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Sentriment

sentriment.com

From €49/mo Free plan WebAPI
Visit sentriment.com
Spec score 8.0 #8 of 20 in AI Sentiment Analysis Software

What it is

Sentriment analyzes customer feedback and links recurring themes to reported monthly recurring revenue. It is aimed at SaaS product, support, and growth teams, and accepts feedback through a widget, REST API, CSV, App Store, Intercom, and Zendesk. The platform deduplicates submissions, groups them by meaning, and attaches source quotes. User health scores reflect feedback tone and weight, and can sync to Mixpanel and Amplitude. Teams can ask plain-language questions across sources; answers include cited quotes, while tracked questions rerun on a schedule. Workflow tools include Slack and email alerts, issue filing in GitHub and Linear, daily digests, API access, and webhooks. Sentriment says it redacts names, emails, phone numbers, and card numbers before storage, and raw feedback text does not reach its database. Data is hosted in the EU, with the database in Frankfurt, and encrypted in transit and at rest. The free plan is limited to 100 items per month. Starter costs €49/mo; the site says all features are free during open beta, with 30 days’ notice before billing starts.

Spec sheet

Purpose
Sentriment analyzes reviews, tickets, surveys and sales calls, groups feedback into themes, and shows the monthly recurring revenue behind each theme.Read 29 Sep 2026 · sentriment.com
Intended users
The product is for SaaS product, support and growth teams.Read 29 Sep 2026 · sentriment.com
Support
Scale includes priority support, while Enterprise includes dedicated support.Read 29 Sep 2026 · sentriment.com
Headquarters
Milan, ItalyRead 23 Sep 2026 · sentriment.com
AI data use
The site says customer data is never used to train third-party models and each AI output records the model and prompt version.Read 29 Sep 2026 · sentriment.com
Compliance limit
The site says SOC 2 is on the roadmap and its GDPR architecture is live.Read 29 Sep 2026 · sentriment.com
Feedback sources
The site lists a widget, REST API, CSV, App Store, Intercom and Zendesk as feedback channels.Read 29 Sep 2026 · sentriment.com
Health scores
User health scores use the tone and weight of feedback, and the site says scores sync to Mixpanel and Amplitude.Read 29 Sep 2026 · sentriment.com
Hosting and security
The site says data is hosted in the EU, with the database in Frankfurt, and data is encrypted in transit and at rest.Read 29 Sep 2026 · sentriment.com
Open beta
Sentriment says all features are free during open beta, with 30 days' notice before billing starts and a 50% discount on the first year for beta workspaces.Read 29 Sep 2026 · sentriment.com
PII handling
The site says names, emails, phone numbers and card numbers are redacted before storage, and raw feedback text never reaches the database.Read 29 Sep 2026 · sentriment.com
Plan limits
The Free plan has a hard limit of 100 items per month; the site says the first 1,000 imported items are free on every plan and backfills do not count toward monthly caps.Read 29 Sep 2026 · sentriment.com
Question answering
Users can ask plain-language questions across feedback sources; answers include cited quotes and tracked questions rerun on a schedule.Read 29 Sep 2026 · sentriment.com
Theme analysis
Feedback is deduplicated and grouped by meaning into themes, with reported MRR and source quotes attached.Read 29 Sep 2026 · sentriment.com
Workflow integrations
Sentriment lists Slack and email alerts, GitHub and Linear issue filing, daily digests, API access and webhooks.Read 29 Sep 2026 · sentriment.com

Plans and prices

Free Free €0 forever 100 items / month · 1 seat Read 29 Sep 2026 · sentriment.com
Starter €49 a month billed monthly · cancel any time 1,000 items / month · then €0.06 per extra item · unlimited seats Read 29 Sep 2026 · sentriment.com
Growth €299 a month billed monthly · cancel any time 10,000 items / month · then €0.04 per extra item · unlimited seats Read 29 Sep 2026 · sentriment.com
Scale €799 a month billed monthly · cancel any time 40,000 items / month · then €0.025 per extra item · unlimited seats Read 29 Sep 2026 · sentriment.com
Enterprise Priced on request Priced per conversation Beyond 40k items · custom volume · SSO · DPA · dedicated support Read 29 Sep 2026 · sentriment.com

Every Sentriment plan and price →

Strong points and limits

Strong points

  • Feedback from six listed channels
  • Themes include MRR and source quotes
  • Health scores can sync to Mixpanel and Amplitude
  • Question answers include cited quotes
  • EU hosting and encryption in transit and at rest

Limits

  • Free plan limited to 100 items per month
  • No free trial
  • SOC 2 is on the roadmap

Who it suits

Sentriment is for SaaS product, support, and growth teams seeking to organize feedback and connect themes with reported recurring revenue. Teams using Mixpanel, Amplitude, Slack, GitHub, or Linear may find its listed integrations relevant.

Verdict

Sentriment brings feedback grouping, revenue context, and workflow integrations together for SaaS teams. The free plan has a 100-item monthly cap, while Starter costs €49/mo; the site also describes free access during open beta with advance notice before billing.

Where Specifiction places it

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