ShowUp

Spec sheet

Purpose

ShowUp is a software-as-a-service platform for UK private healthcare clinics that sends appointment reminder SMS messages and helps recover cancelled or unattended appointment slots.Read 5 Oct 2026 · getshowup.co.uk

Security

The published security measures include enforced multi-factor authentication, per-clinic database isolation, encryption in transit, audit logging and automated retention and deletion.Read 5 Oct 2026 · getshowup.co.uk

Support

The terms provide support contact by email at [email protected].Read 5 Oct 2026 · getshowup.co.uk

Headquarters

Stapleford, Nottingham, UKRead 28 Sep 2026 · getshowup.co.uk

Appointment system limits

ShowUp does not book, move or cancel appointments in a clinic’s practice management system, and it does not write to the clinic’s diary.Read 5 Oct 2026 · getshowup.co.uk

Availability

ShowUp is temporarily offline while the product is being improved.Read 5 Oct 2026 · getshowup.co.uk

Booking API

The terms describe an API key clinics may be issued for submitting bookings, and say ShowUp may rate limit, suspend or revoke a key that risks the platform or patients.Read 5 Oct 2026 · getshowup.co.uk

Cliniko integration

The Cliniko connection is read-only, and the clinic’s API credentials are stored encrypted.Read 5 Oct 2026 · getshowup.co.uk

Data locations

The sub-processor list says patient data is processed in the EU by Supabase in Ireland, Twilio in Ireland and Railway in EU West, while Resend processes account data and recovery alert details in the United States.Read 5 Oct 2026 · getshowup.co.uk

Data retention

Patient data is automatically deleted 24 months after a patient’s last appointment, and clinic data is deleted within 31 days after subscription cancellation.Read 5 Oct 2026 · getshowup.co.uk

Patient data limits

ShowUp is not a patient record or clinical system and must not be used to hold clinical records, diagnoses, treatment details or other special category health data.Read 5 Oct 2026 · getshowup.co.uk

Recovery workflow

ShowUp can offer a freed slot by SMS to one waitlisted patient at a time, then alert staff to book that patient manually.Read 5 Oct 2026 · getshowup.co.uk

Service availability

ShowUp says it aims to keep the platform available at all times but does not guarantee delivery of individual SMS messages.Read 5 Oct 2026 · getshowup.co.uk

Where Specifiction places it

• Appointment Reminder Software#24 of 346.3
• SMS Appointment Reminder Software#26 of 266.4