Unibox

Spec sheet

What it does

Unibox combines Google Workspace aliases such as billing@ and support@ into one shared inbox for a team.Read 9 Oct 2026 · unibox.cx

Integrations

Google Workspace mail, aliases, and directory are available; Microsoft 365, Zoho Mail, Zapier, and outbound webhooks are listed as roadmap items.Read 9 Oct 2026 · unibox.cx

AI drafts

AI agents draft suggested replies using relevant past threads and the team’s voice, and a person must approve and send each reply.Read 9 Oct 2026 · unibox.cx

AI privacy

AI features are off until enabled and use the OpenAI-compatible provider configured with the customer’s own API key; the maker says no model is trained on customer mail.Read 9 Oct 2026 · unibox.cx

Audit retention

Audit entries are searchable, exportable to CSV, and retained for 90 days; workflow run history is retained for 30 days.Read 9 Oct 2026 · unibox.cx

Roles

Admins can see every workspace thread and the full audit log, while members see their assigned aliases and threads where they are mentioned.Read 9 Oct 2026 · unibox.cx

Routing

Teams can assign aliases to an owner or route them round-robin, and the inbox supports assignment, statuses, notes, tags, and snooze.Read 9 Oct 2026 · unibox.cx

Security and data

Message bodies are read from Gmail on demand and are not copied into Unibox’s database; metadata and audit logs are stored in EU-hosted Postgres and OAuth tokens are encrypted at rest.Read 9 Oct 2026 · unibox.cx

Sending limit

The FAQ says replies share the sending mailbox’s Google Workspace allowance of 2,000 messages per day on a paid account and 500 on a trial account.Read 9 Oct 2026 · unibox.cx

Support and availability

The security page states that the terms commit to a 99.9% monthly availability target and that a GDPR data export is delivered within seven days, with a DPA available on request.Read 9 Oct 2026 · unibox.cx

Who it is for

The maker describes use cases including agencies, finance and billing desks, small support rotas, and internal IT, HR, and operations queues.Read 9 Oct 2026 · unibox.cx

Workflows

A visual workflow builder can trigger on inbound messages, run AI tasks, call an API, and assign threads without code.Read 9 Oct 2026 · unibox.cx

Plans and prices

Every Unibox plan and price →

Where Specifiction places it

• Shared Inbox Software#27 of 307.3