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Accruent EAM

accruent.com

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Spec score 9.3 #1 of 24 in Enterprise Asset Management Software

What it is

Accruent EAM manages the lifecycle of physical assets such as equipment, facilities, and infrastructure. Its Maintenance Connection product provides work order management, preventive maintenance scheduling, asset tracking, and parts inventory. The mobile CMMS app supports offline capabilities and barcode and QR code scanning. Maintenance Connection can connect to ArcGIS, ERP, SCADA, HR, EDMS, and IoT systems through an integration hub or open API; its REST-based Web API retrieves and updates data such as work orders and parts. Buyers can choose SaaS or on-premises deployment. Accruent offers a free trial with access to a full working version, but does not state its duration. Professional pricing is $110 a month per user, with a minimum of three users and a one-year minimum contract; estimates vary with configuration. The enterprise plan requires a custom quote and has a five-user minimum. The product page names maintenance, inventory, plant, executive, and facility managers as intended users. Accruent also lists support, training, professional services, and managed services.

Spec sheet

What it does
Accruent describes Maintenance Connection as an enterprise asset-management system for tracking physical assets and infrastructure across their lifecycle.Read 19 Oct 2026 · accruent.com
Purpose
Accruent describes EAM as software for managing and optimizing the lifecycle of physical assets, including equipment, facilities, and infrastructure.Read 29 Sep 2026 · accruent.com
Intended users
The product page names maintenance teams, inventory managers, plant managers, executives, and facility managers as users.Read 29 Sep 2026 · accruent.com
Deployment
Maintenance Connection is sold for cloud and on-premise deployment, and Accruent also offers perpetual licenses.Read 19 Oct 2026 · accruent.com
Trial
Accruent says it offers a free trial of Maintenance Connection with access to a full working version; the page does not state its duration.Read 29 Sep 2026 · accruent.com
API
EMS Platform Services exposes REST APIs for custom and partner applications, with public status, health and client-authentication endpoints.Read 19 Oct 2026 · help.accruent.com
Integrations
Maintenance Connection can connect to ArcGIS, ERP, SCADA, HR systems, EDMS, and IoT through its integration hub or open API.Read 29 Sep 2026 · accruent.com
Security
Accruent says Maintenance Connection cloud environments use encryption at network, web-application and database layers with failover and backups.Read 19 Oct 2026 · accruent.com
Support
Accruent lists support, training, professional services, and managed services for customers.Read 29 Sep 2026 · accruent.com
Headquarters
Austin, Texas, United StatesRead 28 Sep 2026 · accruent.com
API authentication
Authenticated API calls use registered integration clients, generated client credentials, JWT tokens and the x-ems-api-token header.Read 19 Oct 2026 · help.accruent.com
API documentation
API documentation is delivered through a tenant-specific Swagger URL and uses RFC3339 UTC timestamps plus standard HTTP verbs.Read 19 Oct 2026 · help.accruent.com
Apple App Store app
Direct Spaces is free, but Apple reports insufficient ratings to show an overview; it requires iOS/iPadOS 16.6 or later.Read 19 Oct 2026 · apps.apple.com
Asset and inventory management
Maintenance Connection includes asset tracking and parts inventory capabilities.Read 29 Sep 2026 · accruent.com
Asset data
The product centralizes asset records and maintenance history for organization-wide visibility.Read 19 Oct 2026 · accruent.com
Automated notifications
Rules can trigger notifications and monitoring actions using asset health, criticality and work-order priority.Read 19 Oct 2026 · accruent.com
Company size
LinkedIn lists Accruent as a public software company with 1,001–5,000 employees and headquarters in Austin, Texas.Read 19 Oct 2026 · linkedin.com
Compliance claims
The security FAQ states role-based access, MFA, audit logs and alignment with GDPR, SOC 2, CCPA and HIPAA requirements.Read 19 Oct 2026 · accruent.com
Compliance controls
MC Compliance provides electronic signatures, audit trails and procedure version control.Read 19 Oct 2026 · help.accruent.com
Customers and reach
Fortive says Accruent serves more than 5,000 customers in 150 countries.Read 19 Oct 2026 · fortive.com
Enterprise scope
Accruent lists purchasing, document management, labor, service, accounting, supply-chain and multisite functions as EAM capabilities.Read 19 Oct 2026 · accruent.com
ERP integrations
Maintenance Connection lists integrations with Aptean, Infor XA, Microsoft Dynamics, Oracle, SAP and Sage ERP systems.Read 19 Oct 2026 · help.accruent.com
Founded and ownership
Accruent was founded in 1995 and Fortive acquired it from Genstar Capital in 2018 for approximately $2.0 billion.Read 19 Oct 2026 · prnewswire.com
Free trial
Accruent advertises a free trial that provides a full working version of Maintenance Connection, without publishing a trial length.Read 19 Oct 2026 · accruent.com
Google Play app
MC Kinetic has 1K+ downloads; Google Play does not display a numeric star rating on the opened listing.Read 19 Oct 2026 · play.google.com
Integration hub
The product page says integrations are available for ArcGIS/Esri, ERP, SCADA, HR, EDMS and IoT through an integration hub or open API.Read 19 Oct 2026 · accruent.com
Inventory
Inventory controls cover spare parts and supplies used in maintenance operations.Read 19 Oct 2026 · accruent.com
Licence
Accruent, LLC's EULA grants subscription SaaS access and separate term or perpetual software rights; no open-source licence is stated.Read 19 Oct 2026 · accruent.com
Limit: customization
G2 reviewers mention limited work-order-form customization and complex configuration changes.Read 19 Oct 2026 · g2.com
Limit: GIS
A Capterra reviewer says robust GIS functionality for cloud customers is still missing.Read 19 Oct 2026 · capterra.com
Limit: interface and reporting
Reviewers report a steep learning curve, confusing navigation and reporting that can be difficult to configure.Read 19 Oct 2026 · capterra.com
Limit: reliability
Capterra reviewers describe delayed or duplicated preventive-maintenance publications and occasional work-order generation problems.Read 19 Oct 2026 · capterra.com
Limit: support responsiveness
TrustRadius reviewers report slow support responses and onboarding issues that required extended troubleshooting.Read 19 Oct 2026 · trustradius.com
Mobile applications
The suite includes technician, requester, reporter and administration apps; MC Kinetic supports offline work and geolocation.Read 19 Oct 2026 · help.accruent.com
Mobile use
The mobile CMMS app supports offline capabilities and barcode and QR code scanning.Read 29 Sep 2026 · accruent.com
Praise: support
GetApp reviewers commonly rate Accruent support positively, with a 4.4/5 support subrating.Read 19 Oct 2026 · getapp.com
Praise: usability
G2 and Capterra reviewers repeatedly praise straightforward work-order handling, asset search and ease of learning after setup.Read 19 Oct 2026 · g2.com
Preventive maintenance
Users can schedule preventive-maintenance tasks and recurring work automatically.Read 19 Oct 2026 · accruent.com
Pricing limits
Accruent says displayed pricing is an indicative estimate that varies with final configuration and directs buyers to request a personalized or enterprise quote.Read 29 Sep 2026 · accruent.com
Rating on Capterra
4.4 out of 5 from 444 reviewsRead 19 Oct 2026 · capterra.com
Rating on G2
4.4 out of 5 from 73 reviewsRead 19 Oct 2026 · g2.com
Rating on Gartner Peer Insights
4.2 out of 5 from 14 ratingsRead 19 Oct 2026 · gartner.com
Rating on GetApp
4.6 out of 5 from 19 reviewsRead 19 Oct 2026 · getapp.com
Reporting
Reporting and analytics expose asset performance, maintenance costs and compliance information.Read 19 Oct 2026 · accruent.com
SDK availability
The opened Accruent documentation describes REST APIs and sample requests but does not state that a public SDK is provided.Read 19 Oct 2026 · help.accruent.com
Security and compliance
Accruent states that it holds ISO/IEC 27001, SOC 1, and SOC 2 certifications and aligns with UK ICO standards.Read 29 Sep 2026 · accruent.com
System requirements
EMS server guidance specifies Windows Server with IIS, .NET Framework 4.8, TLS 1.2, SQL Server 2016/2017/2019, 2GHz four-core CPU and at least 8GB RAM for smaller deployments.Read 19 Oct 2026 · help.accruent.com
Trust-center standards
Accruent's trust center lists SOC 1/2, ISO 27001:2022, NIST CSF 2.0, GDPR and TX-RAMP resources.Read 19 Oct 2026 · trust.accruent.com
Updates and downloads
Licensed EMS customers obtain installers and monthly maintenance releases through Accruent Access; major upgrades are generally annual.Read 19 Oct 2026 · help.accruent.com
Web API
The Maintenance Connection Web API uses REST services to retrieve and update system data, including work orders and parts.Read 29 Sep 2026 · accruent.com
Work orders
Work orders can be created, assigned, prioritized and tracked through completion.Read 19 Oct 2026 · accruent.com
Work orders and maintenance
Maintenance Connection provides work order management and preventive maintenance scheduling.Read 29 Sep 2026 · accruent.com

Plans and prices

Maintenance Connection Mobile Add-on (monthly) $58 a month per user / month requires Professional or Enterprise license · minimum 1-year contract Read 19 Oct 2026 · accruent.com
Maintenance Connection — For Professionals (monthly) $110 a month US $110 / user / month; minimum contract 1 year; 3 or more users Named user pricing · 3+ users · minimum 1-year contract · estimate varies by configuration Read 29 Sep 2026 · accruent.com
Maintenance Connection Professional (monthly) $110 a month per user / month 3+ users · minimum 1-year contract · named-user pricing Read 19 Oct 2026 · accruent.com
Maintenance Connection Mobile Add-on (yearly) $700 a year per user / year requires Professional or Enterprise license Read 19 Oct 2026 · accruent.com
Maintenance Connection — For Professionals (yearly) $1,325 a year US $1325 / user / year; 3 or more users Named user pricing · 3+ users · estimate varies by configuration Read 29 Sep 2026 · accruent.com
Maintenance Connection Professional (yearly) $1,325 a year per user / year 3+ users · named-user pricing Read 19 Oct 2026 · accruent.com
Maintenance Connection Enterprise Priced on request custom quote 5+ users · minimum 1-year contract · multi-site capabilities Read 19 Oct 2026 · accruent.com
Maintenance Connection — For Enterprise Priced on request Custom Quote; 5 or more users; minimum contract is 1 year 5+ users · minimum 1-year contract · custom quote Read 29 Sep 2026 · accruent.com

Every Accruent EAM plan and price →

Strong points and limits

Strong points

  • Manages work orders and preventive maintenance schedules.
  • Mobile app supports offline use and barcode scanning.
  • Integrates with ERP, SCADA, HR, and IoT systems.
  • Available as SaaS or on premises.

Limits

  • Professional plan costs $110 per user per month.
  • Professional plan requires at least three users and a one-year contract.
  • Enterprise pricing requires a custom quote.

Who it suits

Accruent EAM suits maintenance, inventory, plant, executive, and facility managers responsible for physical assets. It may fit organizations that need mobile maintenance work and either SaaS or on-premises deployment.

Accruent EAM in depth

Read the full write-up

Overview

Accruent EAM is an enterprise asset management product centered on Maintenance Connection, for tracking physical assets and supporting their maintenance over time. It best suits organizations coordinating maintenance, inventory, and facilities work across teams. Its operational coverage is broad, but per-user pricing, minimum seats, and one-year terms make it a poor match for a small or temporary deployment.

Key features

Maintenance Connection brings work orders and preventive maintenance scheduling together with asset tracking and parts inventory. That gives maintenance teams and inventory managers a shared operational picture, rather than treating repair work and the parts needed for it as separate concerns. Lifecycle costing, reliability analysis, predictive maintenance strategies, and compliance records also support organizations that need to plan beyond individual work orders.

The mobile CMMS app works offline and supports barcode and QR code scanning. That is useful for staff identifying assets and handling maintenance work where connectivity is limited. A REST-based Web API retrieves and updates data such as work orders and parts, while the integration hub or open API can connect to ArcGIS, ERP, SCADA, HR, EDMS, and IoT systems. This breadth is valuable when maintenance data must fit into a wider operational environment, though the product is more than a simple work-order tool.

Deployment is available as SaaS or on premises. Accruent states that it holds ISO/IEC 27001, SOC 1, and SOC 2 certifications and aligns with UK ICO standards. It also offers support, training, professional services, and managed services, which can matter to organizations planning a substantial rollout.

Pricing

There is no free plan. Displayed prices are estimates that vary with configuration, and buyers are directed to request a personalized or enterprise quote.

For Professionals (monthly): $110 a month per named user, with a minimum of 3 users and a one-year minimum contract. This is the entry point for teams that need the professional license, but the seat floor and commitment rule out a casual or short-term purchase.

For Professionals (yearly): $1,325 per user per year, with a minimum of 3 users. The annual option changes the billing term; the estimate still varies by configuration.

Mobile Add-on (monthly): $58 a month per user, available only with a professional or enterprise license and subject to a one-year minimum contract. It adds mobile use but is not a standalone lower-cost plan.

Mobile Add-on (yearly): $700 per user per year, likewise an add-on to a professional or enterprise license.

For Enterprise: custom pricing, a minimum of 5 users, and a one-year minimum contract. This suits larger deployments that need an enterprise quote, rather than buyers seeking a published price.

The $110 a month starting price therefore does not represent a single-user option: the professional plan starts at three named users, while enterprise starts at five.

Platforms

Accruent EAM supports Android, iOS, macOS, Windows, web, API, and self-hosted deployment. The SaaS and on-premises choices give organizations flexibility over deployment, while the mobile apps and API support work beyond a desktop environment.

Who it's for

The product is aimed at maintenance teams, inventory managers, plant managers, executives, and facility managers. It is strongest for organizations coordinating assets, work, and parts across those roles, especially where mobile maintenance, integrations, and lifecycle oversight matter. A smaller team with only basic maintenance needs may find the minimum user counts and contract terms disproportionate.

Pros and cons

Pros: Work orders, preventive maintenance, asset tracking, and parts inventory sit together, supporting coordinated maintenance and materials management.

Pros: Offline mobile use and barcode and QR scanning suit field work where connectivity or manual asset identification is a concern.

Pros: SaaS and on-premises deployment, plus connections to operational systems through the integration hub or open API, accommodate varied environments.

Cons: Professional pricing requires at least three users and a one-year contract, which can make it unsuitable for small teams or short projects.

Cons: The mobile add-on requires a professional or enterprise license, so mobile access is an additional commitment rather than an independent entry plan.

Alternatives

Enterprise Asset Management Software is the broader category to compare if you want to weigh EAM options rather than settle on one product. Consider Onfinity Enterprise Asset Management if a free plan and self-hosted option are priorities; its Pluto plan is a free Community Edition. Asset Insider is another paid option, with a Plus plan at $540 a year for 5 users and up to 1,000 assets. If a 14-day trial with no card and a core asset register for up to 1,000 assets is the key requirement, Canvitrid Asset Manager offers those terms, with a Professional plan also available.

FieldEZ, On Key EAM, Siemens Origin, Ramco Enterprise Asset Management, and Aptean Agility EAM are additional alternatives to compare.

Verdict

Choose Accruent EAM if your organization needs maintenance, asset, and parts management tied to mobile work and existing operational systems, with a choice of SaaS or on-premises deployment. Its breadth is the main reason to buy; the user minimums, one-year commitments, and configuration-dependent pricing are the reasons to look elsewhere if you need a small-scale or easily scoped purchase.

Verdict

Maintenance Connection combines asset and inventory management with work orders, maintenance scheduling, and mobile capabilities. Pricing depends on configuration and includes user and contract minimums, so buyers should request a tailored quote.

Where Specifiction places it

Alternatives to Accruent EAMAll alternatives →