Acentra Health Employee Assistance Program
- 1Runs onWeb
- 2Confidential counselingYes
- 3Financial and legal helpYes
- 4Work-life supportYes
- 5Crisis supportYes
- 6Employee access channelsphone, Web, remote counseling, face-to-face
Overview
Acentra Health Employee Assistance Program provides confidential counseling and practical support to employees, their dependents, and household members. Licensed local providers and master’s-level clinicians offer consultation by phone, with support available 24 hours a day, every day of the year. Counselors can assess callers briefly, explain benefits, and connect them to local providers for EAP sessions; Acentra says it follows up to check that callers have connected. Worklife consultants help members find resources for caregiving and services such as childcare, eldercare, home repairs, education, and travel. Employees and family members can receive up to 30 minutes of legal or financial consultation at no cost or obligation for an unlimited number of separate matters, excluding employer-related legal issues. Managers, supervisors, and union leaders have unlimited phone consultations through a dedicated 24/7 number. Online materials include articles, wellness modules, webinars, locators, calculators, legal forms, and discounts. Access channels include phone, web, remote counseling, and face-to-face support. Pricing is on request.
Who it is for
The program suits employers seeking counseling and worklife support for employees and their households. It also provides consultation options for managers, supervisors, and union leaders.
What is good
- Confidential support available 24/7 year-round
- Serves employees, dependents, and household members
- Legal or financial consultation for separate matters
- Includes crisis response and worklife support
- Phone, web, remote, and face-to-face channels
What to know first
- Pricing is on request
- Legal matters related to employers are excluded
- Legal or financial consultations are limited to 30 minutes
Verdict
Acentra’s program brings counseling, worklife resources, legal and financial consultations, and crisis response together. Employers should confirm pricing and the specific access arrangements available to their members.
Compared on employee assistance program software
- Free plan
- Yeseap.acentra.com
- Confidential counseling
- Yeseap.acentra.com
- Financial and legal help
- Yeseap.acentra.com
- Work-life support
- Yeseap.acentra.com
- Crisis support
- Yeseap.acentra.com
- Employee access channels
- phone, Web, remote counseling, face-to-faceeap.acentra.com
Facts
- Program
- The Employee Assistance Program offers confidential consultation with a local licensed provider and/or telephonic support from master’s level clinicians, available 24/7, 365 days a year.eap.acentra.com · 28 Sept 2026
- Who it serves
- Counseling services are available to employees, their dependents, and household members.eap.acentra.com · 28 Sept 2026
- Counseling
- Counselors provide brief telephonic assessments, help members understand their benefits, and connect them with local providers for EAP sessions.eap.acentra.com · 28 Sept 2026
- Follow-up
- Acentra says it follows up with every caller to ensure they have connected with an appropriate provider.eap.acentra.com · 28 Sept 2026
- Worklife support
- Worklife consultants assess members’ needs and provide local resources for family caregiving and convenience services such as childcare, eldercare, home repairs, education, and travel.eap.acentra.com · 28 Sept 2026
- Legal and financial
- Employees and family members can receive up to 30 minutes of legal or financial consultation at no cost or obligation for an unlimited number of separate matters; employer-related legal issues are excluded.eap.acentra.com · 28 Sept 2026
- Management support
- Managers, supervisors, and union leaders can access unlimited telephonic consultations through a dedicated 24/7 toll-free number.eap.acentra.com · 28 Sept 2026
- Online resources
- Online resources include thousands of articles, health and wellness modules, on-demand monthly webinars, care resource locators, financial calculators, legal forms, and a discount savings center.eap.acentra.com · 28 Sept 2026
- Online privacy
- Acentra says access to its online resource site is anonymous, confidential, and secure, and available from a personal device at any time.eap.acentra.com · 28 Sept 2026
- Provider credentialing
- Acentra says EAP network providers submit training, licensure, and related materials for credentialing every three years.eap.acentra.com · 28 Sept 2026
- Crisis response
- Crisis response starts through a 24/7 call center and may include group or individual support, corporate briefings, bereavement groups, onsite support, and management consultation.eap.acentra.com · 28 Sept 2026
- Training
- Acentra offers seminars and webinars intended to help employees and managers build skills, adapt to change, improve performance, and strengthen relationships.eap.acentra.com · 28 Sept 2026
- Contact
- The EAP site lists 1-800-713-6251 as its contact phone number and describes the program as previously named Kepro.eap.acentra.com · 28 Sept 2026
- Company
- Acentra Health says it was formed in 2023 through the merger of CNSI and Kepro and is headquartered in McLean, Virginia.acentra.com · 28 Sept 2026
- Provider network
- Affiliate network providers submit training, licensure, and related materials for credentialing every three years.eap.acentra.com · 29 Sept 2026
- Website privacy
- Acentra says it does not sell personal data collected through its site and stores submitted identifying information in a secure environment.eap.acentra.com · 29 Sept 2026
- Support contact
- The EAP contact page lists the program’s corporate headquarters at 1600 Tysons Blvd, Suite 1000, McLean, Virginia 22102.eap.acentra.com · 29 Sept 2026
Company
- Founded
- 2023eap.acentra.com · 28 Sept 2026
- Headquarters
- McLean, Virginia, United Stateseap.acentra.com · 28 Sept 2026
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Sources
- eap.acentra.com/eap-services/· checked 28 Sept 2026
- eap.acentra.com/worklife-services/· checked 28 Sept 2026
- eap.acentra.com/legal-financial-services/· checked 28 Sept 2026
- eap.acentra.com/management-services/· checked 28 Sept 2026
- eap.acentra.com/online-services/· checked 28 Sept 2026
- eap.acentra.com/critical-incidents/· checked 28 Sept 2026
- eap.acentra.com/training/· checked 28 Sept 2026
- eap.acentra.com/contact-us/· checked 28 Sept 2026
- acentra.com/about-us/· checked 28 Sept 2026
- eap.acentra.com/privacy-policy/· checked 29 Sept 2026
- eap.acentra.com· checked 28 Sept 2026