CiC Employee Assistance Programme 8.0 Visit 
HealthHero EAP
healthhero.com
What it is
HealthHero EAP provides confidential support for employees and their immediate families facing personal or work-related difficulties. Organisations can choose packages that include structured counselling by phone, video or face-to-face, typically up to 6 or 8 sessions per referral, plus the My HealthHero app and platform with self-help content, online CBT, booking and referral management. Core, Advanced and 360° include a 24/7 phone line for in-the-moment counselling and trauma support. Advanced adds unlimited virtual GP consultations; 360° also adds a physiotherapy assessment and six sessions, plus a dietitian assessment and three sessions. All packages include family cover in line with HMRC guidelines. Essentials starts at £0.34 per person per month, billed annually, plus VAT, based on a one-year term with 175 employees; rates vary by employee count. The service is available on Android, iOS and web, and by phone or video 24/7/365. Structured counselling is typically limited to one referral per user per rolling 12-month period; extended counselling costs extra.
Spec sheet
- Purpose
- The EAP provides employees and their immediate families free, confidential support for personal or work-related difficulties.Read 29 Sep 2026 · healthhero.com
- Integrations
- HealthHero says its platform can integrate with insurers’ identity platforms and back-end systems for eligibility, dependants, pre-authorisation and payments.Read 29 Sep 2026 · healthhero.com
- Mobile apps
- HealthHero’s service agreement provides links to download its app from the Apple App Store and Google Play.Read 29 Sep 2026 · healthhero.com
- Headquarters
- London, United KingdomRead 23 Sep 2026 · healthhero.com
- Founded
- 2020Read 23 Sep 2026 · healthhero.com
- 24/7 support
- Core, Advanced and 360° include a 24/7 in-the-moment counselling and trauma support phone line.Read 29 Sep 2026 · healthhero.com
- Add-ons
- Extended counselling, psychological services, critical incident support and mental health training are available at additional cost.Read 29 Sep 2026 · healthhero.com
- App and digital tools
- All packages include the My HealthHero app and platform with self-help content, online CBT, digital booking and referral management.Read 29 Sep 2026 · healthhero.com
- Availability and launch
- The service is available by phone or video 24/7/365, and HealthHero says some organisations can be running within 24 hours.Read 29 Sep 2026 · healthhero.com
- Clinical credentials
- HealthHero says its clinicians are registered members of BACP, IACP, BPS, UKCP, HCPC or COSCA.Read 29 Sep 2026 · healthhero.com
- Confidentiality
- The company says the service is GDPR-compliant and employer reports are aggregated and anonymised.Read 29 Sep 2026 · healthhero.com
- Counselling
- Packages include structured counselling by telephone, video or face-to-face, typically up to 6 or 8 sessions per referral.Read 29 Sep 2026 · healthhero.com
- Counselling limit
- Structured counselling is typically limited to one referral per user per rolling 12-month period, and extended counselling of up to 20 sessions costs extra.Read 29 Sep 2026 · healthhero.com
- Employer support
- Packages include launch support, promotional materials and management information reporting.Read 29 Sep 2026 · healthhero.com
- Family cover
- All packages cover employees and dependants in line with HMRC guidelines.Read 29 Sep 2026 · healthhero.com
- Intended customers
- HealthHero describes its EAP packages as support options for organisations and their workforces, ranging from self-serve digital support to broader mental and physical health cover.Read 29 Sep 2026 · healthhero.com
- Package differences
- Advanced adds unlimited virtual GP consultations, while 360° also adds a physiotherapy assessment plus six sessions and a dietitian assessment plus three sessions.Read 29 Sep 2026 · healthhero.com
Plans and prices
Essentials £4.08 a year £4.08 per person per year (= £0.34 per person/month, billed annually) · £0.34 per person, per month; plus VAT, based on a 1-year term with 175 employees. Up to 6 or 8 counselling sessions per referral · 1 referral per user per rolling 12-month period · rate varies by employee count; minimum annual fee applies Read 29 Sep 2026 · healthhero.com
EAP Core £7.20 a year £7.20 per person per year (= £0.60 per person/month, billed annually) · £0.60 per person, per month; plus VAT, based on a 1-year term with 175 employees. Up to 6 or 8 counselling sessions per referral · 1 referral per user per rolling 12-month period · rate varies by employee count; minimum annual fee applies Read 29 Sep 2026 · healthhero.com
EAP Advanced £17.28 a year £17.28 per person per year (= £1.44 per person/month, billed annually) · £1.44 per person, per month; plus VAT, based on a 1-year term with 175 employees. Up to 6 or 8 counselling sessions per referral · 1 referral per user per rolling 12-month period · rate varies by employee count; minimum annual fee applies Read 29 Sep 2026 · healthhero.com
EAP 360° £21.24 a year £21.24 per person per year (= £1.77 per person/month, billed annually) · £1.77 per person, per month; plus VAT, based on a 1-year term with 175 employees. Up to 6 or 8 counselling sessions per referral · 1 referral per user per rolling 12-month period · rate varies by employee count; minimum annual fee applies Read 29 Sep 2026 · healthhero.com
Strong points and limits
Strong points
- Family cover is included across packages
- App includes self-help content and online CBT
- Core, Advanced and 360° include 24/7 phone support
- Advanced includes unlimited virtual GP consultations
Limits
- No free plan or trial is listed
- Counselling typically has one referral per user per 12 months
- Extended counselling costs extra
- Essentials pricing is based on 175 employees and excludes VAT
Who it suits
It is aimed at organisations seeking employee and dependant support, from digital self-help and counselling to broader mental and physical health cover. The package options suit employers choosing among different levels of clinical and digital support.
Verdict
HealthHero EAP combines counselling and digital tools, with added services varying by package. Check the referral limit and the pricing basis when comparing options.
Where Specifiction places it
- Employee Assistance Program Software#2 of 217.8
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