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SPECIFICTION
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Empathia LifeMatters

empathia.com

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Spec score 7.5 #6 of 21 in Employee Assistance Program Software

What it is

Empathia LifeMatters is an employee assistance and work/life program that employers make available to employees and family members. Counseling can take place by telephone, video, chat, or face to face. The program also includes risk assessment and response, critical incident management, management consultation and referrals, online content, and development training. Work/life resources connect members with help for financial, legal, and dependent care challenges. Empathia says its team provides immediate live-answer support 24/7 worldwide, with services delivered across six continents. Intended customers include employers in healthcare, education, transportation, manufacturing, and other industries. Digital access includes the MyLifeMatters website and apps. Empathia says the LifeMatters app meets WCAG 2.0 Level AA and Revised Section 508 accessibility standards, based on a third-party evaluation. The privacy policy says health or medical information is collected only when voluntarily provided or essential to services, and with consent. LifeMatters pricing is available by request; no price is stated.

Spec sheet

Purpose
LifeMatters is an employee assistance and work/life program for employees and their family members.Read 7 Oct 2026 · empathia.com
Headquarters
Waukesha, Wisconsin, United StatesRead 28 Sep 2026 · empathia.com
Founded
1982Read 28 Sep 2026 · empathia.com
Accessibility
Empathia says the LifeMatters app meets WCAG 2.0 Level AA and Revised Section 508 accessibility standards, based on a third-party evaluation.Read 7 Oct 2026 · empathia.com
Accessibility support
Empathia says accessibility feedback can be sent by email and that email requests receive replies within two business days; phone support is available 24/7.Read 7 Oct 2026 · empathia.com
Availability
Empathia says its expert team provides immediate live-answer support 24/7 across the globe.Read 7 Oct 2026 · empathia.com
Counseling
Counseling is available by telephone, video, chat, and face to face.Read 7 Oct 2026 · empathia.com
Digital access
Empathia’s privacy policy covers the MyLifeMatters website and apps as part of its services.Read 7 Oct 2026 · empathia.com
Global delivery
Empathia says its global services are delivered across six continents.Read 7 Oct 2026 · empathia.com
Health information
The privacy policy says health or medical information, including mental health information, is collected only when voluntarily provided or essential to the services, and with consent.Read 7 Oct 2026 · empathia.com
Intended customers
LifeMatters is offered to employers and their employees and families across industries, including healthcare, education, transportation, and manufacturing.Read 7 Oct 2026 · empathia.com
Pricing
The LifeMatters page provides a Request a Quote option and does not state a price.Read 7 Oct 2026 · empathia.com
Privacy and security
Empathia says it uses reasonable administrative, technical, and physical measures to protect information submitted through its websites, while noting internet transmission cannot be guaranteed secure.Read 7 Oct 2026 · empathia.com
Related digital offering
Empathia offers Togetherall as an additional option for LifeMatters members; it is described as a 24/7 virtual peer platform with clinical moderation.Read 7 Oct 2026 · empathia.com
Services
The program includes risk assessment and response, critical incident response and management, management consultation and referrals, work/life resources, online content, and development training.Read 7 Oct 2026 · empathia.com
Work and life support
Work/life resources connect employees with help for financial, legal, and dependent care challenges.Read 7 Oct 2026 · empathia.com

Plans and prices

LifeMatters EAP Priced on request Request a quote; pricing not stated Read 7 Oct 2026 · empathia.com

Every Empathia LifeMatters plan and price →

Strong points and limits

Strong points

  • Counseling is available through four channels.
  • Includes crisis response and risk assessment.
  • Offers financial, legal, and dependent-care resources.
  • Support is listed as live-answer 24/7.
  • App accessibility standards are stated.

Limits

  • Pricing is available only by request.
  • Internet transmission cannot be guaranteed secure.
  • Health information is collected under stated conditions.

Who it suits

LifeMatters is for employers seeking assistance and work/life resources for employees and their families. Its stated customer industries include healthcare, education, transportation, and manufacturing.

Verdict

LifeMatters brings counseling, crisis response, and practical work/life support together for employer-sponsored access. Employers will need to request pricing, and should consider the stated privacy limits when evaluating digital services.

Where Specifiction places it

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