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SPECIFICTION
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Bonterra ETO

bonterratech.com

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Spec score 7.5 #14 of 29 in Nonprofit Program Management Software

What it is

Bonterra ETO is web-based data collection and case-management software for nonprofits and other social-good organizations. It tracks participant interactions, services, assessments, referrals, and outcomes. Organizations can enroll participants across enterprise sites, make internal or external referrals, and link participants with entities such as service providers, employers, and referral partners; receiving organizations may accept or reject referrals. ETO Results provides filtered reporting shaped by reporting roles and security settings. Administrators can customize dashboards and navigation across sites and programs with up to five enterprise navigation templates. The system includes participant, entity, referral, and administrative areas, quick search, role-customized dashboards, a participant portal, forms and surveys, and reporting dashboards. Nine customizable access levels and program permissions control data access. ETO requires internet access and a compatible browser. Data is stored on dedicated AWS Virtual Private Cloud servers with nightly encrypted backups and annual disaster-recovery testing. Pricing is on request.

Spec sheet

Purpose
ETO is data collection software for nonprofits and other social good organizations to track their work and the outcomes they help people achieve.Read 5 Oct 2026 · bonterratech.com
Audience
Bonterra describes ETO as designed for nonprofits and other social good organizations.Read 5 Oct 2026 · bonterratech.com
Security
Bonterra’s ETO security FAQ says ETO data is stored on dedicated servers isolated by a virtual private cloud in AWS, and accessed through HTTPS.Read 5 Oct 2026 · eto-articles.socialsolutions.com
Support
The ETO Help Center offers support policies, training resources, release notes, and information about available support packages and add-ons.Read 5 Oct 2026 · intercom.help
Headquarters
Austin, Texas, USARead 28 Sep 2026 · bonterratech.com
Founded
2021Read 28 Sep 2026 · bonterratech.com
Maker
Bonterra says it was founded in 2021.Read 5 Oct 2026 · bonterratech.com
Access controls
ETO provides nine customizable access levels, and program-level permissions restrict users to data associated with their programs.Read 5 Oct 2026 · intercom.help
Cross-site work
ETO supports enterprise enrollment and site-to-site referrals, while collections are typically site-specific.Read 5 Oct 2026 · bonterratech.com
Customization
Administrators can modify the system layout and terminology to fit their organization’s needs.Read 5 Oct 2026 · bonterratech.com
Data imports
The Batch Upload feature is available to administrators by default, and Bonterra recommends testing uploads with a subset of the data first.Read 5 Oct 2026 · bonterratech.com
Hosting and recovery
Bonterra says ETO data is stored on dedicated servers in an AWS Virtual Private Cloud, with nightly encrypted backups and annual disaster recovery testing.Read 5 Oct 2026 · intercom.help
Navigation
The system includes participant, entity, referral, and administrative areas, plus a quick search tool and role-customized dashboards.Read 5 Oct 2026 · bonterratech.com
Organizations
ETO entities represent third-party organizations such as service providers, referral partners, and employers, and can be linked to participants through referrals.Read 5 Oct 2026 · bonterratech.com
Participant management
ETO supports participant enrollment across sites within an enterprise, cross-site referrals, and participant collections.Read 5 Oct 2026 · bonterratech.com
Referrals
ETO tracks internal and external referrals, and the receiving organization can accept or reject a referral.Read 5 Oct 2026 · bonterratech.com
Reporting
ETO Results reporting includes report filters, and the data users see depends on reporting roles and security settings.Read 5 Oct 2026 · bonterratech.com
Support and learning
Bonterra provides a free ETO training hub and lists knowledge resources, videos, live webinars, paid training, and customer support.Read 5 Oct 2026 · bonterratech.com
Touchpoints
Touchpoints capture interactions with participants, including services provided, assessments, and outcomes.Read 5 Oct 2026 · bonterratech.com
Training
Bonterra offers free ETO webinars for foundational and advanced learning, while some training is available for purchase.Read 5 Oct 2026 · bonterratech.com
Users
Bonterra describes ETO as case management for U.S. nonprofits and human services organizations, with separate login options for Australia and Canada.Read 5 Oct 2026 · bonterratech.com
Web access
ETO login requires internet access and a compatible web browser.Read 5 Oct 2026 · bonterratech.com

Strong points and limits

Strong points

  • Tracks services, referrals, and outcomes
  • Cross-site participant enrollment
  • Participant portal and surveys
  • Custom dashboards and navigation
  • Nightly encrypted backups

Limits

  • Requires internet and compatible browser
  • No mobile access listed
  • Pricing is on request
  • Some training is paid

Who it suits

ETO suits U.S. nonprofits, human-services organizations, and other social-good groups tracking participants and outcomes across programs or sites. Separate login options are listed for Australia and Canada.

Verdict

ETO combines participant management, referrals, outcome tracking, reporting, and configurable access controls for nonprofit programs. Organizations should assess its web-only access and requested pricing alongside their site structure.

Where Specifiction places it

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