BookingCenter

BookingCenter is a cloud property-management and reservation system for independent lodging businesses, from B&Bs and inns to resorts and vacation rentals. It is best suited to operators who want distribution, guest-service and payment tools alongside front-desk operations. The $50.00 USD monthly MyPMS entry plan keeps ongoing costs clear, but the setup-and-training option requires a $1,200 USD upfront payment.

Overview

BookingCenter brings reservations, channel distribution and guest services into a system aimed at independent hotels, motels, inns, B&Bs, resorts and vacation rentals. Its MyPMS tools extend beyond booking management to folios and back-office reports, while separate products address guest requests and payment processing. That scope is useful for operators seeking several lodging functions in one platform; a property needing only an online booking engine may not need the broader package.

Key features

MyPMS combines front-desk booking management with an interactive availability chart, folio controls, customized messaging and back-office reports. Together these support reservation handling and routine administrative work, rather than just showing available rooms. The booking engine offers templates, HTML APIs and WordPress solutions, giving properties multiple ways to accept online bookings.

The channel manager synchronizes rates and availability in both directions and automatically imports bookings across OTA and GDS connections. Named connections include Booking.com, Expedia, TripAdvisor, Airbnb, VRBO, Google Hotels, Sabre, Amadeus and Travelport. That breadth is a strength for properties distributing inventory across consumer booking sites and travel trade systems.

MyGuest adds a mobile-friendly guest concierge and staff request and incident tracking. The AI concierge supports guest communication in 14 languages through SMS, iMessage and WhatsApp, which can help properties handle routine guest communication across several channels. MyCard is a PCI-compliant payment gateway supporting EMV and contactless payments.

The desktop product includes built-in encryption and user-defined access levels. Developer APIs and a sandbox are available after a developer signs and returns a mutual NDA, a meaningful access condition for teams planning custom integrations. The company advertises 24/7 support, training, videos and online manuals.

Pricing

MyPMS Self-Setup costs $50 a month, billed $50/month, with no setup fee. It includes unlimited rooms, 24×7 support and software upgrades. This is the clearest fit for properties comfortable setting up their own account; the monthly price does not carry a room cap.

MyPMS Concierge Setup costs $1,200, paid once: $1,200 USD for setup and training, then $50/per month. It includes unlimited rooms, account representative setup, data transfer, unlimited training, 24×7 support and upgrades in the monthly fee. It suits operators who want guided onboarding and data transfer, but its upfront charge makes it a materially larger initial commitment than Self-Setup.

There is no free plan. MyPMS offers a full-featured 30-day free trial; the desktop PMS separately advertises a 45-day free trial. Pricing is on request for the desktop product.

Platforms

BookingCenter lists Android, iOS, macOS, web, Windows and API platforms, with cloud deployment. The desktop PMS supports Windows and Macintosh OS X, but desktop Mac support ended after OS X version 10.13. Mac users on newer systems should not choose the desktop product on the assumption that it supports current OS X releases; the cloud offering is the alternative to consider.

Who it's for

BookingCenter makes the strongest case for independent lodging operators who need front-desk reservation controls, multi-channel distribution and guest-service workflows, and who can use its cloud PMS or supported desktop environment. Self-Setup fits those able to handle onboarding themselves, while Concierge Setup serves properties that value account-representative setup, data transfer and unlimited training. It is less compelling for a business seeking a free starting tier or a Mac desktop system beyond OS X 10.13.

Pros and cons

Pros: MyPMS includes unlimited rooms on both priced plans, avoiding a room-count ceiling as a property grows.

Pros: Two-way rate and availability synchronization plus automatic booking import connect a wide range of OTA and GDS channels.

Pros: Guest request tracking, a multilingual AI concierge and a PCI-compliant payment gateway extend the product beyond reservation administration.

Cons: Concierge Setup adds a $1,200 USD upfront setup and training charge before the $50/per month subscription.

Cons: There is no free plan, and the desktop Mac product is limited to OS X 10.13 and earlier.

Cons: Developer API and sandbox access requires signing and returning a mutual NDA, adding a step for custom integration work.

Alternatives

Hotel Management software is a category page for comparing other hotel-management options.

Choose KWHotel if a free plan matters most: KWHotel Free costs nothing, though feature availability varies by version. It runs on Android, iOS, web and Windows.

Sirvoy Website Builder has a free tier at free for one room and up to five extras, making it a better fit for a small property prioritizing a no-cost start. Its Starter plan is priced at €1,211 a month and billed yearly.

Consider Little Hotelier if its room and channel tiers better fit your operation: Basics covers 10 rooms or less and up to five channels, while Pro is for over 10 rooms and 400+ channels. It has no free plan and offers a free trial.

RMS Cloud is another paid property-management option, with a plan listing accounting and financials, batch invoicing and statements, and reporting and analytics.

Amenitiz Website Builder offers paid plans including Sales Pro, with a booking engine, online payments, channel manager, PMS, AmenitizPay and PriceAdvisor.

Jonas Chorum is a paid alternative available on Android, iOS and web.

Consider Mews Accounting for its accounting-oriented Essentials plan, which includes Mews PMS, exportable reports and 24/7 chatbot support; Advanced adds advanced guest experience features.

RoomKeyPMS Booking Engine is a paid web booking engine whose pricing is on request; it is included in onboarding for new RoomKeyPMS clients.

Verdict

BookingCenter is a strong fit for independent lodging businesses that want PMS operations, broad booking distribution and guest-service tools in one cloud platform, with unlimited rooms on both priced MyPMS plans. The $50.00 USD monthly Self-Setup plan is the practical starting point for operators who can onboard themselves; choose Concierge Setup when guided setup and data transfer justify its $1,200 USD initial charge. Look elsewhere if a free plan is essential, or if your choice depends on a Mac desktop product that supports OS X later than 10.13.