Dines

Spec sheet

What it does

Dines is Velora Systems’ cloud restaurant POS and management platform combining orders, billing, kitchen tickets, tables, reservations and reports.Read 15 Oct 2026 · getdines.com

Product

Dines describes itself as a restaurant operating system combining QR ordering, digital menu, POS, kitchen display, waiter dashboard, table management, reservations and analytics.Read 3 Oct 2026 · getdines.com

Intended users

The platform is built for restaurants and supports owner, manager, kitchen and waiter roles.Read 3 Oct 2026 · getdines.com

Integrations

The official pricing page names UPI and Razorpay as payment integrations.Read 15 Oct 2026 · getdines.com

Maker

The official site identifies Velora Systems as the company behind Dines.Read 15 Oct 2026 · getdines.com

Analytics

Reports cover sales, KPIs, waiter and dish performance, expenses, cash drawer records and CSV or Excel exports.Read 15 Oct 2026 · getdines.com

App praise

App Store testimonials describe the ordering system as intuitive, easy to set up and helpful in reducing staff workload.Read 15 Oct 2026 · apps.apple.com

App system requirement

The consumer iOS app requires iOS 15 or later and is 22.4 MB.Read 15 Oct 2026 · apps.apple.com

Browser access

The product runs in a browser on phones, tablets and laptops, and guests do not need an app.Read 15 Oct 2026 · getdines.com

Commission model

Dines says direct QR orders carry no marketplace commission and restaurants keep the full bill.Read 15 Oct 2026 · getdines.com

Data providers

The privacy policy names Railway, MongoDB Atlas on AWS, Cloudflare R2, Meta WhatsApp, Zavu SMS, Resend, browser push and OpenAI voice ordering as service providers or subprocessors.Read 15 Oct 2026 · getdines.com

Demo and support

Dines offers a demo with a specialist who will walk through the platform within one business day, according to its contact page.Read 3 Oct 2026 · getdines.com

Digital menu

Menus support photos, categories, variants, add-ons, dietary tags, stock status and CSV or Excel import.Read 15 Oct 2026 · getdines.com

Documentation

The Dines Knowledge Base includes articles for offline mode, roles, stock, KDS mode, table planning and device settings.Read 15 Oct 2026 · support.dines.co.uk

Internet connection

Dines says the KDS is cloud-connected and reconnects automatically when internet access returns, with no tickets lost.Read 3 Oct 2026 · getdines.com

KDS limitations

Per-station routing for multiple kitchen stations and a batch-recall workflow are listed as roadmap items.Read 15 Oct 2026 · getdines.com

Kitchen display

The KDS uses Incoming, Preparing and Ready lanes, ticket timers, same-dish batching and waiter routing.Read 15 Oct 2026 · getdines.com

Kitchen hardware

The KDS works in a browser on tablets, phones or a wall-mounted TV with a mini PC.Read 15 Oct 2026 · getdines.com

KOT printing

Orders automatically print kitchen order tickets through the Dines Print Agent.Read 15 Oct 2026 · getdines.com

Limit: app privacy complaint

An App Store reviewer complained that an update requested phone location, camera and other access and required pairing with a card device.Read 15 Oct 2026 · apps.apple.com

Limit: speed and price

G2 reviewers complain that the software can feel slow and that pricing is high, with requests for a cheaper tier.Read 15 Oct 2026 · g2.com

Multi-outlet

Multiple restaurants can run under one owner login with separate tenant data for menus, staff, orders and reports.Read 15 Oct 2026 · getdines.com

Multi-outlet data

Dines says multi-outlet groups can use one platform with data isolated per restaurant.Read 3 Oct 2026 · getdines.com

No proprietary terminal

Dines says restaurants can use existing phones, laptops and printers without buying a proprietary terminal.Read 15 Oct 2026 · getdines.com

Notable limitation

Dines says it is optimized for dine-in QR ordering and takeaway workflows are on the roadmap.Read 3 Oct 2026 · getdines.com

Offline behavior

During an internet interruption, orders on the restaurant PC can be saved locally and printed, then synchronized later; other surfaces require reconnection.Read 15 Oct 2026 · getdines.com

Payments

Bills can record cash, card, UPI, split tenders and optional Razorpay online payments.Read 15 Oct 2026 · getdines.com

POS and payments

The POS supports QR and waiter orders, table sessions, split bills, and UPI or Razorpay-powered card and netbanking payments.Read 3 Oct 2026 · getdines.com

Praise: support

G2 reviewers mention dedicated account managers and hassle-free transactions.Read 15 Oct 2026 · g2.com

Praise: usability

G2 reviewers repeatedly describe the interface and menus as intuitive, easy for staff and visually appealing.Read 15 Oct 2026 · g2.com

Pricing and setup

The plan is custom-quoted based on outlets and volume; the pricing page says there is no mandatory setup fee.Read 3 Oct 2026 · getdines.com

Privacy limitation

The privacy policy states that no transmission or storage method is completely secure.Read 15 Oct 2026 · getdines.com

QR order tracking

Guests can follow order status live and add further rounds to the same table session.Read 15 Oct 2026 · getdines.com

QR ordering

Each table can have a permanent QR code that opens a live browser menu without login or installation.Read 15 Oct 2026 · getdines.com

Rating on Apple App Store: Dines For Venues

The Dines For Venues app by Dines App Ltd is rated 4.2 out of 5 from 31 ratings.Read 15 Oct 2026 · apps.apple.com

Rating on Apple App Store: Dines Mobile Ordering

The Dines Mobile Ordering app by Dines App Ltd is rated 4.8 out of 5 from 10 ratings.Read 15 Oct 2026 · apps.apple.com

Rating on G2

Dines has 4.1 out of 5 from 4 reviews; the listing is for a Dines product whose seller identity is not clearly tied to Velora Systems.Read 15 Oct 2026 · g2.com

Rating on Trustpilot

The dines.co.uk Trustpilot profile shows 4.3 out of 5 from 9 reviews, all five-star; it warns that the sample may not be representative because there has been no recent review-invitation activity.Read 15 Oct 2026 · ie.trustpilot.com

Reservations

Reservations capture date, time and party size, check capacity and open slots, and can optionally require manager confirmation.Read 15 Oct 2026 · getdines.com

Restaurant POS

The POS handles GST billing, waiter, counter and QR orders, table management and sales reporting.Read 15 Oct 2026 · getdines.com

Security controls

The privacy policy describes HTTPS, tenant separation, role access, hashed passwords, receipt-code hashing, WhatsApp signature checks and masked phone logs.Read 15 Oct 2026 · getdines.com

Setup fee

The pricing page says there is no mandatory setup fee and digitally prepared menus can usually go live within a day.Read 15 Oct 2026 · getdines.com

System requirements

Printing requires a Windows PC running Dines Print Agent and an 80 mm thermal printer with a Windows driver.Read 15 Oct 2026 · getdines.com

Table management

The floor view shows table status, sections, capacities, waiter assignments, sessions and turn timers.Read 15 Oct 2026 · getdines.com

Takeaway limitation

The QR-ordering page says takeaway workflows are on the roadmap and the feature is optimized for dine-in.Read 15 Oct 2026 · getdines.com

Waiter notifications

When a dish is marked ready, Dines routes a notification to the waiter assigned to that table.Read 3 Oct 2026 · getdines.com

Waiter ordering

Waiters can take table-scoped orders from phones or tablets and receive ready notifications for their assigned tables.Read 15 Oct 2026 · getdines.com

Plans and prices

Every Dines plan and price →

Where Specifiction places it

• Restaurant Table Management Software#15 of 448.1