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Fishbowl
fishbowl.com
Spec sheet
- Product
- Fishbowl describes its Guest Relationship Management platform as a restaurant-focused combination of customer data platform and CRM.Read 7 Oct 2026 · fishbowl.com
- Audience
- Fishbowl says it launched as an email marketing service for restaurants in 2000 and introduced its restaurant-only GRM platform in 2023.Read 7 Oct 2026 · fishbowl.com
- Integrations
- The Connections Marketplace brings data from point-of-sale, reservations, delivery, and online ordering systems into the GRM.Read 7 Oct 2026 · fishbowl.com
- Support
- Fishbowl lists email and phone support, with general support hours Monday through Friday 9 AM–6 PM ET and Saturday–Sunday 9 AM–5 PM ET.Read 7 Oct 2026 · fishbowl.com
- Headquarters
- Fishbowl lists an Alexandria office at 2000 Duke Street, Suite 300, Alexandria, Virginia, and a Chicago office.Read 7 Oct 2026 · fishbowl.com
- Founded
- 2000Read 23 Sep 2026 · fishbowl.com
- AI
- Fishbowl says its machine learning can suggest guest segments, streamline workflows, and provide subject-line suggestions and data analysis.Read 7 Oct 2026 · fishbowl.com
- Campaigns
- Fishbowl supports targeted email, SMS, and online ordering campaigns powered by marketing automation.Read 7 Oct 2026 · fishbowl.com
- Guest profiles
- The platform combines guest transactions, engagement, and behavior into 360-degree profiles.Read 7 Oct 2026 · fishbowl.com
- Loyalty and offers
- The platform supports guest rewards and promotions personalized by guest behavior and location.Read 7 Oct 2026 · fishbowl.com
- Online ordering limit
- Online Ordering is included only with the Premium subscription tier, with no extra cost beyond its monthly per-location fee; transaction and card processing fees apply.Read 7 Oct 2026 · fishbowl.com
- Segmentation
- Smart segmentation creates audiences using purchase patterns, dining frequency, and loyalty tiers.Read 7 Oct 2026 · fishbowl.com
- SMS limit
- SMS packages have fixed monthly message volumes, and messages above the monthly limit are billed at $0.025 each.Read 7 Oct 2026 · fishbowl.com
Plans and prices
Essential $125 a month Per Location 1–10 restaurants · GRM (CDP + CRM) · Unlimited data connections · Robust guest profiles · Smart segmentation · Reporting Read 7 Oct 2026 · fishbowl.com
Complete $250 a month Per Location 1–10 restaurants · GRM (CDP + CRM) · Unlimited data connections · Guest profiles · Smart segmentation · Reporting · Web, mobile & WiFi signup pages · Email · SMS · Push Read 7 Oct 2026 · fishbowl.com
Premium $400 a month Per Location 1–10 restaurants · GRM · Unlimited data connections · Guest profiles · Smart segmentation · Reporting · Email · SMS · Push · Guest WiFi · Online ordering · Offers · Loyalty Read 7 Oct 2026 · fishbowl.com
Enterprise Priced on request Speak to Sales for Pricing 10+ restaurants · GRM · Unlimited data connections · Guest profiles · Smart segmentation · Reporting · Email · SMS · Push · Guest WiFi · Online ordering · Offers · Loyalty Read 7 Oct 2026 · fishbowl.com
Where Specifiction places it
- Restaurant Marketing Software#17 of 347.5
- Restaurant CRM Software#17 of 277.6
