- 1Runs onWeb
- 2Costsfree trial · paid from $23/mo
- 3Review sourcesGoogle, Yelp, TripAdvisor, DoorDash, Trustpilot, Etsy, Facebook
- 4Review requestsYes
- 5Response workflowsYes
- 6Sentiment analysisYes
- 7Location limit1 locations
Overview
GetSetReply gathers reviews into one web inbox, analyzes their sentiment and themes, and prepares reply drafts for a business to review. It supports reviews from Google, Yelp, TripAdvisor, DoorDash, Trustpilot, Etsy and Facebook. An initial reply is drafted for every review on every plan, and nothing is published in the business’s name before a user reads it. Replies can use an automatically selected voice, another chosen voice or an AI Clone trained on earlier replies. Businesses can request reviews by email or SMS, share QR codes, set sending windows and frequency caps, and track delivery, clicks and conversions. For salons, requests can follow appointments and include a stylist’s name; negative feedback can be directed to a private form while public review links remain available. Square can trigger requests after a sale, while salon booking contacts from Vagaro, Booksy or GlossGenius can be imported or added without an integration. The service is web-based, has no free plan, and offers a 30-day trial. Starter costs $23.00 USD per month billed annually for one location, with 100 monthly credits. Each email or SMS request uses one credit, and those outreach methods are not included in Starter’s plan comparison.
Who it is for
It suits salons and other local businesses that want to collect reviews from several listed platforms and keep replies subject to human approval. Its plans also address businesses operating multiple locations, with credits allocated per location on higher tiers.
What is good
- Collects reviews from seven named platforms.
- Drafts replies for every review on all plans.
- Users approve replies before publication.
- Salon requests can include the stylist’s name.
- Tracks request delivery, clicks and conversions.
What to know first
- No free plan is available.
- Starter is $23.00 USD per month billed annually.
- Each email or SMS review request costs one credit.
- Email and SMS requests are not included in Starter’s plan comparison.
Verdict
GetSetReply combines review collection, analysis and approval-based reply drafting for salons and local businesses. Check location needs and monthly credit use against the plan terms, particularly if you plan to send email or SMS requests.
GetSetReply plans and pricing
All plansCompared on salon reputation management software
- Free plan
- Nogetsetreply.com
- Paid from
- $23/mogetsetreply.com
- Review sources
- Google, Yelp, TripAdvisor, DoorDash, Trustpilot, Etsy, Facebookgetsetreply.com
- Review requests
- Yesgetsetreply.com
- Response workflows
- Yesgetsetreply.com
- Sentiment analysis
- Yesgetsetreply.com
- Location limit
- 1 locationsgetsetreply.com
Facts
- Purpose
- GetSetReply collects reviews into one inbox, analyzes them, and drafts replies for the business to review and post.getsetreply.com · 8 Oct 2026
- Review sites
- The maker lists Google, Yelp, TripAdvisor, DoorDash, Trustpilot, Etsy, and Facebook as supported review platforms.getsetreply.com · 8 Oct 2026
- Reply approval
- Replies are drafts and nothing is published in the business's name without the user reading it first.getsetreply.com · 8 Oct 2026
- AI analysis
- The service analyzes review sentiment and themes and drafts an initial reply on every plan at no credit cost.getsetreply.com · 8 Oct 2026
- Reply voices
- Auto selects an AI voice for each review, and users can choose another voice or use an AI Clone trained on their previous replies.getsetreply.com · 8 Oct 2026
- Review outreach
- Businesses can send review requests by email or SMS, use QR codes, set send windows and frequency caps, and track delivery, clicks, and conversions.getsetreply.com · 8 Oct 2026
- Salon workflow
- For salons, requests can be sent after appointments with the stylist's name included, and negative feedback can be directed to a private form while public review links remain available.getsetreply.com · 8 Oct 2026
- Integrations
- Square can trigger review requests after a sale; the salon page says booking tools such as Vagaro, Booksy, and GlossGenius need no integration because contacts can be imported or added.getsetreply.com · 8 Oct 2026
- Credit limits
- Starter includes 100 monthly credits, Professional includes 100 per location, and Enterprise includes 300 per location; monthly credits reset each billing cycle.getsetreply.com · 8 Oct 2026
- Notable limits
- Each email or SMS review request costs 1 credit, and sending requests by email and SMS is not included in Starter's plan comparison.getsetreply.com · 8 Oct 2026
- SMS compliance
- The maker says outreach includes opt-outs, unsubscribe links, and consent records and is compliant with TCPA and CAN-SPAM standards.getsetreply.com · 8 Oct 2026
- Data and AI
- The privacy policy says review text is processed by OpenAI and Anthropic APIs in real time, is not stored by those providers, and is not used to train third-party models.getsetreply.com · 8 Oct 2026
- Payments
- The privacy policy says Stripe processes billing information and GetSetReply does not store full card numbers on its servers.getsetreply.com · 8 Oct 2026
- Support
- The maker lists [email protected] for support and says Professional subscribers receive priority support.getsetreply.com · 8 Oct 2026
- Intended users
- The maker describes the product as built for local businesses, including salons and multi-location operators.getsetreply.com · 8 Oct 2026
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Sources
- getsetreply.com/features· checked 8 Oct 2026
- getsetreply.com/pricing· checked 8 Oct 2026
- getsetreply.com/salon· checked 8 Oct 2026
- getsetreply.com/privacy· checked 8 Oct 2026
- getsetreply.com/help· checked 8 Oct 2026