Cobot From $19/mo 9.3 Visit Hamlet
hamletco.space
What it is
Hamlet is a flexible-space management platform for operators, landlords and developers, bringing billing, bookings, member experience and reporting together. It supports coworking, serviced and flexible offices, shared kitchens, health spaces, coliving, co-warehousing, storage and parking. Members and guests can book rooms, desks and other resources against live availability; guests can book and pay without an account. Billing automation covers recurring charges, payment collection, receipts, retries for failed payments and overdue reminders, with Xero sync. Members can use the portal and iOS or Android app for bookings, invoices, check-in, community features, direct messages and push notifications. Reports cover utilisation, revenue and debtors by site and across portfolios, with scheduled email delivery and CSV export. Listed integrations include Xero, Stripe, Worldpay, Google Calendar, SendGrid, Slack, Jotform and Gravity Forms. Plans are priced by location and include unlimited members, subject to fair use for an unusually large single site. Hamlet Base costs A$350 a month for one location; Hamlet Plus costs A$595 a month for two locations, with additional sites at A$250/month. Prices exclude GST, and both plans are billed monthly with cancellation on 30 days’ notice. Enterprise is quoted. Every plan includes support, self-led setup and a free simple migration. Hamlet states 99.5% monthly availability; contractual SLAs are available on Enterprise plans. It says it does not currently hold SOC 2 attestation or ISO 27001 certification and does not operate a 24/7 SOC.
Spec sheet
- What it does
- Hamlet is cloud software for operating coworking spaces, flexible offices, shared kitchens, health spaces, coliving, storage and studios.Read 15 Oct 2026 · hamletco.space
- API
- An open API is included on every plan, with API documentation supplied on request.Read 15 Oct 2026 · hamletco.space
- Integrations
- Live integrations include Xero, Stripe, Worldpay, Google Calendar, SendGrid, Slack, Jotform, Gravity Forms and Salto access control.Read 15 Oct 2026 · hamletco.space
- Security
- Customer data is encrypted in transit with TLS 1.2+ and at rest with AES-256; payment card numbers and CVC are not stored on Hamlet infrastructure.Read 7 Oct 2026 · hamletco.space
- Support
- Support is provided by email and in-platform Help & Support, with business-hours coverage and included support on every plan.Read 15 Oct 2026 · hamletco.space
- Headquarters
- AustraliaRead 28 Sep 2026 · hamletco.space
- Founded
- LinkedIn lists Hamlet Co as founded in 2018.Read 15 Oct 2026 · linkedin.com
- Automation
- Invoicing, collection, receipts, failed-payment retries, overdue reminders, booking confirmations and check-in can run automatically.Read 15 Oct 2026 · hamletco.space
- Availability
- The stated availability target is 99.5% measured monthly; contractual SLAs are available on Enterprise plans.Read 7 Oct 2026 · hamletco.space
- Billing
- It supports recurring memberships, day passes, virtual offices and one-off charges with card or direct-debit collection, receipts, retries and overdue reminders.Read 15 Oct 2026 · hamletco.space
- Bookings
- Operators can book rooms, desks and other resources by hour, day or month with member and guest rates, credits, add-ons and recurring bookings.Read 15 Oct 2026 · hamletco.space
- Company headquarters
- LinkedIn lists headquarters in Pyrmont, New South Wales, Australia.Read 15 Oct 2026 · linkedin.com
- Company size
- LinkedIn lists Hamlet Co as privately held with 2–10 employees.Read 15 Oct 2026 · linkedin.com
- Compliance limitation
- Hamlet says it does not currently hold SOC 2 attestation or ISO 27001 certification and does not operate a 24/7 SOC.Read 15 Oct 2026 · hamletco.space
- Conversations
- A shared inbox combines enquiries and support, while the leads pipeline stores sources, email threads, reminders and notes.Read 15 Oct 2026 · hamletco.space
- Custom work
- Hamlet offers quoted custom integrations, automations, reports and portal changes built by its team.Read 15 Oct 2026 · hamletco.space
- Documentation
- The help site provides interactive guides for essentials, billing, invoices, advanced invoicing, member lifecycle, bookings, settings and the member portal.Read 15 Oct 2026 · hamletco.space
- Guest bookings
- Its public shop lets guests book and pay for rooms or passes without creating an account.Read 15 Oct 2026 · hamletco.space
- Independent feature view
- GetApp lists space reservation and room booking at 5.0/5 from 2 reviews, while usage tracking/analytics is 4.0/5 from 2 reviews.Read 15 Oct 2026 · getapp.com
- Independent price listing
- Coworking Tech Week lists Hamlet as starting at $295 per month.Read 15 Oct 2026 · coworkingtechweek.com
- Integration limits
- UniFi Access, Wi-Fi and printing are listed as in build rather than live integrations.Read 15 Oct 2026 · hamletco.space
- Legal entity
- The Australian ABN register lists Vicinia Pty Ltd as active and trading under the business name Hamlet Co from 18 May 2022.Read 15 Oct 2026 · abr.business.gov.au
- Licence
- The terms retain Hamlet’s intellectual property and grant customers only a limited subscription right to use the platform, indicating proprietary software rather than open-source licensing.Read 15 Oct 2026 · hamletco.space
- Limit: analytics usability
- A Capterra reviewer said the admin analytics area was less straightforward and required more learning than the rest of the product.Read 15 Oct 2026 · capterra.com
- Limit: bugs and fixes
- G2 reviewers report glitches after updates, notifications problems and some fixes taking a long time.Read 15 Oct 2026 · g2.com
- Limit: member notes
- A Capterra reviewer requested notes on member profiles and direct email from profiles so communications remain visible to staff.Read 15 Oct 2026 · capterra.com
- Limit: reporting
- G2 reviewers repeatedly say reporting is complex, lacks detail or needs better ad-hoc customisation.Read 15 Oct 2026 · g2.com
- MCP extensibility
- A Hamlet MCP server is available in alpha for connecting an operator’s own AI assistant to its workspace.Read 15 Oct 2026 · hamletco.space
- Member experience
- The member portal and mobile app provide bookings, invoices, check-in, payments, community channels and direct messages.Read 15 Oct 2026 · hamletco.space
- Member tools
- The member portal and iOS and Android app support bookings, invoices, check-in, community features, direct messages and push notifications.Read 7 Oct 2026 · hamletco.space
- Migration and setup
- Every plan includes self-led setup and a free simple migration; optional Hamlet Launch onboarding starts at A$2,000 for Base and A$3,500 for Plus.Read 7 Oct 2026 · hamletco.space
- Notable news: 2024
- On 13 June 2024, WOTSO announced that it held a 40% stake in Hamlet and that the platform had been commercialised for other operators with nearly 60 coworking locations using it.Read 15 Oct 2026 · company-announcements.afr.com
- Ownership
- WOTSO’s 2025 annual report states that WOTSO held a 43% stake in Hamlet and continued investing in it.Read 15 Oct 2026 · wotso.com
- Praise: consolidation
- G2 reviewers praise having CRM, member data, billing, bookings, communications and reporting in one connected system.Read 15 Oct 2026 · g2.com
- Praise: usability
- G2 reviewers repeatedly describe Hamlet as user-friendly, intuitive and easy to train staff on.Read 15 Oct 2026 · g2.com
- Pricing limits
- Plans are priced by location and include unlimited members, but fair use applies to a single site at unusual scale.Read 7 Oct 2026 · hamletco.space
- Rating on Capterra
- 5.0 out of 5 from 2 reviewsRead 15 Oct 2026 · capterra.com
- Rating on G2
- 4.6 out of 5 from 12 reviewsRead 15 Oct 2026 · g2.com
- Rating on GetApp
- 5.0 out of 5 from 2 reviewsRead 15 Oct 2026 · getapp.com
- Reporting
- Reports cover utilisation, revenue, debtors and leads by room, site and portfolio, with scheduled email delivery and CSV export.Read 15 Oct 2026 · hamletco.space
- Security controls
- The security page states TLS 1.2 or higher in transit, AES-256 encryption at rest, tenant isolation, role-based access control and tokenised payments.Read 15 Oct 2026 · hamletco.space
- Security hosting
- Production runs on Google Cloud in Sydney, with customer data stored in Cloud SQL for PostgreSQL and files in Cloud Storage.Read 15 Oct 2026 · hamletco.space
- Security limits
- Hamlet states that it does not currently hold SOC 2 attestation or ISO 27001 certification and does not operate a 24/7 SOC.Read 7 Oct 2026 · hamletco.space
- Space types
- It supports coworking, serviced and flexible offices, shared kitchens, health spaces, coliving, co-warehousing, storage and parking.Read 7 Oct 2026 · hamletco.space
- System model
- The service is described as cloud-based software accessed through web and mobile applications.Read 15 Oct 2026 · hamletco.space
Plans and prices
Hamlet Base $250 a month monthly; annual billing saves up to 10% 1 location · unlimited members · all features included Read 15 Oct 2026 · hamletco.space
Hamlet Base A$350 a month A$350/month; billed monthly, cancel with 30 days’ notice; prices exclude GST. 1 location · unlimited members Read 7 Oct 2026 · hamletco.space
Hamlet Plus $425 a month monthly; annual billing saves up to 10% 2 locations · unlimited members · additional locations priced per site Read 15 Oct 2026 · hamletco.space
Hamlet Plus A$595 a month A$595/month; billed monthly, cancel with 30 days’ notice; prices exclude GST. 2 locations · unlimited members · A$250/month per additional site Read 7 Oct 2026 · hamletco.space
Hamlet Launch $1,450, paid once optional onboarding; included with Enterprise data migration · configuration · integration setup · training · go-live support Read 15 Oct 2026 · hamletco.space
Hamlet Enterprise Priced on request quoted with customer unlimited locations · unlimited members · custom integrations · compliance and vendor onboarding support Read 15 Oct 2026 · hamletco.space
Strong points and limits
Strong points
- Guests can book and pay without an account
- Automates billing and overdue reminders
- Reports include portfolio and site views
- Every plan includes support and simple migration
Limits
- Base costs A$350 a month
- Prices exclude GST
- No SOC 2 attestation or ISO 27001 certification
- No 24/7 SOC
Who it suits
Hamlet suits operators managing flexible work, shared or other listed spaces who need bookings, recurring billing and site-level reporting. Its location-based plans include unlimited members, with a fair-use condition for unusually large single sites.
Verdict
Hamlet brings bookings, billing and member tools together for several kinds of managed space. Consider the per-location pricing, fair-use condition and stated security and availability limits when assessing fit.
Where Specifiction places it
- Coworking Space Management Software#3 of 308.8
