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SPECIFICTION
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Hostaway

hostaway.com

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Spec score 7.7 #5 of 25 in Booking Engine

What it is

Hostaway is a vacation-rental property management system and channel manager for growing property managers. It distributes listings across Airbnb, Vrbo, Booking.com, and Google, while a multi-calendar, unified inbox, task management, payments, reporting, and accounting tools support daily operations. The inbox combines messages from those booking channels with email, SMS, and WhatsApp. Templates, automated messaging, and AI Replies can draft answers to common questions and send responses on a user’s behalf. Other listed features include dynamic pricing, a direct booking engine, guest and owner portals, automated reviews, and maintenance management. Hostaway says it offers more than 300 integrations and an Open API for custom connections. Its iOS and Android apps manage calendars, inboxes, reservations, and tasks; web and API access are also listed. Current iOS app updates require iOS 16.4 or later, and Huawei devices are not fully supported. Hostaway advertises 24/7 phone support and a Help Center. Public pricing directs visitors to request pricing.

Spec sheet

Purpose
Hostaway describes itself as a property management system and channel manager for vacation rentals that helps drive bookings and automate manual tasks.Read 9 Oct 2026 · hostaway.com
Product
Hostaway describes itself as an all-in-one vacation rental platform for property managers, with tools for marketing, sales, communication, operations, reporting, and accounting.Read 10 Oct 2026 · hostaway.com
API
Hostaway says its Open API can be used to customize the platform and connect it with other systems.Read 10 Oct 2026 · hostaway.com
Integrations
Hostaway's Marketplace page says it offers 200+ partner-built integrations across OTAs, AI solutions, guest management tools, and other categories.Read 10 Oct 2026 · hostaway.com
Mobile app coverage
ios and androidRead 23 Sep 2026 · support.hostaway.com
Support
Hostaway advertises 24/7 phone support and a Help Center for customer questions and troubleshooting.Read 10 Oct 2026 · hostaway.com
Founded
2015Read 28 Sep 2026 · hostaway.com
Account security
Hostaway's support documentation says users are required to use two-factor authentication via SMS, with login flows varying between the dashboard and mobile app.Read 10 Oct 2026 · support.hostaway.com
AI messaging
Hostaway says AI Replies can draft answers to common guest questions and automatically send replies on the user's behalf.Read 9 Oct 2026 · hostaway.com
Booking website
Hostaway's help page says its Booking Website is available at no cost to Hostaway users and describes Standard and Pro options.Read 9 Oct 2026 · support.hostaway.com
Channel management
The channel manager connects listings to Airbnb, Vrbo, Booking.com, Google, and other booking channels, with calendar and listing synchronization.Read 10 Oct 2026 · hostaway.com
Core features
Listed features include a multi-calendar, unified inbox, AI replies, automated messaging, dynamic pricing, reporting, direct booking engine, guest portal, task management and payments.Read 9 Oct 2026 · hostaway.com
Guest communications
The unified inbox brings together messages from Airbnb, Vrbo, Booking.com, email, SMS, and WhatsApp; the page also describes templates and automated replies.Read 10 Oct 2026 · hostaway.com
Intended customers
Hostaway describes its software as a solution for growing property managers and shows portfolio workflows for operators with 2–14, 15–49, and 50–199+ listings.Read 10 Oct 2026 · hostaway.com
Maintenance management
YesRead 23 Sep 2026 · support.hostaway.com
Mobile app
The mobile app supports calendar, inbox, reservations, and tasks; Hostaway says it is available for iOS and Android.Read 10 Oct 2026 · support.hostaway.com
Mobile app limit
The support page says the app requires iOS 16.4 or later for current updates and that Huawei devices are not fully supported.Read 10 Oct 2026 · support.hostaway.com
Mobile limitation
The mobile app page says Huawei devices are not fully supported, though Hostaway can be accessed through a mobile browser.Read 9 Oct 2026 · support.hostaway.com
Online rent collection
YesRead 23 Sep 2026 · support.hostaway.com
OTA partnerships
The site identifies Hostaway as an Airbnb Preferred Partner, a Vrbo Elite Partner and a Booking.com Premier Partner.Read 9 Oct 2026 · hostaway.com
Other features
Listed features include dynamic pricing, direct booking, guest and owner portals, reporting, task management, payments, and automated reviews.Read 10 Oct 2026 · hostaway.com
Pricing
The pricing page opened to a listing-count selection form showing options for 2–14, 15–49, and 50+ listings; it displayed no prices in the opened page.Read 10 Oct 2026 · hostaway.com
Pricing availability
The public pricing page opened without readable pricing text; Hostaway's site directs visitors to get pricing.Read 9 Oct 2026 · hostaway.com
Property accounting
YesRead 23 Sep 2026 · support.hostaway.com
Property management
Its features page describes Hostaway as a property management system and channel manager built to increase bookings and automate manual tasks.Read 10 Oct 2026 · hostaway.com
Security and privacy
Hostaway's privacy policy says it processes personal data under the EU GDPR and says it will never sell personal data to third parties.Read 9 Oct 2026 · hostaway.com
Target users
Hostaway describes its software as an all-in-one vacation rental solution for growing property managers and says it supports portfolios from a few units to thousands.Read 9 Oct 2026 · hostaway.com

Strong points and limits

Strong points

  • Shares listings across major booking channels
  • Unified inbox includes email, SMS, and WhatsApp
  • AI Replies can send responses automatically
  • More than 300 integrations plus an Open API
  • 24/7 phone support is advertised

Limits

  • Pricing is available on request
  • Huawei devices are not fully supported
  • Current iOS app requires version 16.4 or later
  • Two-factor authentication via SMS is required

Who it suits

It is intended for growing vacation-rental managers, from a few units to portfolios of thousands. Operators needing channel distribution, guest communication, accounting, and mobile task access are the stated audience.

Verdict

Hostaway brings distribution, communications, operations, payments, and reporting into one vacation-rental platform. Its mobile requirements and request-based pricing are important planning details.

Where Specifiction places it

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