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Inn-Flow

inn-flow.com

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Spec score 8.1 #9 of 34 in Hotel Accounting Software

What it is

Inn-Flow is a hotel-focused back-office platform covering accounting, labor, procurement, facilities, payroll workflows, bookkeeping, and business intelligence. Accounting tools include automated accounts payable, daily reconciliation, and financial visibility across properties. Labor management supports staffing forecasts, labor-cost control, and schedules aligned to demand using hotel-specific metrics. Budgeting and forecasting use real accounting data, and reporting is designed around hotel workflows, including USALI-aligned financials. Listed property management system integrations include Amadeus, AutoClerk, Choice ADVANTAGE, Galaxy, HotelKey, Infor, Jonas Chorum, and Marriott Fosse. The company says implementation comes with purchased software modules and generally takes 30 days, with expedited starts possible in less than a week. Email and chat support is available around the clock except federal holidays, and is included unless an order says otherwise. Pricing is customized: most applications are priced per hotel per month, while Labor Management and Payroll use employee-count tiers. The platform is offered on Android, iOS, and web.

Spec sheet

What it does
Inn-Flow is a hotel back-office platform combining accounting, labor, procurement, facilities, payroll, bookkeeping and business intelligence.Read 14 Oct 2026 · inn-flow.com
Purpose
Inn-Flow is a hotel-specific back-office platform for accounting, labor, procurement, facilities, payroll workflows, bookkeeping, and business intelligence.Read 30 Sep 2026 · inn-flow.com
Integrations
Inn-Flow publishes integrations with hotel PMS, payroll, payment processor and GPO systems and says it has dozens of connectors.Read 14 Oct 2026 · inn-flow.com
Mobile apps
The terms define native iOS and Android mobile applications alongside the web platform.Read 14 Oct 2026 · inn-flow.com
Security
Inn-Flow says it uses bank-grade encryption, data and system redundancies, and rotating multi-tiered backups, and regularly tests backups and failover configurations.Read 30 Sep 2026 · inn-flow.com
Support
Customer support is offered by email and chat 24 hours a day, seven days a week, excluding federal holidays, and is included with the software subscription unless an order specifies otherwise.Read 30 Sep 2026 · inn-flow.com
Headquarters
Cary, North Carolina, United StatesRead 28 Sep 2026 · inn-flow.com
Founded
2009Read 28 Sep 2026 · inn-flow.com
Accounting
Accounting includes accounts payable, payments, bank synchronization, reconciliation, budgeting, forecasting, portfolio reporting and bookkeeping workflows.Read 14 Oct 2026 · inn-flow.com
Accounting controls
The accounting module supports automated invoice coding, role or property approval workflows, audit trails, mobile approvals and post-approval invoice edits.Read 14 Oct 2026 · inn-flow.com
Acquisition news
Inn-Flow announced its acquisition of AI procurement company Lilo on May 4, 2026 and launched Inn-Flow Procurement.Read 14 Oct 2026 · inn-flow.com
API support
The partnerships page advertises dedicated integration documentation and API support for technology partners.Read 14 Oct 2026 · inn-flow.com
Browser requirement
The support center recommends Google Chrome for accessing the web application at inn-flow.net.Read 14 Oct 2026 · support.inn-flow.net
Business intelligence
Business intelligence offers portfolio dashboards, rollups, scheduled reports and comparisons of labor, revenue, budget and prior-year results.Read 14 Oct 2026 · inn-flow.com
Cancellation
The product overview says a subscription may be canceled with 90 days’ written notice.Read 30 Sep 2026 · inn-flow.com
Company history
Inn-Flow says it was established in 2009 in Cary, North Carolina, launched its software to hospitality users in 2014, and was founded by John Erhart.Read 30 Sep 2026 · inn-flow.com
Documentation
Inn-Flow maintains a public Freshdesk knowledge base containing setup articles for integrations, imports, payroll and general support topics.Read 14 Oct 2026 · support.inn-flow.net
Facilities
Facilities management covers work orders, recurring preventive maintenance, daily tasks, mobile technician access, photos, notes and asset history.Read 14 Oct 2026 · inn-flow.com
Funding
Inn-Flow announced a $45 million growth investment from Mainsail Partners on March 17, 2025.Read 14 Oct 2026 · inn-flow.com
Hotel accounting
Accounting features include automated accounts payable, daily reconciliation, and real-time financial visibility across properties.Read 30 Sep 2026 · inn-flow.com
Hotel accounting standard
The platform is designed around hotel workflows including Daily Activity, MPCR, USALI reporting and portfolio rollups.Read 14 Oct 2026 · inn-flow.com
Hotel focus
The product is designed around hotel workflows and reporting structures, including USALI-aligned financials.Read 30 Sep 2026 · inn-flow.com
Implementation
The company says implementation is included with purchased software modules and generally takes 30 days, with expedited starts possible in less than a week.Read 30 Sep 2026 · inn-flow.com
Labor management
Labor provides demand forecasting, department scheduling, productivity monitoring, facial-recognition time clocks and overtime controls.Read 14 Oct 2026 · inn-flow.com
Labor tools
Labor management helps forecast staffing needs, control labor costs, and align schedules to demand using hotel-specific metrics.Read 30 Sep 2026 · inn-flow.com
Licence
The terms grant subscription access to Inn-Flow web software and mobile apps; they do not publish an open-source licence.Read 14 Oct 2026 · inn-flow.com
Limit: Android reliability
Google Play reviewers reported login failures and an inability to type when creating a work order.Read 14 Oct 2026 · play.google.com
Limit: bank reconciliation issues
A HotelTechReport reviewer reported duplicated or indefinitely pending bank-reconciliation transactions and wanted better communication from that team.Read 14 Oct 2026 · hoteltechreport.com
Limit: mobile and facial recognition
The sole G2 reviewer wanted a more user-friendly mobile app and reported problems with iPad facial-recognition software.Read 14 Oct 2026 · g2.com
Limit: online bill payment
A HotelTechReport reviewer said Inn-Flow did not offer online bill payment.Read 14 Oct 2026 · hoteltechreport.com
Limit: sparse interface
The sole Capterra reviewer liked schedule and hours visibility but described the login page as boring and wanted more functionality.Read 14 Oct 2026 · capterra.com
Maker headquarters
Inn-Flow is headquartered in Raleigh, North Carolina.Read 14 Oct 2026 · linkedin.com
Maker history
Inn-Flow was established in Cary, North Carolina in 2009 and launched its software industry-wide in 2014.Read 14 Oct 2026 · inn-flow.com
Maker legal name
The current terms identify the contracting entity as Inn-Flow Holdings, LLC, a Delaware limited liability company.Read 14 Oct 2026 · inn-flow.com
Maker size
LinkedIn lists Inn-Flow as having 51–200 employees.Read 14 Oct 2026 · linkedin.com
Mobile app
The terms authorize customers to download and install the Inn-Flow Mobile App on devices, subject to any additional fees specified in their order.Read 30 Sep 2026 · inn-flow.com
Payroll
Payroll connects labor hours with wage calculations, departmental and property allocations, tax handling and year-end reporting.Read 14 Oct 2026 · inn-flow.com
Portfolio planning
Budgeting and forecasting are built into accounting workflows and use real accounting data.Read 30 Sep 2026 · inn-flow.com
Praise: centralized hotel workflows
HotelTechReport reviewers repeatedly praise having accounting, labor, maintenance and reporting together with real-time visibility across properties.Read 14 Oct 2026 · hoteltechreport.com
Praise: customer support
HotelTechReport reviews frequently describe support as responsive and training materials as useful.Read 14 Oct 2026 · hoteltechreport.com
Praise: invoice and close automation
Reviewers on HotelTechReport highlight invoice upload, duplicate detection, bank synchronization and faster month-end closing.Read 14 Oct 2026 · hoteltechreport.com
Privacy handling
The privacy policy says Inn-Flow does not sell, rent or lease personal information and encrypts personal information transmitted to other websites.Read 14 Oct 2026 · inn-flow.com
Procurement
Procurement provides one-screen vendor search, GPO pricing, AI cart optimization, approval routing, budget visibility and direct accounting synchronization.Read 14 Oct 2026 · inn-flow.com
Rating on Apple App Store
1.8 out of 5 from 6 ratings.Read 14 Oct 2026 · apps.apple.com
Rating on Capterra
5.0 out of 5 from 1 review.Read 14 Oct 2026 · capterra.com
Rating on G2
5.0 out of 5 from 1 review.Read 14 Oct 2026 · g2.com
Rating on Google Play
3.9 out of 5 from 16 reviews.Read 14 Oct 2026 · play.google.com
Rating on HotelTechReport
4.8 out of 5 from 283 reviews.Read 14 Oct 2026 · hoteltechreport.com
Rating on Software Advice
5.0 out of 5 from 1 review.Read 14 Oct 2026 · softwareadvice.com
Rating on Software Advice UK
4.7 out of 5 from 11 reviews.Read 14 Oct 2026 · softwareadvice.co.uk
Security statement
Inn-Flow says it uses reasonable security procedures consistent with prevailing industry standards and will report qualifying unauthorized access without undue delay.Read 14 Oct 2026 · inn-flow.com
Who it serves
Inn-Flow describes its platform as serving hotel portfolios from individual properties to management companies, and says its customers range from one to 200 properties.Read 30 Sep 2026 · inn-flow.com

Plans and prices

Custom pricing Priced on request Not stated; quote requested Accounting · Labor · Bookkeeping · Payroll · Facilities Management · Procurement Read 14 Oct 2026 · inn-flow.com

Every Inn-Flow plan and price →

Strong points and limits

Strong points

  • Automates accounts payable and daily reconciliation
  • Labor tools forecast staffing needs and manage costs
  • Budgets and forecasts use real accounting data
  • Email and chat support is available 24/7 except federal holidays

Limits

  • Pricing is available on request
  • Subscriptions may require 90 days’ written cancellation notice
  • Mobile app may carry additional fees under an order

Who it suits

Inn-Flow suits hotel owners and management companies coordinating back-office work across properties. Its stated customer range runs from one property to 200.

Verdict

Inn-Flow brings hotel accounting, labor, and related back-office workflows into a platform built around hotel reporting. Pricing is customized, and implementation generally takes 30 days.

Where Specifiction places it

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