IQVIA Orchestrated Customer Engagement

Spec sheet

Purpose

OCE connects sales, marketing, medical and other customer-facing functions to coordinate engagement between life sciences organizations and healthcare professionals.Read 4 Oct 2026 · secure.constellation.iqvia.com

Audience

IQVIA positions OCE for life sciences commercial teams and customer-facing functions engaging healthcare professionals.Read 4 Oct 2026 · secure.constellation.iqvia.com

Compliance

IQVIA describes OCE engagements as compliant and says the platform harmonizes customer interactions to foster trust and optimize performance.Read 4 Oct 2026 · secure.constellation.iqvia.com

Support

The OCE Sales partner guide says agencies can access training, product documentation, release information, certification and business and technical support through the partner program.Read 4 Oct 2026 · iqvia.com

Engagement

The product is designed to support personalized, timely and compliant engagements using embedded intelligence and technology for life sciences.Read 4 Oct 2026 · secure.constellation.iqvia.com

Global adoption

IQVIA states that OCE has more than 350 customer adoptions in over 130 countries.Read 4 Oct 2026 · secure.constellation.iqvia.com

Interaction tracking

OCE Sales includes interaction feedback tracking and standard reports.Read 4 Oct 2026 · iqvia.com

Mobile support

The OCE Sales guide describes an offline iPad app for downloading and playing distributed multimedia presentations.Read 4 Oct 2026 · iqvia.com

Notable access condition

The guide states that an active certified agency status is mandatory for agencies supporting client projects on OCE Sales.Read 4 Oct 2026 · iqvia.com

Personal features

A Japanese customer case describes OCE Personal use for activity reports, seminar request reports, Outlook integration, target management and recommended-customer call guidance.Read 4 Oct 2026 · iqvia.com

Platform partners

IQVIA names Salesforce, Snowflake, MuleSoft and Alibaba among the platforms used in its platform-of-platforms strategy.Read 4 Oct 2026 · secure.constellation.iqvia.com

Sales content

OCE Sales includes a CLM e-detailing module for managing HTML5 multimedia presentations, distributing them to field users and presenting them to medical professionals on iPad.Read 4 Oct 2026 · iqvia.com

Web access

The OCE Sales administration application is accessed online through a standard internet browser using an IQVIA-provided URL and login.Read 4 Oct 2026 · iqvia.com

Plans and prices

Every IQVIA Orchestrated Customer Engagement plan and price →

Where Specifiction places it

• Pharmaceutical CRM Software#21 of 287.3
• Healthcare CRM Software#20 of 237.0