Mebius Voice of Customer

Spec sheet

Product

Voice of Customer combines online reviews, in-store feedback, and staff feedback in a customer experience analytics platform.Read 8 Oct 2026 · voiceofcustomer.it

Integrations

The site lists Google, Trustpilot, Tripadvisor, Trovaprezzi, Facebook, App Store, and Google Play as connected sources.Read 8 Oct 2026 · voiceofcustomer.it

Headquarters

Rome, ItalyRead 28 Sep 2026 · voiceofcustomer.it

Company

Voice of Customer was created within Mebius srl, which the maker identifies as a mystery shopping company.Read 8 Oct 2026 · voiceofcustomer.it

Dashboards

The platform offers customizable dashboards and automated reports for sharing data across an organization.Read 8 Oct 2026 · voiceofcustomer.it

Free benchmark

The maker offers a free, no-commitment benchmark on request, while continuous monitoring and retailer-level breakdown are described as part of the product.Read 8 Oct 2026 · voiceofcustomer.it

In-store surveys

The QR feedback module offers store-specific branded QR codes and mobile-optimized contextual micro-surveys.Read 8 Oct 2026 · voiceofcustomer.it

NPS and alerts

The QR feedback module uses NPS categories and can send configurable alerts on critical responses.Read 8 Oct 2026 · voiceofcustomer.it

Predictive analysis

The platform says it identifies early warnings and emerging trends before they spread.Read 8 Oct 2026 · voiceofcustomer.it

Prioritization

Performance Indexing combines issue impact on ratings with review frequency in a prioritization matrix.Read 8 Oct 2026 · voiceofcustomer.it

Review analysis

The platform analyzes reviews from Google, Trustpilot, Tripadvisor, vertical platforms, and social media, with automatic translation and topic clustering.Read 8 Oct 2026 · voiceofcustomer.it

Sectors

The maker describes the platform for retail, food service, automotive, pharmacy, and grocery businesses.Read 8 Oct 2026 · voiceofcustomer.it

Security and quality

The company’s About page states that its quality is ISO 9001 certified.Read 8 Oct 2026 · voiceofcustomer.it

Sentiment

Its natural language processing algorithms analyze sentiment and emotions in customer feedback.Read 8 Oct 2026 · voiceofcustomer.it

Staff feedback

Voice of Store collects structured feedback from staff who work at the point of sale.Read 8 Oct 2026 · voiceofcustomer.it

Support and sales

The maker invites prospective customers to request a tailored demo and lists [email protected] and +39 02 4507 1108 for contact.Read 8 Oct 2026 · voiceofcustomer.it

Plans and prices

Every Mebius Voice of Customer plan and price →

Where Specifiction places it

• Experience Management Software#17 of 267.3
• Voice of Customer Software#21 of 297.1