Milestone Reviews

Spec sheet

Purpose

Milestone Reviews is online review management software for monitoring a business’s reputation across channels.Read 13 Oct 2026 · milestoneinternet.com

Privacy

Milestone’s privacy notice describes rights to request access to, correction of, or deletion of personal information, subject to applicable law.Read 13 Oct 2026 · milestoneinternet.com

Support

Milestone lists a support phone number of +1 (866) 615-2516.Read 13 Oct 2026 · milestoneinternet.com

Headquarters

San Jose, California, United StatesRead 19 Oct 2026 · milestoneinternet.com

AI response assistance

YesRead 22 Sep 2026 · milestoneinternet.com

Analytics

A dashboard summarizes reputation across channels and locations, including top sources, average rating, and responded and unresponded reviews.Read 13 Oct 2026 · milestoneinternet.com

Company audience

Milestone says it serves enterprises, mid-market companies, and SMBs across hospitality, retail, fintech, and automotive.Read 13 Oct 2026 · milestoneinternet.com

Company founded

A Milestone company presentation states that Milestone was founded in 1997.Read 12 Oct 2026 · milestoneinternet.com

Competitor benchmarking

The product lets businesses view competitor reviews and benchmark their reputation against competitors.Read 13 Oct 2026 · milestoneinternet.com

Keyword tags

Users can track trending review keywords and define custom tags that are automatically assigned based on keywords.Read 12 Oct 2026 · milestoneinternet.com

Keywords and tags

It surfaces trending review keywords and can automatically assign custom tags based on keywords.Read 13 Oct 2026 · milestoneinternet.com

Monitor reviews

It gathers reviews across locations and channels and supports sorting and filtering by channel, rating, date range, and keywords.Read 12 Oct 2026 · milestoneinternet.com

Pricing

Milestone says Presence Cloud costs vary based on scope and length of commitment; the opened page does not give a specific price for Reviews.Read 12 Oct 2026 · milestoneinternet.com

Respond to reviews

Users can respond to reviews in real time on Google, Yelp, and Facebook and set custom response templates based on sentiment.Read 12 Oct 2026 · milestoneinternet.com

Responses

Users can respond to reviews in real time on channels including Google, Yelp, and Facebook, and set up response templates based on sentiment.Read 13 Oct 2026 · milestoneinternet.com

Review management tools

The My Reviews interface supports filtering, custom tags, response templates, bulk review uploads, and Excel exports.Read 13 Oct 2026 · help.milestoneinternet.com

Review monitoring

It collects reviews across locations and channels and lets users sort and filter them by channel, rating, date range, and keywords.Read 13 Oct 2026 · milestoneinternet.com

Review sources

Google,Yelp,FacebookRead 22 Sep 2026 · milestoneinternet.com

Security documentation

Milestone’s help center lists Azure ISO 27001 and Microsoft SOC 2 certificate materials; the page does not state that these certify Milestone Reviews itself.Read 12 Oct 2026 · help.milestoneinternet.com

Website publishing limit

Publishing customer reviews to a website is available only to Milestone CMS customers.Read 13 Oct 2026 · milestoneinternet.com

Workflow

The workflow highlights reviews needing attention and provides response templates and filters for channels and locations.Read 12 Oct 2026 · milestoneinternet.com

Where Specifiction places it

• Review Management Software#153 of 1647.0