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SPECIFICTION
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NexScale

nexscale.ai

WebAPI
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Spec score 7.6 #30 of 43 in Gym Marketing Software

Spec sheet

Purpose
NexScale is an AI retention intelligence layer for wellness, fitness, and recreation operators that works with their existing member-management system.Read 10 Oct 2026 · nexscale.ai
Product
NexScale describes itself as an AI Business Partner and retention intelligence layer for wellness, fitness, and community-driven operators.Read 9 Oct 2026 · nexscale.ai
Integrations
The maker lists PushPress, PodPlay, Amilia, Arketa, Glofox, Mindbody, Mariana Tek, WellnessLiving, fitDEGREE, Punchpass, Zen Planner, Walla, and ActiveNet among supported systems.Read 10 Oct 2026 · nexscale.ai
Security
The maker states that it uses TLS 1.2+ in transit, AES-256 at rest, role-based access, least-privilege access, and audit logging.Read 10 Oct 2026 · nexscale.ai
Privacy
The maker says customer data is not sold or used to train models for other customers, and describes data-retention and deletion policies in its agreement.Read 10 Oct 2026 · nexscale.ai
Support
The introductory period includes hands-on onboarding, weekly strategic sessions with a NexScale leader, and ongoing support.Read 9 Oct 2026 · nexscale.ai
Headquarters
Toronto, CanadaRead 28 Sep 2026 · nexscale.ai
Founded
2024Read 28 Sep 2026 · nexscale.ai
Company
NexScale says it is headquartered in the Greater Toronto Area and was founded in 2024.Read 9 Oct 2026 · nexscale.ai
Approval workflow
Operators approve the initial outreach, and NexScale then handles follow-ups and reports activity.Read 9 Oct 2026 · nexscale.ai
At-risk members
It analyzes member history and behavior to surface members at risk of disengaging and prepare personalized outreach.Read 10 Oct 2026 · nexscale.ai
Availability
The maker says NexScale serves organizations across Canada and the United States.Read 10 Oct 2026 · nexscale.ai
Data access
NexScale says it reads booking and membership data but does not write to member records in the connected system.Read 10 Oct 2026 · nexscale.ai
Data residency
Regional data residency is available for Canadian and US customers, and NexScale says it can provide sub-processor and infrastructure details under NDA.Read 9 Oct 2026 · nexscale.ai
Data scope
The maker says health information and payment details are outside the product’s current scope.Read 10 Oct 2026 · nexscale.ai
Included costs
The FAQ says there is no setup fee, integration fee, or per-message or per-email charge, and a dedicated NexScale phone number is included.Read 9 Oct 2026 · nexscale.ai
Introductory period
Each customer starts with a paid three-month introductory period and a satisfaction guarantee that refunds subscription fees paid during that period if requested before it ends.Read 10 Oct 2026 · nexscale.ai
Member retention
It analyzes member behavior to identify at-risk and loyal members, prepare personalized outreach, and track replies.Read 9 Oct 2026 · nexscale.ai
Notable limit
NexScale reports on retention and engagement, while payment data and revenue reporting are outside its scope.Read 10 Oct 2026 · nexscale.ai
Onboarding
The FAQ says onboarding is self-service, takes under 10 minutes to start, and uses API access to existing systems without requiring data export or migration.Read 9 Oct 2026 · nexscale.ai
Outreach workflow
Operators can approve the initial outreach, after which NexScale can handle follow-ups and report on its activity.Read 10 Oct 2026 · nexscale.ai
Pricing model
Pricing is a per-location subscription tiered by active member volume; the site does not state amounts publicly and directs prospective customers to see their tier during signup.Read 9 Oct 2026 · nexscale.ai
Reporting
NexScale provides daily briefs and end-of-day wrap-ups, along with executive reports on retention and engagement.Read 10 Oct 2026 · nexscale.ai
Support and onboarding
The maker says onboarding includes hands-on help, weekly strategic sessions during the introductory period, and ongoing support.Read 10 Oct 2026 · nexscale.ai
Target customers
NexScale is built for organizations whose growth depends on member retention, engagement, and community, including boutique fitness studios and wellness or recovery spaces.Read 10 Oct 2026 · nexscale.ai

Plans and prices

Annual ARR Plan Price not published Twelve months paid upfront at a discounted rate; the price is set in the applicable Order or Stripe subscription page. Per location · tiered by active member volume · first tier includes 3 user seats · no setup, integration, per-message, or per-email fees Read 10 Oct 2026 · nexscale.ai
Monthly Plan Price not published Monthly in advance; the price is set in the applicable Stripe subscription page or Order. Per location · tiered by active member volume · first tier includes 3 user seats · no setup, integration, per-message, or per-email fees Read 10 Oct 2026 · nexscale.ai

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