Tech riderRev. 22 Sept 2026

PeakMetrics

Ch 327.3of 85Social Media Listening Software

1Runs onAPI, Web
2Social network coverageTwitter, TikTok, Reddit, Telegram, Discord
3Web monitoringYes
4Sentiment analysisYes
5News monitoringYes
6Alert channelsSlack

6 lines stated Written from the maker's own pages: peakmetrics.com

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Overview

PeakMetrics is ranked #32 of 85 in social media listening software on Specifiction, made by PeakMetrics (Los Angeles, California, United States). It runs on API, Web.

Compared on social media listening software

Free plan: Nopeakmetrics.com
Social network coverage: Twitter, TikTok, Reddit, Telegram, Discordpeakmetrics.com
Web monitoring: Yespeakmetrics.com
Sentiment analysis: Yespeakmetrics.com
News monitoring: Yespeakmetrics.com
Alert channels: Slackpeakmetrics.com

Facts

Purpose: PeakMetrics describes its product as a narrative intelligence platform that helps organizations understand how online narratives spread, gain traction, and affect them.peakmetrics.com · 11 Oct 2026
Threat detection: The platform detects emerging narratives, bot activity, coordinated campaigns, and deepfakes across news, social, and the open web in real time.peakmetrics.com · 11 Oct 2026
Risk scoring: It scores threats based on risk and velocity for a brand and supports customizable scoring based on the brand’s risk profile.peakmetrics.com · 11 Oct 2026
Language coverage: PeakMetrics says its narrative detection covers more than 100 languages.peakmetrics.com · 11 Oct 2026
Analysis: Its LLM-powered Smart Categories analyze context, sentiment, and meaning, while Trust & Favorability Analysis tracks changes across audiences and channels.peakmetrics.com · 11 Oct 2026
Response tools: The platform offers AI-generated response guidance, narrative takedowns, branded fact centers, GEO optimization, and executive-ready rapid response briefings.peakmetrics.com · 11 Oct 2026
Integrations and outputs: PeakMetrics describes a first-party data pipeline and Custom Channels API for bringing in sources, with intelligence delivered through dashboards, alerts, briefings, or API feeds.peakmetrics.com · 11 Oct 2026
Support: Each customer has a dedicated solutions consultant, with custom onboarding, strategic advisory, rapid response support, and ongoing configuration optimization.peakmetrics.com · 11 Oct 2026
Intended customers: The maker presents PeakMetrics for commercial enterprises, agencies and consultancies, and government and public-sector or defense organizations.peakmetrics.com · 11 Oct 2026
Security documentation: The Trust Center lists SOC 2 Type 2, ISO/IEC 42001:2023, SOC 2 Type 1, ISO/IEC 27001:2022, GDPR, and CCPA, and provides access to documentation by request.trust.peakmetrics.com · 11 Oct 2026
Privacy and AI: PeakMetrics’ privacy policy says User Content is not used to train AI tools and advises users not to include sensitive personal information in prompts.peakmetrics.com · 11 Oct 2026
Security limits: The Trust Center says company policies are being prepared and that security-related reports and completed questionnaires may be provided upon request.trust.peakmetrics.com · 11 Oct 2026
Commercial access: The platform page describes customized configuration and directs prospective customers to request a tailored demo; it does not state prices there.peakmetrics.com · 11 Oct 2026
Company: PeakMetrics’ 2024 company story identifies PeakMetrics as the company and says co-founders Nick Loui and Bobby Lincoln created it; the contact page lists its office in Los Angeles, California.peakmetrics.com · 11 Oct 2026
Product: PeakMetrics describes itself as a narrative intelligence platform that helps organizations understand how online stories spread, why they gain traction, and who is driving them.peakmetrics.com · 11 Oct 2026
Detection: The platform says it detects emerging narratives, bot activity, deepfakes, and coordinated campaigns across platforms in real time.peakmetrics.com · 11 Oct 2026
Alerts: Customers can configure alerts for narrative velocity, threat escalation, high-reach authors, and chosen Smart Category conditions.peakmetrics.com · 11 Oct 2026
Deliverables: The company lists live dashboards, crisis alerts, executive briefings, and API feeds as available intelligence formats.peakmetrics.com · 11 Oct 2026
Data integration: The company says customers can use its first-party data pipeline or the Custom Channels API to bring their own sources.peakmetrics.com · 11 Oct 2026
Security and compliance: Its Trust Center lists SOC 2 Type 2, SOC 2 Type 1, ISO/IEC 42001:2023, ISO/IEC 27001:2022, GDPR, and CCPA, and says security documentation is available by request.trust.peakmetrics.com · 11 Oct 2026
Security details: The Trust Center says it has a dedicated incident-response team, a dedicated risk-management team, a business-continuity plan, and a change-management process.trust.peakmetrics.com · 11 Oct 2026
AI oversight: PeakMetrics says its AI systems use human oversight, bias assessments, and validation processes, and are intended to support human decision-making.peakmetrics.com · 11 Oct 2026
Pricing availability: The maker's Terms say service fees are specified in customer Order Forms; the reviewed maker pages did not show public plan prices.peakmetrics.com · 11 Oct 2026
Company history: A PeakMetrics company article says co-founders Nick Loui and Bobby Lincoln launched the platform in 2020.peakmetrics.com · 11 Oct 2026