Tech riderRev. 1 Oct 2026
Plum Fuse
- 1Runs onAPI, Web
- 2CostsNot stated by the maker
- 3Visual flow builderYes
- 4Self-service data lookupYes
- 5Speech recognitionYes
- 6API accessYes
- 7Deploymentcloud
6 lines stated Written from the maker's own pages: plumvoice.com
Overview
Plum Fuse is ranked #16 of 22 in IVR software on Specifiction. It runs on API, Web.
Plum Fuse plans and pricing
All plansPlum Fuse Not published plumvoice.com · 1 Oct 2026
Compared on IVR software
- Visual flow builder
- Yesplumvoice.com
- Self-service data lookup
- Yesplumvoice.com
- Speech recognition
- Yesplumvoice.com
- API access
- Yesplumvoice.com
- Deployment
- cloudplumvoice.com
Facts
- Product type
- Plum Fuse is a visual, low-code flow builder for production-grade IVR applications.plumvoice.com · 1 Oct 2026
- Target users
- The product is built for CX leaders and non-technical teams without VXML expertise.plumvoice.com · 1 Oct 2026
- VoiceXML output
- Fuse provides full VoiceXML 2.1 output.plumvoice.com · 1 Oct 2026
- Templates
- Fuse includes more than 37 production-ready templates.plumvoice.com · 1 Oct 2026
- Conversational AI
- Fuse includes NLU-powered conversational AI.plumvoice.com · 1 Oct 2026
- Payment security
- Fuse supports PCI-compliant payment capture using DTMF masking so agents and call recordings do not receive card digits.plumvoice.com · 1 Oct 2026
- API integration
- Fuse connects CRM, billing, scheduling and internal systems in real time through API integration.plumvoice.com · 1 Oct 2026
- Third-party integrations
- Fuse supports Google Dialogflow, Amazon DynamoDB and Amazon S3 integrations, with S3 used for call recordings only.docs.plumvoice.com · 1 Oct 2026
- Fuse API
- The Fuse API supports outbound call queuing, bulk queue calls, call status, cancellation and call-log retrieval.docs.plumvoice.com · 1 Oct 2026
- SMS requirement
- The SMS module requires a Plum DEV account with an SMS-enabled, non-PCI phone number.docs.plumvoice.com · 1 Oct 2026
- Recording retention
- Fuse stores recorded audio temporarily in memory and deletes it when the call ends; it has no recorded-audio storage.docs.plumvoice.com · 1 Oct 2026
- Log retention
- Session log data remains for one year on a rolling basis, while detailed call logs are available for five days.docs.plumvoice.com · 1 Oct 2026
- Security certifications
- Plum Voice states that it holds PCI DSS Level 1, SOC 2 Type II, Cyber Essentials and ISO 27001 certifications.plumvoice.com · 1 Oct 2026
- Infrastructure
- Plum Voice states that it operates Tier 1 telecom infrastructure with a 99.9% uptime SLA.plumvoice.com · 1 Oct 2026
- Company history
- Plum Voice says it has been building enterprise voice automation since 2002.plumvoice.com · 1 Oct 2026
Company
- Founded
- 2002plumvoice.com · 28 Sept 2026
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Where it ranks on Specifiction
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Sources
- plumvoice.com· checked 1 Oct 2026
- docs.plumvoice.com/fuse/integration· checked 1 Oct 2026
- docs.plumvoice.com/fuse/apis· checked 1 Oct 2026
- docs.plumvoice.com/fuse/data/sms· checked 1 Oct 2026
- docs.plumvoice.com/fuse/input/record· checked 1 Oct 2026
- docs.plumvoice.com/fuse/logs· checked 1 Oct 2026