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SPECIFICTION
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RunSignup

runsignup.com

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Spec score 8.7 #6 of 27 in Nonprofit Event Management Software

What it is

RunSignup provides registration and event-management tools for endurance events, covering race marketing, fundraising, and race-day work. Participants can sign up through mobile-friendly registration, while organizers manage participants through administrator and self-service options. Each race receives a customizable website and email marketing with unlimited contacts and sends at no charge. Events can collect donations during registration or checkout and create individual or team fundraiser pages. The RaceDay CheckIn App supports event check-in. An open API and Zapier integration connect with other applications, including Salesforce, DonorPerfect, and Mailchimp through Zapier. Event reports can be exported to CSV, Google Sheets, Excel, PDF, Mailchimp, Dropbox, Hy-Tek, Webscorer.com, and Build Bib Labels. RunSignup says its payment platform is PCI Level 1 compliant and that participant data is not sold or shared beyond the event owner or director. Free events have no processing fee for a $0 cart. Paid-event fees are set per cart: 6% plus $1 up to $249.99, 5% plus $1 from $250 to $999.99, and 4% plus $1 at $1,000 or more. Fees may be paid by participants, absorbed by the event, or split evenly. There are no subscriptions, monthly fees, or long-term contracts.

Spec sheet

What it does
RunSignup is a cloud platform for endurance-event registration, fundraising, marketing, websites, participant management and race-day operations.Read 15 Oct 2026 · runsignup.com
Purpose
RunSignup provides registration and event-management technology for endurance events, including race marketing, fundraising, and race-day tools.Read 2 Oct 2026 · runsignup.com
Intended users
RunSignup describes its platform as serving race directors and endurance events, and says it also offers tools for running clubs and timers.Read 2 Oct 2026 · info.runsignup.com
Integrations
The marketplace lists Zapier, Google Analytics 4, Salesforce, DonorPerfect, Mailchimp, Dropbox, Twilio, RaceJoy, Active Network, MapMyRun and numerous timing systems.Read 15 Oct 2026 · info.runsignup.com
Security
RunSignup says its payment platform is PCI Level 1 compliant.Read 2 Oct 2026 · runsignup.com
Privacy
RunSignup says it does not sell or share participant data with anyone other than the event owner or director.Read 2 Oct 2026 · runsignup.com
Support
The company says it provides free support through a 100% US-based team.Read 2 Oct 2026 · info.runsignup.com
Headquarters
Moorestown, New Jersey, United StatesRead 28 Sep 2026 · runsignup.com
Founded
LinkedIn and the company history identify 2010 as the founding year, with Bob Bickel as founder.Read 15 Oct 2026 · linkedin.com
API authentication
Developers can use partner keys, OAuth-based user access or a deprecated password-based login method.Read 15 Oct 2026 · help.runsignup.com
API license
RunSignup says its API, headers, documentation and examples are freely usable under the Apache license, while platform content and services remain proprietary.Read 15 Oct 2026 · runsignup.com
API terms
API access requires registration and acceptance of an API developer contract; calls must use HTTPS and the company reserves the right to add future API fees.Read 15 Oct 2026 · runsignup.com
Company ownership
RunSignup describes itself as employee-owned, while LinkedIn lists the company as privately held.Read 15 Oct 2026 · info.runsignup.com
Company scale
LinkedIn lists 51–200 employees and 67 visible employees, with headquarters at 300 Mill Street, Suite 200, Moorestown, New Jersey.Read 15 Oct 2026 · linkedin.com
Core registration
The platform provides mobile-friendly registration, participant self-service, access sharing and reporting.Read 15 Oct 2026 · runsignup.com
Data export
Event reports can export to CSV, Google Sheets, Excel, PDF, Mailchimp, Dropbox, Hy-Tek, Webscorer.com, and Build Bib Labels.Read 2 Oct 2026 · info.runsignup.com
Data handling
The security document says participant data is not sold or shared outside the event owner or director, and payment-card data is stored by a PCI Level 1 vendor.Read 15 Oct 2026 · runsignup.com
Developer examples
The getting-started documentation links PHP examples in the RunSignup-Team OpenSource GitHub repository.Read 15 Oct 2026 · runsignup.com
Documentation and support
The help center provides searchable how-to articles, webinars, videos and topic folders covering registration, fundraising, check-in, integrations and API use.Read 15 Oct 2026 · help.runsignup.com
Email marketing
RunSignup includes free email marketing with unlimited contacts, unlimited sends and personalization elements.Read 15 Oct 2026 · runsignup.com
Fundraising
The service supports donations, individual and team peer-to-peer fundraisers, goals, leaderboards, badges and fundraiser reports.Read 15 Oct 2026 · runsignup.com
Limit: G2 navigation and banking
A G2 reviewer says the many menus make options difficult to find and reports being unable to sync a bank account for direct deposit.Read 15 Oct 2026 · g2.com
Limit: PissedConsumer complaints
The page summarizes complaints about billing or refund delays, difficulty reaching live support and occasional missing race items.Read 15 Oct 2026 · runsignup.pissedconsumer.com
Limit: Race Directors HQ verification
A reviewer reports that bank-account verification remained pending into the next day and support quoted a 48-hour process.Read 15 Oct 2026 · racedirectorshq.com
Limit: RaceJoy app
Google Play reviewers report installation, access and support problems, and the app may collect or share location and personal information.Read 15 Oct 2026 · play.google.com
Limit: TrustRadius refund cost
A TrustRadius reviewer says the refund mechanism should be less expensive.Read 15 Oct 2026 · trustradius.com
Limits and fees
The company says there are no subscriptions, monthly fees, or long-term contracts; paid-event processing fees are calculated per cart, not per registration.Read 2 Oct 2026 · info.runsignup.com
Payment options
Organizers can pass processing fees to registrants, absorb them, or split them evenly.Read 15 Oct 2026 · info.runsignup.com
Praise: G2 feature breadth
G2 reviewers praise the ability to handle reports, email, contact imports and VIP registration links in one system.Read 15 Oct 2026 · g2.com
Praise: GetApp capabilities
GetApp describes centralized registration, waivers, fundraising, email marketing, results, certificates, reports and Google Analytics integration.Read 15 Oct 2026 · getapp.com
Processing model
There are no subscriptions or monthly fees; processing is charged per cart, and free events have no processing charge.Read 15 Oct 2026 · info.runsignup.com
Public API
The API supports results posting and retrieval, participant data and affiliate feeds, with a documented limit of two concurrent calls.Read 15 Oct 2026 · runsignup.com
Race marketing
Marketing tools include referral rewards, pricing incentives and RaceInsights tracking of clicks, registrations and donations.Read 15 Oct 2026 · runsignup.com
Race websites
Every race receives a free customizable event website, with support for custom domains and subdomains.Read 15 Oct 2026 · runsignup.com
Race-day app
RunSignup includes a RaceDay CheckIn App for event check-in.Read 2 Oct 2026 · runsignup.com
Race-day tools
RaceDay products cover check-in, scoring, participant tracking, GPS experiences through RaceJoy and free race-photo sharing.Read 15 Oct 2026 · runsignup.com
RaceDay CheckIn requirements
The iOS app requires iOS 15.6 or later and supports iPhone, iPad, iPod touch, Apple-silicon Mac and Apple Vision.Read 15 Oct 2026 · apps.apple.com
Rating on G2
4.7 out of 5 from 3 reviews.Read 15 Oct 2026 · g2.com
Rating on GetApp
4.2 out of 5 from 6 reviews.Read 15 Oct 2026 · getapp.com
Rating on PissedConsumer
2.9 out of 5 from 5 reviews.Read 15 Oct 2026 · runsignup.pissedconsumer.com
Rating on Race Directors HQ
4.7 out of 5 from 31 reviews.Read 15 Oct 2026 · racedirectorshq.com
Rating on RaceDay CheckIn Apple App Store
4.7 out of 5 from 25 ratings.Read 15 Oct 2026 · apps.apple.com
Rating on RaceDay Mobile Apple App Store
3.4 out of 5 from 10 ratings.Read 15 Oct 2026 · apps.apple.com
Rating on RaceJoy Google Play
3.2 out of 5 from about 1,030 reviews.Read 15 Oct 2026 · play.google.com
Rating on TrustRadius
7 out of 10 from 4 reviews and ratings.Read 15 Oct 2026 · trustradius.com
Registration
Its registration tools support mobile-friendly sign-up and flexible participant management with both administrator and self-service options.Read 2 Oct 2026 · runsignup.com
Scale claim
RunSignup reports more than 30,000 events, 10 million annual registrants and $3 billion raised.Read 15 Oct 2026 · runsignup.com
Security controls
RunSignup states that it is PCI Level 1 compliant and uses TLS/SSL, firewalls, bcrypt password storage, prepared statements, encryption-key controls, vulnerability scanning and monthly patching.Read 15 Oct 2026 · runsignup.com
System requirements
The service is browser-based and the company says participants can access it from computers, iPads and Apple or Android smartphones.Read 15 Oct 2026 · runsignup.com
Websites and email
Every race gets a free customizable website and free email marketing with unlimited contacts and sends.Read 2 Oct 2026 · runsignup.com
Zapier integration
The public Zapier app has triggers for new registrations, add-ons, donations and removed registrations, but currently has no built-in actions or searches.Read 15 Oct 2026 · help.runsignup.com

Plans and prices

Free event Free per event No processing fee when cart total is $0 · no subscription or monthly fee Read 15 Oct 2026 · info.runsignup.com
RaceDay Suite $199 a year per year Timer technology suite · RaceDay Scoring, CheckIn, RaceJoy, Photos and Mobile tools Read 15 Oct 2026 · info.runsignup.com
Donation processing fee Price not published Flat 4% of donations to nonprofit payment accounts Donation transactions Read 2 Oct 2026 · info.runsignup.com
Registration processing fee Price not published Per cart: $0.01–$249.99: 6% + $1; $250–$999.99: 5% + $1; $1,000+: 4% + $1 Cart total determines fee; fees can be paid by participants, absorbed by the event, or split 50/50 Read 2 Oct 2026 · info.runsignup.com
Standard processing ($0.01–$249.99 cart) Price not published per cart 6% + $1 · platform and card fees included · participant, organizer, or 50/50 payment Read 15 Oct 2026 · info.runsignup.com
Standard processing ($1,000+ cart) Price not published per cart 4% + $1 · platform and card fees included · participant, organizer, or 50/50 payment Read 15 Oct 2026 · info.runsignup.com
Standard processing ($250–$999.99 cart) Price not published per cart 5% + $1 · platform and card fees included · participant, organizer, or 50/50 payment Read 15 Oct 2026 · info.runsignup.com

Every RunSignup plan and price →

Strong points and limits

Strong points

  • Free customizable website for every race.
  • Free email marketing with unlimited contacts and sends.
  • RaceDay CheckIn App supports event check-in.
  • Reports export to multiple formats and services.
  • Paid-event fees are calculated per cart.

Limits

  • Paid-event processing fees apply based on cart total.
  • Donation transactions have a flat 4% processing fee.
  • No free trial is listed.

Who it suits

RunSignup suits race directors and endurance events that need registration, fundraising, and race-day tools. It also describes services for running clubs and timers.

Verdict

RunSignup combines registration, promotion, fundraising, and check-in in one event-management offering. Free events have no processing fee for a $0 cart, while paid-event charges vary with cart totals.

Where Specifiction places it

Alternatives to RunSignupAll alternatives →