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SPECIFICTION
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Salesforce Manufacturing Cloud

salesforce.com

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Spec score 8.6 #13 of 32 in Manufacturing CRM Software

What it is

Salesforce Manufacturing Cloud brings sales, service, and channel operations together for manufacturers managing customer accounts and partner collaboration. Sales features cover agreements, forecasting, program-based business, visits, and account manager targets. Service tools include manufacturing and asset service consoles, warranty lifecycle management, and pre-work estimation. The platform can connect customer, product, and asset data from ERP, PLM, IoT, and partner systems in one governed place, and documented integrations synchronize customer and product data with SAP. Embedded insights and predictive recommendations support review of revenue performance, service precision, and pricing opportunities. It is cloud-based and available on web, iOS, Android, and API, with the Salesforce Mobile App and full offline mobile functionality listed. Sales Enterprise and Service Enterprise each cost $275/user/mo (annual); Sales and Service Unlimited costs $475/user/mo (annual), and Agentforce 1 editions cost $700/user/mo (annual). A free 30-day trial requires no credit card or installation. Enterprise editions have monthly call limits, and subscription terms can vary.

Spec sheet

What it does
Manufacturing Cloud manages manufacturers’ book of business and customer-service lifecycle while improving collaboration among sales, operations and partners.Read 21 Oct 2026 · help.salesforce.com
Purpose
Manufacturing Cloud unifies sales, service, and channel operations for customer-centric manufacturing operations.Read 29 Sep 2026 · salesforce.com
Intended users
Salesforce describes the product as designed for manufacturers seeking to manage their book of business, service experience, and channel partner collaboration.Read 29 Sep 2026 · salesforce.com
Trial
Salesforce offers a free 30-day Manufacturing Cloud trial with no credit card or installation required.Read 29 Sep 2026 · salesforce.com
Integrations
Salesforce documents ERP and Order Management integration through APIs, MuleSoft Accelerator for Manufacturing or other middleware.Read 21 Oct 2026 · help.salesforce.com
Support
Salesforce says its Success Plans offer resources, guidance, and technical support at three levels.Read 29 Sep 2026 · salesforce.com
Headquarters
San Francisco, California, United StatesRead 23 Sep 2026 · salesforce.com
Advanced forecasting
Advanced Account Forecasting combines predicted volumes and revenue from new and run-rate business into configurable forecasts.Read 21 Oct 2026 · salesforce.com
Analytics
Embedded insights, predictive recommendations, and value chain visibility help users assess revenue performance, service precision, and pricing opportunities.Read 29 Sep 2026 · salesforce.com
API documentation
Salesforce provides developer guides and Trailhead modules covering REST, SOAP, Bulk, Pub/Sub, Metadata, Tooling and GraphQL APIs.Read 21 Oct 2026 · trailhead.salesforce.com
App-store limit
Apple reviewers report network-loading errors, crashes, slow pages, missing landscape support and repeated reinstall requirements.Read 21 Oct 2026 · apps.apple.com
App-store praise
Apple reviewers praise access to customer data and desktop-like functionality while traveling or away from a computer.Read 21 Oct 2026 · apps.apple.com
Asset and depot service
The product includes asset-centric service, depot repair and inventory visibility across return and repair work orders.Read 21 Oct 2026 · salesforce.com
Bulk API
Bulk API 2.0 asynchronously inserts, updates, upserts, queries or deletes large datasets using CSV jobs.Read 21 Oct 2026 · developer.salesforce.com
Cloud deployment
Independent software directories describe Manufacturing Cloud as cloud-based or SaaS, with no self-hosted deployment option listed.Read 21 Oct 2026 · getapp.com
Company legal name
Crunchbase identifies the legal name as Salesforce, Inc., founded March 8, 1999.Read 21 Oct 2026 · crunchbase.com
Company ownership
Salesforce is a public company traded on the New York Stock Exchange under ticker CRM.Read 21 Oct 2026 · crunchbase.com
Company size and headquarters
LinkedIn lists Salesforce as a public software company headquartered in San Francisco with 10,001-plus employees.Read 21 Oct 2026 · linkedin.com
Edition limit
The Sales Enterprise and Service Enterprise editions include 100,000 OmniStudio calls per month and 10,000 Business Rules Engine calls per month.Read 29 Sep 2026 · salesforce.com
Integration
Salesforce documents Manufacturing Cloud integrations that synchronize customer and product data between Salesforce and SAP.Read 29 Sep 2026 · developer.salesforce.com
Limit: complexity and learning curve
G2 reviewers repeatedly cite complex configuration, a steep learning curve and the need for administrator or developer support.Read 21 Oct 2026 · g2.com
Limit: cost
G2 reviewers frequently describe licensing, add-ons, storage and integrations as expensive, especially for smaller organizations.Read 21 Oct 2026 · g2.com
Limit: performance and outages
G2 reviews mention slow dashboards or reports, occasional downtime and workflow disruption with large datasets.Read 21 Oct 2026 · g2.com
Mobile limitation
Touch-enabled laptops such as Microsoft Surface devices cannot run the mobile app and are redirected to the full web experience.Read 21 Oct 2026 · help.salesforce.com
Mobile use
The pricing comparison lists the Salesforce Mobile App and full offline mobile functionality among its features.Read 29 Sep 2026 · salesforce.com
MuleSoft extensibility
MuleSoft Direct manufacturing integration apps can be deployed to Anypoint and extended in Anypoint Studio; deployments create named credentials.Read 21 Oct 2026 · developer.salesforce.com
Partner portals
Experience Cloud for Manufacturing supports partner and customer portals for agreements, forecasts, inventory, assets, warranties, claims, cases and orders.Read 21 Oct 2026 · help.salesforce.com
Platform architecture
It extends Sales Cloud and Service Cloud on Customer 360 and is not delivered as a managed package.Read 21 Oct 2026 · help.salesforce.com
Praise: integration and customization
G2 reviewers repeatedly praise Salesforce for broad integrations, flexible customization, centralized customer data, automation and reporting.Read 21 Oct 2026 · g2.com
Pricing terms
The listed editions require an annual contract, and Salesforce says subscription terms can vary.Read 29 Sep 2026 · salesforce.com
Product catalog
Product Catalog Management provides product hierarchies, attributes, bundles and rules for configuring sales-agreement offerings.Read 21 Oct 2026 · salesforce.com
Program-based business
Program-Based Business supports manufacturing-program planning, customer collaboration and derived component-demand forecasts.Read 21 Oct 2026 · salesforce.com
Public APIs
Salesforce exposes REST, SOAP, GraphQL, Tooling, Metadata, Bulk API 2.0, Pub/Sub and other APIs for supported editions.Read 21 Oct 2026 · help.salesforce.com
Rating on Apple App Store
4.8 out of 5 from 354K ratings for the Salesforce mobile app.Read 21 Oct 2026 · apps.apple.com
Rating on Chrome Web Store
4.2 out of 5 from 1.7K ratings for the Salesforce Sales Cloud Everywhere extension.Read 21 Oct 2026 · chromewebstore.google.com
Rating on G2
4.4 out of 5 from 23,331 reviews for Salesforce Sales Cloud, the Salesforce listing under which Manufacturing Cloud capabilities are commonly evaluated.Read 21 Oct 2026 · g2.com
Rating on GetApp
0 out of 5 from 0 reviews for Salesforce Manufacturing Cloud.Read 21 Oct 2026 · getapp.com
Rating on Google Play
3.5 out of 5 from 60.2K reviews for the Salesforce Android app.Read 21 Oct 2026 · play.google.com
Rating on Software Advice
No rating from 0 reviews for Salesforce Manufacturing Cloud.Read 21 Oct 2026 · softwareadvice.com
Related products
Salesforce presents MuleSoft Anypoint Platform, Slack, and Manufacturing Intelligence as related products for manufacturing service solutions.Read 29 Sep 2026 · salesforce.com
Release news
Spring ’26 release notes state that Manufacturing Cloud is now called Agentforce Manufacturing and add AI capabilities for sales, service estimation and proactive maintenance.Read 21 Oct 2026 · help.salesforce.com
Sales agreements
Sales agreements track long-term planned and actual quantities, revenue, pricing, negotiations and partner compliance.Read 21 Oct 2026 · help.salesforce.com
Sales operations
Its sales capabilities include sales agreement management, advanced forecasting, program-based business, visit management, and account manager targets.Read 29 Sep 2026 · salesforce.com
Security and compliance
Salesforce's trust and compliance documentation includes service architecture, security and privacy audits and certifications, and applicable administrative, technical, and physical controls.Read 29 Sep 2026 · salesforce.com
Security documentation
Salesforce provides customer-accessible SOC, ISO 27001, disaster-recovery and data-security compliance documents through its Security and Compliance Site.Read 21 Oct 2026 · help.salesforce.com
Service operations
The product includes manufacturing service and asset service consoles, warranty lifecycle management, and pre-work estimation.Read 29 Sep 2026 · salesforce.com
System requirements
The mobile app requires Android 12 or later with Android WebView 90 or later, or iOS 18 or later.Read 21 Oct 2026 · help.salesforce.com
Value chain visibility
Salesforce says Manufacturing Cloud can connect customer, product, and asset data from ERP, PLM, IoT, and partners in one governed place.Read 29 Sep 2026 · salesforce.com
Visit management
Visit Management lets field representatives plan partner or customer visits, execute action plans in a mobile app and record metrics and notes.Read 21 Oct 2026 · salesforce.com
Warranty management
Warranty Management defines duration, usage and covered-part rules and supports configurable claim approvals, portal or API submissions and entitlement-priced work orders.Read 21 Oct 2026 · salesforce.com

Plans and prices

Manufacturing Cloud Sales Core $275 a month Billed annually Manufacturing data models · Flex credits · Slack Business+ · Tableau Next · Premier Success Plan Read 21 Oct 2026 · salesforce.com
Manufacturing Cloud - Sales Enterprise $275 a month Billed annually Per user · Manufacturing apps and features · Advanced platform customization · Sales Cloud Read 29 Sep 2026 · salesforce.com
Manufacturing Cloud Service Core $275 a month Billed annually Manufacturing data models · Flex credits · Slack Business+ · Tableau Next · Premier Success Plan Read 21 Oct 2026 · salesforce.com
Manufacturing Cloud - Service Enterprise $275 a month Billed annually Per user · Manufacturing apps and features · Advanced platform customization · Service Cloud Read 29 Sep 2026 · salesforce.com
Manufacturing Cloud - Sales and Service Unlimited $475 a month Billed annually Per user · Manufacturing apps and features · Unlimited platform customization · Sales Cloud and Service Cloud Read 29 Sep 2026 · salesforce.com
Manufacturing Cloud Sales Max $650 a month Billed annually Agentforce for Industries · Contact Center Digital · Salesforce Maps Advanced · Salesforce Contracts Read 21 Oct 2026 · salesforce.com
Manufacturing Cloud Service Max $650 a month Billed annually Agentforce for Industries · Contact Center Digital · Workforce Management · Quality Management · Customer Signal Intelligence Read 21 Oct 2026 · salesforce.com
Manufacturing Cloud Agentforce 1 for Sales Edition $700 a month Billed annually Per user · Manufacturing Cloud Sales and Service Unlimited · Einstein for Manufacturing Cloud · Data Cloud for Manufacturing · Sales Enablement, Sales Planning, Spiff, and more Read 29 Sep 2026 · salesforce.com
Manufacturing Cloud Agentforce 1 for Service Edition $700 a month Billed annually Per user · Manufacturing Cloud Sales and Service Unlimited · Einstein for Manufacturing Cloud · Data Cloud for Manufacturing · Digital Engagement, Service Cloud Voice, and more Read 29 Sep 2026 · salesforce.com
Manufacturing Cloud Sales & Service Max $700 a month Billed annually Agentforce for Industries · Contact Center Digital · Workforce Management · Quality Management · Salesforce Contracts · Salesforce Maps Advanced Read 21 Oct 2026 · salesforce.com

Every Salesforce Manufacturing Cloud plan and price →

Strong points and limits

Strong points

  • Coordinates sales, service, and channel operations.
  • Connects ERP, PLM, IoT, and partner data.
  • Includes mobile app and offline functionality.
  • Offers a 30-day trial without a credit card.

Limits

  • No free plan is listed.
  • Editions require an annual contract.
  • Enterprise editions have monthly call limits.

Who it suits

It is designed for manufacturers seeking to manage their book of business, service experience, and channel partner collaboration. Its listed capabilities suit organizations coordinating sales and service operations with connected customer, product, and asset data.

Verdict

Manufacturing Cloud covers a broad set of manufacturer sales and service workflows, with data connectivity and offline mobile use listed. Check edition limits and annual terms against your requirements.

Where Specifiction places it

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