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Best SAP SuccessFactors Enterprise Service Management Alternatives in 2026

Updated

20 tools from HR service delivery software ranked against SAP SuccessFactors Enterprise Service Management on the same published basis.

  1. 1
    LBi HR HelpDesk Free plan AndroidiOSself-hostedWeb Free7.5
    SAP SuccessFactors Enterprise Service Management vs LBi HR HelpDesk
  2. 2
    Matrix42 FastViewer Free trial AndroidiOSMacself-hostedWeb €45/mo7.5
    SAP SuccessFactors Enterprise Service Management vs Matrix42 FastViewer
  3. 3
    Sunrise HRCM Free trial AndroidapiiOSWeb 7.3
    SAP SuccessFactors Enterprise Service Management vs Sunrise HRCM
  4. 4
    Hornbill IT Asset Management AndroidapiiOSWebWin 7.0
    SAP SuccessFactors Enterprise Service Management vs Hornbill IT Asset Management
  5. 5
    Infor Learning Management System Free trial apiWeb 7.0
    SAP SuccessFactors Enterprise Service Management vs Infor Learning Management System
  6. 6
    Avature AndroidapiiOSWeb 6.9
    SAP SuccessFactors Enterprise Service Management vs Avature
  7. 7
    ServiceNow HR Service Delivery AndroidapiiOSWeb 6.9
    SAP SuccessFactors Enterprise Service Management vs ServiceNow HR Service Delivery
  8. 8
    Workday Benefits AndroidapiiOSWeb 6.8
    SAP SuccessFactors Enterprise Service Management vs Workday Benefits
  9. 9
    Agentforce Contact Center WebiOSAndroid $50/mo6.7
    SAP SuccessFactors Enterprise Service Management vs Agentforce Contact Center
  10. 10
    Applaud HR Case Management AndroidiOSWeb 6.7
    SAP SuccessFactors Enterprise Service Management vs Applaud HR Case Management
  11. 11
    Ivanti Neurons for Enterprise Service Management AndroidapiiOSWeb 6.7
    SAP SuccessFactors Enterprise Service Management vs Ivanti Neurons for Enterprise Service Management
  12. 12
    Neocase HR Case Management AndroidapiiOSWeb 6.7
    SAP SuccessFactors Enterprise Service Management vs Neocase HR Case Management
  13. 13
    Dayforce Scheduling AndroidapiiOSWeb 6.6
    SAP SuccessFactors Enterprise Service Management vs Dayforce Scheduling
  14. 14
    Leena AI HR Service Delivery AndroidapiiOSWeb 6.6
    SAP SuccessFactors Enterprise Service Management vs Leena AI HR Service Delivery
  15. 15
    NextHRM HR Service Management Free trial Web 6.6
    SAP SuccessFactors Enterprise Service Management vs NextHRM HR Service Management
  16. 16
    Servicely HR Service Delivery apiWeb 6.6
    SAP SuccessFactors Enterprise Service Management vs Servicely HR Service Delivery
  17. 17
    Darwinbox AndroidapiiOSWeb 6.5
    SAP SuccessFactors Enterprise Service Management vs Darwinbox
  18. 18
    Oracle Recruiting WebiOSAndroid $8/mo6.5
    SAP SuccessFactors Enterprise Service Management vs Oracle Recruiting
  19. 19
    Dovetail HR Case Management apiWeb 6.4
    SAP SuccessFactors Enterprise Service Management vs Dovetail HR Case Management
  20. 20
    Debrief Web 6.2
    SAP SuccessFactors Enterprise Service Management vs Debrief

SAP SuccessFactors Enterprise Service Management alternatives compared

#ToolScoreFree planFromRuns on
1LBi HR HelpDesk7.5Free planFreeAndroid, iOS, self-hosted, Web
2Matrix42 FastViewer7.5No€45/moAndroid, iOS, Mac, self-hosted, Web, Windows
3Sunrise HRCM7.3Android, API, iOS, Web
4Hornbill IT Asset Management7.0Android, API, iOS, Web, Windows
5Infor Learning Management System7.0API, Web
6Avature6.9Android, API, iOS, Web
7ServiceNow HR Service Delivery6.9Android, API, iOS, Web
8Workday Benefits6.8Android, API, iOS, Web
9Agentforce Contact Center6.7No$50/moWeb, iOS, Android
10Applaud HR Case Management6.7Android, iOS, Web
11Ivanti Neurons for Enterprise Service Management6.7Android, API, iOS, Web
12Neocase HR Case Management6.7Android, API, iOS, Web
13Dayforce Scheduling6.6Android, API, iOS, Web
14Leena AI HR Service Delivery6.6Android, API, iOS, Web
15NextHRM HR Service Management6.6Web
16Servicely HR Service Delivery6.6API, Web
17Darwinbox6.5Android, API, iOS, Web
18Oracle Recruiting6.5No$8/moWeb, iOS, Android
19Dovetail HR Case Management6.4API, Web
20Debrief6.2Web
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Questions about SAP SuccessFactors Enterprise Service Management alternatives

What is the best alternative to SAP SuccessFactors Enterprise Service Management?

LBi HR HelpDesk, number 1 in HR service delivery software with a score of 7.5 out of 10. The others here: Matrix42 FastViewer, Sunrise HRCM, Hornbill IT Asset Management and 16 more.

What is the best free alternative to SAP SuccessFactors Enterprise Service Management?

LBi HR HelpDesk is the best-ranked alternative with a free plan. 1 of the 20 alternatives here publish a free plan on their own pricing pages.

How are these alternatives ranked?

Ranked on what each maker publishes, the fullest spec sheet first: how deeply the product is documented, the platforms it runs on, a free tier or trial to test it, and its standing.