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SPECIFICTION
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Site24x7 MSP

site24x7.com

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Spec score 7.9 #14 of 29 in Managed Service Provider Software

What it is

Site24x7 MSP is a cloud-based remote monitoring platform for managing multiple customers’ IT infrastructure from one MSP console. Its multi-tenant setup keeps customer accounts separately secured and administered. MSP users can review customer health, see monitor statuses in a NOC View, create customer groups, and build dashboards. Administrators can assign user privileges, manage configuration profiles across customers, and track changes with audit logs. Monitoring covers websites, synthetic checks, servers, public and private cloud, networks, application performance, real user monitoring, AIOps, and MSP monitoring. The edition supports rebranding with a custom name, logo, and URL, and lists MSP integrations including ConnectWise Manage and ServiceDesk Plus MSP. Site24x7 says it uses AES-256 encryption at rest and SSL/TLS in transit, with controls aligned to several ISO standards and GDPR requirements. It is available on Android, iOS, API, Linux, macOS, web, and Windows. There is no free plan, but a 30-day trial is offered. MSP costs $59 a month, billed at $54/month paid annually; MSP Enterprise is $249 a month, billed at $225/month paid annually.

Spec sheet

Purpose
Site24x7 MSP is a cloud-based remote monitoring platform for managing multiple customers' IT infrastructures from a single MSP console.Read 1 Oct 2026 · site24x7.com
Security
Site24x7 describes infrastructure safeguards including physical data-center security, access management, distributed-grid architecture, secure servers, and DDoS protection.Read 1 Oct 2026 · site24x7.com
Compliance
Site24x7 says its controls and PII processing adhere to ISO/IEC 27001, ISO/IEC 27017, ISO/IEC 27018, and GDPR requirements.Read 1 Oct 2026 · site24x7.com
Founded
2006Read 28 Sep 2026 · site24x7.com
Maker
Site24x7 is a service by Zoho Corporation; the company history identifies 1996 as the origin of AdventNet, later renamed Zoho Corp.Read 1 Oct 2026 · site24x7.com
Account controls
MSP administrators can add users with specific privileges, manage configuration profiles across customers, and track changes with audit logs.Read 1 Oct 2026 · site24x7.com
Agent platforms
The server-monitoring agent supports Windows, Linux, FreeBSD, and OS X servers, while the downloads page provides Windows and Linux agents and Windows/Linux on-premise pollers.Read 1 Oct 2026 · site24x7.com
Encryption
Site24x7 states that application-layer AES-256 encryption protects sensitive data at rest and SSL/TLS protects data in transit.Read 1 Oct 2026 · support.site24x7.com
General integrations
The integration catalog includes ServiceNow, PagerDuty, Freshservice, Freshdesk, Slack, Microsoft Teams, Zoho Cliq, Zapier, Azure Log Analytics, and others.Read 1 Oct 2026 · site24x7.com
Mobile and API access
Site24x7 offers iOS and Android apps, and its history page states that Site24x7 APIs launched in 2009.Read 1 Oct 2026 · site24x7.com
Monitoring scope
Site24x7 lists website, synthetic, server, public and private cloud, network, application performance, real user monitoring, AIOps, and MSP monitoring capabilities.Read 1 Oct 2026 · site24x7.com
MSP dashboards
MSP users can view customer health, see all monitor statuses in a NOC View, create customer groups, and build custom dashboards.Read 1 Oct 2026 · site24x7.com
MSP integrations
MSP-specific integrations include ConnectWise Manage, ServiceDesk Plus MSP, and ServiceDesk Plus MSP Cloud.Read 1 Oct 2026 · site24x7.com
Multi-tenancy
The MSP program monitors multiple customers in silos in a multi-tenant setup, with each customer account secured and administered separately.Read 1 Oct 2026 · site24x7.com
White labeling
The MSP edition supports rebranding the monitoring platform and reports with a custom name, logo, and URL.Read 1 Oct 2026 · site24x7.com

Plans and prices

MSP $59 a month $54/month paid annually Manage 9 customers · 3 applications · 5 servers · 15 websites · 1 min polling interval · 8 monitoring locations · 10 network components · 5GB logs · 100K page views · classic support Read 1 Oct 2026 · site24x7.com
MSP Enterprise $249 a month $225/month paid annually Includes all MSP features · anomaly detection · event correlation · infrastructure events · NCM firmware vulnerability · NCM compliance · classic support Read 1 Oct 2026 · site24x7.com

Every Site24x7 MSP plan and price →

Strong points and limits

Strong points

  • Multi-tenant customer accounts are separately secured.
  • Custom branding can include a name, logo, and URL.
  • Dashboards show customer health and monitor status.
  • Administrators can set privileges and track changes.
  • Offers a 30-day trial.

Limits

  • No free plan is listed.
  • MSP plan has limits on customers and monitored resources.
  • Paid annual billing amounts are also listed.

Who it suits

It suits managed service providers that need to monitor several customers from one console while keeping customer accounts separate. Its controls, dashboards, and customer-specific integrations are geared to MSP operations.

Verdict

Site24x7 MSP brings multi-customer monitoring, administration, and branding into one platform. Review the included customer and monitoring quantities against your needs before choosing a plan.

Where Specifiction places it

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