Tech riderRev. 5 Oct 2026

SM2.IO

Ch 166.9of 31 Two-Way SMS Software

1Runs onAndroid, API, iOS, Web
2Costsfree trial · paid from $199/mo
3Two-way messagingYes
4MMS supportYes
5Shared team inboxYes
6Automated sequencesYes
7Scheduled messagesYes
8Inbound keywordsYes

8 lines stated Written from the maker's own pages: sm2.io

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Overview

SM2.IO is ranked #16 of 31 in two-way SMS software on Specifiction. It runs on Android, API, iOS, Web. There is no free plan. A free trial is offered. Paid plans start at $199/mo.

SM2.IO plans and pricing

All plans

Basic $199/mo Monthly; cancel anytime 3 seats · one location included · no phone system sm2.io · 5 Oct 2026

Premium $299/mo Monthly; cancel anytime 5 seats · one location included sm2.io · 5 Oct 2026

Pro $499/mo Monthly; cancel anytime 10 seats · one location included sm2.io · 5 Oct 2026

Compared on two-way SMS software

Free plan: Nosm2.io
Two-way messaging: Yessm2.io
MMS support: Yessm2.io
Shared team inbox: Yessm2.io
Automated sequences: Yessm2.io
Scheduled messages: Yessm2.io
Inbound keywords: Yessm2.io
Included team seats: 3 userssm2.io

Facts

Product: SM2.IO describes itself as an all-in-one messaging and communication platform for small businesses, with customer conversations and related tools in one shared inbox.sm2.io · 5 Oct 2026
Channels: The shared inbox supports SMS and MMS, website chat, phone calls, email, WhatsApp Business, Apple Messages for Business, Facebook Messenger, Instagram, X DMs, and Yelp business messages.sm2.io · 5 Oct 2026
Phone system: The phone system includes VoIP calling, extensions, ring groups, IVR menus, routing, voicemail, and call transfers; customers can use a browser softphone, mobile dialer, or SIP desk phone.sm2.io · 5 Oct 2026
AI call tools: Recorded calls can be transcribed, summarized, and sentiment-scored, with call intelligence included in Pro and available as a Premium add-on.sm2.io · 5 Oct 2026
Automation: Flow Builder provides a visual canvas for building per-contact flows with triggers, messages, waits, conditions, AI steps, and integration actions, and includes a simulator.sm2.io · 5 Oct 2026
Integrations: Listed integrations include Shopify, WooCommerce, BigCommerce, Magento, Wix, TikTok Shop, Etsy, Mailchimp, Constant Contact, Google Business Profile, Yelp, Zapier, Make, and IFTTT.sm2.io · 5 Oct 2026
Developer API: The developer platform offers scoped API tokens, inbound triggers, HMAC-signed outbound webhooks, and read-only REST endpoints for call history, recordings, and analytics.sm2.io · 5 Oct 2026
Security and messaging compliance: The security page describes automatic A2P 10DLC registration, STOP/START opt-out enforcement, quiet-hours handling, and an insert-only TCPA consent audit trail.sm2.io · 5 Oct 2026
Payment fees: The pricing page lists text-to-pay at $9.99/mo plus processor fees of 2.9% + $0.30 per transaction and a platform fee of 0.25% + $0.10 per transaction.sm2.io · 5 Oct 2026
Location limit: An account can have up to 25 locations; the first is included and additional locations have plan-specific monthly prices.sm2.io · 5 Oct 2026
Trial: The free trial uses a real account with real phone numbers and sending, requires no credit card up front, and converts to a monthly subscription when it ends.sm2.io · 5 Oct 2026
Support access: The FAQ says support may access an account through a temporary audited impersonation session tied to a reported troubleshooting issue, without needing the user's password.sm2.io · 5 Oct 2026
Mobile access: The FAQ describes an installable mobile dialer with push alerts and says it can be installed as a full-screen app on iPhone.sm2.io · 5 Oct 2026
Intended customers: SM2.IO says it is built for local and small businesses, including auto shops, salons, dental and medical offices, home services, cafes, and retail.sm2.io · 5 Oct 2026