SM2.IO

Spec sheet

Product

SM2.IO describes itself as an all-in-one messaging and communication platform for small businesses, with customer conversations and related tools in one shared inbox.Read 5 Oct 2026 · sm2.io

Trial

The free trial uses a real account with real phone numbers and sending, requires no credit card up front, and converts to a monthly subscription when it ends.Read 5 Oct 2026 · sm2.io

Integrations

Listed integrations include Shopify, WooCommerce, BigCommerce, Magento, Wix, TikTok Shop, Etsy, Mailchimp, Constant Contact, Google Business Profile, Yelp, Zapier, Make, and IFTTT.Read 5 Oct 2026 · sm2.io

AI call tools

Recorded calls can be transcribed, summarized, and sentiment-scored, with call intelligence included in Pro and available as a Premium add-on.Read 5 Oct 2026 · sm2.io

Automation

Flow Builder provides a visual canvas for building per-contact flows with triggers, messages, waits, conditions, AI steps, and integration actions, and includes a simulator.Read 5 Oct 2026 · sm2.io

Channels

The shared inbox supports SMS and MMS, website chat, phone calls, email, WhatsApp Business, Apple Messages for Business, Facebook Messenger, Instagram, X DMs, and Yelp business messages.Read 5 Oct 2026 · sm2.io

Developer API

The developer platform offers scoped API tokens, inbound triggers, HMAC-signed outbound webhooks, and read-only REST endpoints for call history, recordings, and analytics.Read 5 Oct 2026 · sm2.io

Intended customers

SM2.IO says it is built for local and small businesses, including auto shops, salons, dental and medical offices, home services, cafes, and retail.Read 5 Oct 2026 · sm2.io

Location limit

An account can have up to 25 locations; the first is included and additional locations have plan-specific monthly prices.Read 5 Oct 2026 · sm2.io

Mobile access

The FAQ describes an installable mobile dialer with push alerts and says it can be installed as a full-screen app on iPhone.Read 5 Oct 2026 · sm2.io

Payment fees

The pricing page lists text-to-pay at $9.99/mo plus processor fees of 2.9% + $0.30 per transaction and a platform fee of 0.25% + $0.10 per transaction.Read 5 Oct 2026 · sm2.io

Phone system

The phone system includes VoIP calling, extensions, ring groups, IVR menus, routing, voicemail, and call transfers; customers can use a browser softphone, mobile dialer, or SIP desk phone.Read 5 Oct 2026 · sm2.io

Security and messaging compliance

The security page describes automatic A2P 10DLC registration, STOP/START opt-out enforcement, quiet-hours handling, and an insert-only TCPA consent audit trail.Read 5 Oct 2026 · sm2.io

Support access

The FAQ says support may access an account through a temporary audited impersonation session tied to a reported troubleshooting issue, without needing the user's password.Read 5 Oct 2026 · sm2.io

Plans and prices

Every SM2.IO plan and price →

Where Specifiction places it

• Business Texting Software#10 of 278.0
• Two-Way SMS Software#13 of 308.0