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Symplast

symplast.com

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Spec score 8.1 #3 of 22 in Medical Practice Management

What it is

Symplast is a cloud-based EHR and practice management platform built for medical aesthetics, including plastic surgery practices and med spas. Its clinical tools include customizable templates, voice-to-text, AI Scribe, ambient listening, e-prescribing and virtual consultations. A branded patient app supports secure messaging, push notifications, consent forms, photo sharing, virtual visits and invoice payments. CRM and Practice Growth Services cover lead capture, automated follow-up, conversion workflows, campaigns and reporting support. Symplast Payments supports card processing, remote payment links, recurring plans, CareCredit integration and patient app payments. The company says it can migrate data from other practice systems and provides milestone-based, role-aligned implementation training, with ongoing training included. It describes its patient app and media management as HIPAA-secure or HIPAA-compliant, and says each plan includes access to real-person support within 60 seconds. The platform is available on Android, iOS, macOS, web and Windows. Pricing is on request. The standard agreement is one year with monthly payments and a one-time setup fee for implementation and migration.

Spec sheet

What it does
Symplast is a cloud EHR and practice-management system built for plastic-surgery and aesthetic practices, combining clinical, operational, payment, CRM and patient-engagement workflows.Read 15 Oct 2026 · symplast.com
Product
Symplast is a cloud-based EHR and practice management platform built for aesthetic medicine practices.Read 30 Sep 2026 · symplast.com
Audience
The company says Symplast is built exclusively for medical aesthetics, including plastic surgery practices and med spas.Read 30 Sep 2026 · symplast.com
API
A public Swagger page exposes an Audit Services API with audit-entry and tenant-management endpoints.Read 15 Oct 2026 · auditapi.symplast.com
Integrations
The public integrations page currently lists ImageAssist, which synchronizes standardized clinical photographs into patient charts.Read 15 Oct 2026 · symplast.com
Security
Symplast markets HIPAA-secure communications, media and AI running inside its HIPAA-compliant infrastructure.Read 15 Oct 2026 · symplast.com
Support
Symplast states that every plan includes access to real-person support within 60 seconds.Read 30 Sep 2026 · symplast.com
Headquarters
Symplast lists its address as 6750 N. Andrews Ave., Suite 200, Fort Lauderdale, Florida 33309.Read 30 Sep 2026 · symplast.com
Founded
A Symplast company article says it was founded by plastic surgeons in 2013.Read 30 Sep 2026 · symplast.com
AI
Symplast AI includes ambient listening, SOAP-note generation, an inquiry chatbot, patient summaries, daily huddles and call summaries.Read 15 Oct 2026 · symplast.com
Availability
The maker’s product release hub lists iOS, macOS, web, web portal and Windows platforms.Read 30 Sep 2026 · releases.symplast.com
CareCredit
Symplast announced a native CareCredit integration for patient financing workflows, including prequalification and payments.Read 30 Sep 2026 · releases.symplast.com
Clinical features
The EHR includes customizable templates, voice-to-text, AI Scribe, ambient listening, e-prescribing and virtual consultations.Read 30 Sep 2026 · symplast.com
Company founded
Symplast was founded in 2013 by plastic surgeon Shashi Kusuma.Read 15 Oct 2026 · linkedin.com
Company headquarters
LinkedIn lists Fort Lauderdale, Florida as headquarters.Read 15 Oct 2026 · linkedin.com
Company legal name
Crunchbase lists the legal entity as Symplast, Inc.Read 15 Oct 2026 · crunchbase.com
Company size
LinkedIn lists Symplast as having 51–200 employees.Read 15 Oct 2026 · linkedin.com
Contract
The standard agreement is one year with monthly payments and a one-time setup fee covering implementation and migration.Read 15 Oct 2026 · symplast.com
CRM
Symplast CRM handles lead capture, follow-up, segmentation, campaigns and patient re-engagement.Read 15 Oct 2026 · symplast.com
CRM and growth
Its CRM and Practice Growth Services offer lead capture, automated follow-up, conversion workflows, campaigns and reporting support.Read 30 Sep 2026 · symplast.com
Documentation
Public technical documentation is limited to the Swagger audit API; the main product documentation is delivered through onboarding, training and support.Read 15 Oct 2026 · auditapi.symplast.com
EHR
The EHR provides customizable templates, voice-to-text, AI Scribe, coding, digital histories, e-prescribing and virtual consultations.Read 15 Oct 2026 · symplast.com
Extensibility limits
The published agreement describes APIs for registered external systems and limits support to verifying those interfaces.Read 15 Oct 2026 · symplast.com
Hardware requirements
Supported setups include iPhone, iPad, standard Apple computers and combinations of iPads with Windows PCs.Read 15 Oct 2026 · symplast.com
Hosting
Symplast describes itself as fully cloud-based and accessible from supported devices without a VPN.Read 15 Oct 2026 · symplast.com
Integration coverage
Symplast says it works with loyalty, imaging, marketing, e-prescribing, claims, laboratory and financing partners, with details reviewed during demos.Read 15 Oct 2026 · symplast.com
Licence
Symplast is presented as proprietary hosted software; no open-source licence is published on the product or API pages.Read 15 Oct 2026 · symplast.com
Limit: data export
Some departing customers report painful or delayed retrieval of their medical records for export.Read 15 Oct 2026 · softwareadvice.com
Limit: desktop depth
An independent review says the mobile experience is strong but the traditional desktop back office is lighter than legacy enterprise systems.Read 15 Oct 2026 · medspavendorhub.com
Limit: pricing transparency
Independent reviewers say pricing is quote-based, relatively expensive and not transparently published.Read 15 Oct 2026 · medspavendorhub.com
Limit: stability
Reviewers report crashes, bugs and workflow disruption after frequent software updates.Read 15 Oct 2026 · medspavendorhub.com
Limit: support responsiveness
Several reviewers describe difficulty reaching support or obtaining timely help.Read 15 Oct 2026 · softwareadvice.com
Media management
Media features include before-and-after photo organization, annotation, chronological visits, shareable sets and secure cloud storage.Read 15 Oct 2026 · symplast.com
Migration
Implementation can import appointments, images, documents, demographics, EHR notes and some financial data from SQL, JPG, PNG, PDF, CSV and Excel files.Read 15 Oct 2026 · symplast.com
Migration and training
Symplast says it migrates data from other practice systems and provides milestone-based, role-aligned implementation training with ongoing training included.Read 30 Sep 2026 · symplast.com
Ownership and funding
Crunchbase classifies Symplast as private-equity backed and lists Level Equity Management as an investor, while funding amounts are obscured.Read 15 Oct 2026 · crunchbase.com
Patient app
The patient app provides secure two-way messaging, reminders, intake forms, media sharing and invoice payments.Read 15 Oct 2026 · apps.apple.com
Payments
The platform supports card payments, financing, deposits and recurring billing inside the system.Read 15 Oct 2026 · symplast.com
Practice management
Practice-management tools cover scheduling, digital intake, reminders, analytics, inventory and daily operations.Read 15 Oct 2026 · symplast.com
Praise: mobility and media
Independent reviewers praise mobile access, before-and-after photography, media management and patient communication.Read 15 Oct 2026 · medspavendorhub.com
Praise: support
Some G2 and GetApp reviewers praise Symplast's customer support and live assistance.Read 15 Oct 2026 · g2.com
Praise: usability
Reviewers repeatedly describe the interface as clean, intuitive and easy to learn, especially for scheduling and mobile use.Read 15 Oct 2026 · getapp.com
Rating on Apple App Store
3.6 out of 5 from 73 ratingsRead 15 Oct 2026 · apps.apple.com
Rating on Capterra
4.0 out of 5 from 25 reviewsRead 15 Oct 2026 · capterra.com
Rating on G2
4.0 out of 5 from 2 reviewsRead 15 Oct 2026 · g2.com
Rating on GetApp
4.0 out of 5 from 25 reviewsRead 15 Oct 2026 · getapp.com
Rating on Google Play
2.8 out of 5 from 10 reviewsRead 15 Oct 2026 · play.google.com
Rating on Software Advice
4.0 out of 5 from 25 reviewsRead 15 Oct 2026 · softwareadvice.com
Release update
On October 1, 2026, Symplast announced drag-and-drop calendar editing for rescheduling and appointment-length changes.Read 15 Oct 2026 · releases.symplast.com
Support and training
Ongoing support and role-based implementation training are included according to Symplast's switching FAQ.Read 15 Oct 2026 · symplast.com

Plans and prices

Basic $300 a month subscription; starting price cloud EMR and practice management · mobile application · patient records · appointments · point of sale Read 15 Oct 2026 · getapp.com
Growth Priced on request quote everything in Launch · dedicated execution team · strategy · automation · ongoing optimization Read 15 Oct 2026 · symplast.com
Launch Priced on request quote complete platform · concierge support · CRM · EHR · scheduling · communication · billing · mobile access Read 15 Oct 2026 · symplast.com
Velocity Priced on request invite-only partnership full Symplast platform · dedicated strategist · customer success manager · operations team · in-practice training · 10%+ revenue-growth guarantee Read 15 Oct 2026 · symplast.com

Every Symplast plan and price →

Strong points and limits

Strong points

  • Includes customizable clinical templates and AI Scribe.
  • Patient app supports messaging, forms and invoice payments.
  • Payments include recurring plans and CareCredit integration.
  • Data migration and ongoing training are included.
  • Plans include real-person support within 60 seconds.

Limits

  • Pricing is on request.
  • Standard agreement runs for one year.
  • A one-time setup fee applies.

Who it suits

Symplast suits plastic surgery practices and med spas seeking clinical records, practice management and patient-facing tools in a medical aesthetics system. Its CRM and growth services may also suit practices focused on lead follow-up and campaigns.

Symplast in depth

Read the full write-up

Symplast is an EHR and practice-management platform for medical aesthetics. It is best suited to plastic surgery practices and med spas looking to connect clinical work with patient communication, payments and growth operations. Its broad scope is appealing, but custom pricing and a one-year standard term make it a consequential commitment.

Overview

Symplast combines client records, treatment plans, digital forms and inventory tracking with billing, scheduling, communication and CRM tools. That breadth can reduce the need to coordinate separate systems; practices wanting only scheduling or clinical records may find more platform than they need. Founded by plastic surgeons in 2013, Symplast focuses exclusively on medical aesthetics, including plastic surgery practices and med spas.

Key features

Clinical workflows

The EHR includes customizable templates, voice-to-text, AI Scribe, ambient listening, e-prescribing and virtual consultations. These tools address documentation and care workflows in one platform, a useful fit for aesthetic practices seeking a connected clinical system. The value will depend on whether its configuration and partner integrations fit a practice’s specific workflow.

Patient communication and growth

The branded patient app supports secure messaging, push notifications, virtual consultations, consent forms, photo sharing and invoice payments. CRM and Practice Growth Services add lead capture, automated follow-up, conversion workflows, campaigns and reporting support. Together, these functions cover both ongoing patient communication and prospective-client follow-up, rather than treating the app as a simple appointment companion.

Payments and integrations

Symplast Payments supports credit card processing, remote payment links, recurring plans, CareCredit integration and payments through the patient app. Its native CareCredit integration supports prequalification and payments, which can help practices incorporate patient financing into payment workflows. Symplast also integrates with partners across loyalty, imaging, marketing, e-prescribing, claims management, labs and financing; practices should confirm specific partners during a demo.

Symplast describes its patient app and media management as HIPAA-secure or HIPAA-compliant. Every plan includes access to real-person support within 60 seconds. The company also says it migrates data from other practice systems and provides milestone-based, role-aligned implementation training, with ongoing training included—useful safeguards for a practice making a broad system change.

Pricing

Symplast is paid software with custom pricing. Its standard agreement runs for one year, with monthly payments and a one-time setup fee for implementation and migration. Monthly payments do not make the commitment month-to-month: practices should weigh the annual term and setup cost against the benefits of consolidating their systems.

Launch: Custom pricing for EHR, scheduling, communication, billing, mobile access, concierge support and CRM. It is the entry option for practices seeking core clinical and operational functions, but the listed scope does not include Practice Growth Services.

Growth: Custom pricing; includes everything in Launch plus Practice Growth Services, with Cruise, Accelerate and Momentum tiers. It is the stronger fit for practices prioritizing lead conversion and campaigns, though the tier choice should be matched to the practice’s growth needs.

Velocity: An invite-only partnership that not every practice qualifies for, with a growth guarantee described by Symplast. It is not a standard option for every buyer; interested practices need to establish eligibility and terms with the company.

All plans include access to real-person support within 60 seconds. No free plan or trial is stated.

Platforms

Symplast supports Android, iOS, macOS, web and Windows. The spread suits practices that need access across mobile devices and desktop environments.

Who it's for

Symplast is aimed at medical aesthetics practices, especially plastic surgery practices and med spas that want clinical documentation, patient engagement, payments and growth workflows in one system. Its focused scope is less compelling for organizations outside aesthetics or teams that need only a narrow scheduling or billing tool.

Pros and cons

Pro: Clinical, patient-app, CRM and payment capabilities sit in one platform, covering more of an aesthetic practice’s workflow than a scheduling-only product.

Pro: CareCredit prequalification and payments are integrated into payment workflows, alongside remote links, recurring plans and app payments.

Pro: Data migration, role-aligned implementation training and ongoing training address practical transition needs.

Con: Custom pricing makes the cost harder to compare before a sales conversation, and the one-year agreement plus setup fee raises the cost of switching.

Con: Specific partner integrations are determined during a demo, so practices with must-have connections should verify them before committing.

Con: Velocity is invite-only, limiting access to that partnership for practices that do not qualify.

Alternatives

Med Spa Software, Medical Practice Management and Medical Spa Scheduling Software are useful starting points for comparing category options.

Calyx is worth considering for a small practice that wants a free starting point: its free plan covers two practitioners and up to 100 patients, with a 1% card transaction fee, and it also offers a free trial.

Clinicminds is an option for practices that prefer a published subscription starting at €160 a month and monthly or yearly billing, with a 10% yearly discount; it has a free trial but no free plan.

Nextech is another paid alternative for practices comparing medical software across iOS, macOS, web and Windows.

Rytura may suit a practice seeking a published lower-cost entry plan: Solo is £29 a month excluding VAT for one bookable practitioner and one location, while Clinic is £69 a month excluding VAT; a free trial is offered.

Consentz is another paid option, with a free trial and support for iOS and web.

PatientNow is a paid alternative with Android, iOS, web, Windows and API platforms; its Catalyst AI plan has custom pricing tailored to a practice.

AestheticsPro is an alternative with a published Pro-Plus plan at $160 a month for up to three users, with additional users at $85 a month; some features cost extra.

Boulevard is another paid option for practices comparing med-spa software.

Verdict

Choose Symplast if you run a plastic surgery practice or med spa and want one system spanning clinical records, patient communication, payments and growth workflows, with migration and training support for the transition. Look elsewhere if published pricing, a shorter commitment or a narrower tool is more important than that breadth.

Verdict

Symplast brings clinical, patient communication, payment and growth functions together for aesthetic medicine practices. The agreement has a one-year term and one-time setup fee, while pricing itself is not published.

Where Specifiction places it

Alternatives to SymplastAll alternatives →