Touch Call Recording

Spec sheet

Product

Touch is a managed service for recording, storing and accessing fixed and mobile voice calls and digital communications.Read 7 Oct 2026 · touchcallrecording.com

Integrations

The company names Microsoft Teams, Bloomberg, Refinitiv Messenger, Cisco, Mitel, Avaya, Unify and Alcatel-Lucent among supported integrations or technologies.Read 7 Oct 2026 · touchcallrecording.com

Security

The maker describes encrypted storage and transmission, authorised-user access, audit trails, role-based controls and regular third-party penetration tests.Read 7 Oct 2026 · touchcallrecording.com

Compliance

The maker cites support for compliance requirements including MiFID II, Dodd-Frank, GDPR, DORA, SEC, FINRA and MAS.Read 7 Oct 2026 · touchcallrecording.com

Support

Touch describes the offering as a fully managed service that includes onboarding, training, updates and expert support.Read 7 Oct 2026 · touchcallrecording.com

Headquarters

Oslo, NorwayRead 28 Sep 2026 · touchcallrecording.com

Certifications

Touch says it is certified for ISO 27001, ISO 9001 and ISO 14001.Read 7 Oct 2026 · touchcallrecording.com

Channels

The service supports more than 60 communications channels, including mobile, PBX, Microsoft Teams, chat and SMS.Read 7 Oct 2026 · touchcallrecording.com

Data residency

The service supports secure storage in the EU and Singapore, with other regions planned.Read 7 Oct 2026 · touchcallrecording.com

Intended customers

The company describes serving regulated firms and enterprises, including financial services, contact centres and telecom operators.Read 7 Oct 2026 · touchcallrecording.com

Mobile recording

Mobile calls on designated devices are automatically recorded through connected mobile operator networks, without user action.Read 7 Oct 2026 · touchcallrecording.com

Optional services

Optional paid services include AI tools, third-party analytics and surveillance integrations, SSO, customer-managed encryption keys and legacy archive consolidation.Read 7 Oct 2026 · touchcallrecording.com

Retention limits

Customers choose retention from days to 7+ years, with unlimited storage included within the selected period.Read 7 Oct 2026 · touchcallrecording.com

Search and access

Recordings are available through the Touch Web Portal, which offers flexible user access and an audit trail.Read 7 Oct 2026 · touchcallrecording.com

Teams recording

Teams recording covers calls on PC, Mac, mobile and tablet clients, including Teams-to-Teams, fixed/mobile breakout, Operator Connect and federated calls.Read 7 Oct 2026 · touchcallrecording.com

Plans and prices

Every Touch Call Recording plan and price →

Where Specifiction places it

• Call Recording Software#22 of 256.7