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SPECIFICTION
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Trail CRM

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Spec score 6.9 #24 of 28 in Pharmaceutical CRM Software

Spec sheet

Product
Trail describes itself as an AI-first CRM for pharmaceutical and life sciences commercial teams.Read 4 Oct 2026 · trail.do
Intended users
Trail presents the product for life sciences companies and pharmaceutical commercial teams.Read 4 Oct 2026 · trail.do
Integrations
The Enterprise plan lists API integrations; the site does not name specific connected services.Read 4 Oct 2026 · trail.do
Security
Trail says it uses technical and organizational measures designed to protect personal information, and says it cannot guarantee the internet is completely secure.Read 4 Oct 2026 · trail.do
Support
The FAQ page directs users to contact the support team but does not state support hours or response times.Read 4 Oct 2026 · trail.do
Founded
2017Read 28 Sep 2026 · trail.do
Account access
The FAQ asks how users get an account, while the homepage offers demo and sales contact links.Read 4 Oct 2026 · trail.do
Add-ons
Listed add-ons include CLM with advanced analytics, CME and event management, geotagging and geofencing, expense management, payroll and HR, knowledge management, and an HCP engagement portal.Read 4 Oct 2026 · trail.do
AI copilot
KrystalBall provides insights and actions by letting users have a conversation with their data.Read 4 Oct 2026 · trail.do
Content
KrystalBall delivers clinical trials and research curated for HCP engagement.Read 4 Oct 2026 · trail.do
Data handling
Trail says it does not sell personal data and acts as a data processor for customer-uploaded CRM service data.Read 4 Oct 2026 · trail.do
Offline use
The Essentials plan lists offline capabilities.Read 4 Oct 2026 · trail.do
Rep guidance
KrystalBall offers personalized talking points, rep efficiency scoring, predictive analysis, and next-best-action suggestions.Read 4 Oct 2026 · trail.do
Tour planning
Trail says its AI optimizes daily schedules to increase coverage and reduce travel time.Read 4 Oct 2026 · trail.do

Plans and prices

Enterprise Priced on request Premium features · Customer 360 · order management · advanced campaign management · field coaching · online surveys · MLR workflows · advanced KPIs · API integrations Read 4 Oct 2026 · trail.do
Essentials Priced on request Tour plan · call reporting · samples and inputs management · iOS and Android app · offline capabilities · compliance reports · dashboard · approval workflows · basic leave management Read 4 Oct 2026 · trail.do
Premium Priced on request Essentials features · multiple tour plan types · master data management · deduplication · customer segmentation · RCPA · sales · basic campaign management · advanced leave and attendance · interactive reports Read 4 Oct 2026 · trail.do

Every Trail CRM plan and price →

Where Specifiction places it

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