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SPECIFICTION
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Treatwell Pro

treatwell.co.uk

From £9.99/mo Free plan WebWindowsmacOSiOSAndroidAPI
Visit treatwell.co.uk
Spec score 8.7 #8 of 33 in Salon Appointment Scheduling Software

What it is

Treatwell Pro is salon management software for appointments, staff and client relationships, linked to Treatwell’s booking platform. It supports online bookings, appointment changes, staff breaks and time off, and multiple salon locations. Booking widgets can accept reservations from Google, social media, salon websites and the Treatwell app. Client tools include histories, consultation forms, rebooking reminders and a waiting list; businesses can send unlimited client reminders. The system also includes point of sale, stock management, sales and accounting data, and client acquisition and retention tracking. Team features cover staff pricing, portfolios, performance, rotas and configurable calendar access. Treatwell describes the service as cloud-based and usable in a browser without installing software on a computer; it also supports Android and iOS devices and Windows and Mac computers. Its Freelancer and Advanced plans are free. New marketplace clients may incur commission depending on location, repeat bookings have 0% commission, and online prepayments carry a 2.5% processing fee. Fees are subject to VAT. Treatwell says salon data remains the establishment’s property after cancellation.

Spec sheet

What it does
Treatwell Connect/Pro is cloud salon-management software for calendars, appointments, staff, clients, payments and marketing, linked to Treatwell’s beauty marketplace.Read 15 Oct 2026 · treatwell.co.uk
Purpose
Treatwell describes its salon management software as a tool for managing appointments, staff and client relationships, connected to its booking platform.Read 30 Sep 2026 · treatwell.co.uk
Audience
Treatwell lists hairdressing, men’s grooming, nail services, massage, hair removal, wellness and spa, skincare, and advanced aesthetics businesses as customer categories.Read 30 Sep 2026 · treatwell.co.uk
Integrations
Officially listed integrations include Google Business Profile/Reserve with Google, Google Calendar, iCloud Calendar and website or social booking widgets.Read 15 Oct 2026 · treatwell.co.uk
Support
Treatwell says its team will respond within 48 hours to a request for a free demo.Read 30 Sep 2026 · treatwell.co.uk
Headquarters
London, United KingdomRead 28 Sep 2026 · treatwell.co.uk
Company
Treatwell identifies its UK headquarters and registered address as 1st Floor, 6 St Andrew Street, London EC4A 3AE.Read 30 Sep 2026 · treatwell.co.uk
API and SDKs
The official partner pricing page describes no synchronization with other management systems and provides no public API or SDK documentation link.Read 15 Oct 2026 · treatwell.co.uk
Apple app capabilities
The iOS app supports appointment scheduling, client records, booking confirmation, e-voucher scanning, treatment-menu updates and end-of-day reports; an internet connection is required.Read 15 Oct 2026 · apps.apple.com
Business management
The software includes point of sale, stock management, sales and accounting data, and client acquisition and retention tracking.Read 30 Sep 2026 · treatwell.co.uk
Calendar
The software provides drag-and-drop scheduling, multiple-location and staff calendars, resource scheduling, breaks and time-off blocking.Read 15 Oct 2026 · treatwell.co.uk
Client management
A central client database stores treatment history, preferences, notes, consultation forms and marketing consent.Read 15 Oct 2026 · treatwell.co.uk
Client tools
Features include client histories, consultation forms, automated rebooking reminders and a waiting list.Read 30 Sep 2026 · treatwell.co.uk
Cloud access
Treatwell says its software is cloud-based and accessible through a browser on multiple devices without installing software on a computer.Read 30 Sep 2026 · treatwell.co.uk
Cloud deployment
Treatwell says the software is cloud-based and requires no computer installation; it runs in a browser with internet access.Read 15 Oct 2026 · treatwell.co.uk
Company legal identity
The Google Play listing identifies the developer as Treatwell Limited, registered at 6 St Andrew Street, London EC4A 3AE, United Kingdom.Read 15 Oct 2026 · play.google.com
Company profile
LinkedIn lists Treatwell as a software-development company with 501–1,000 employees, London headquarters and a 2008 founding year.Read 15 Oct 2026 · uk.linkedin.com
Data import
Treatwell says its team can import basic data and technical notes from a previous management system; newer official information says any client list or contact book can be imported.Read 15 Oct 2026 · treatwell.co.uk
Data ownership
Treatwell’s pricing FAQ says establishment data remains the salon’s property even after cancelling the plan.Read 15 Oct 2026 · treatwell.co.uk
Google Play availability
The Android Treatwell Pro app has 50K-plus downloads, was updated October 31, 2025 and declares no data shared with third parties or collected.Read 15 Oct 2026 · play.google.com
Integration limitation
Treatwell’s pricing FAQ says it does not sync with other existing management systems because its own calendar is part of the service.Read 15 Oct 2026 · treatwell.co.uk
Limit: Apple app complaints
App Store reviewers report forced migration concerns, missing booking notifications, difficult treatment grouping, slow checkout, menu-editing complexity and poor support responses.Read 15 Oct 2026 · apps.apple.com
Limit: booking support
Trustpilot’s summary mentions promotional-voucher problems, appointment communication failures and support lacking empathy or clear communication.Read 15 Oct 2026 · trustpilot.com
Limit: commissions and value
Capterra reviews complain about high first-booking commissions, monthly costs and weaker value than cheaper competitors.Read 15 Oct 2026 · capterra.com
Limit: payments and reliability
GetApp reports complaints about high commissions, delayed payouts, payment issues, bugs, slow support and limited customization.Read 15 Oct 2026 · getapp.com
Limit: support and controls
Capterra reviews mention difficulty reaching phone support, setting service or pricing options, handling cancellations and occasional technical problems.Read 15 Oct 2026 · capterra.com
Limit: terminology
The G2 reviewer said keywords can differ for the same thing, making search terminology inconsistent.Read 15 Oct 2026 · g2.com
Marketing
Features include quieter-hour promotions, last-minute offers, product and voucher upselling, rebooking reminders and loyalty incentives.Read 15 Oct 2026 · treatwell.co.uk
Marketplace scale
Treatwell states that its network includes more than 95,000 partner salons and millions of active clients each month.Read 15 Oct 2026 · treatwell.co.uk
Mobile support
Official information lists web access on Windows and Mac computers plus iOS and Android smartphone and tablet apps.Read 15 Oct 2026 · treatwell.co.uk
Online booking
Businesses can accept 24/7 bookings with live availability and confirmations through Treatwell, Google, social media and their own websites.Read 15 Oct 2026 · treatwell.co.uk
Payment integration
Treatwell Pay identifies Stripe as its global payment partner and supports card machines, Tap to Pay and online prepayments.Read 15 Oct 2026 · treatwell.co.uk
Payment pricing
Treatwell Pay lists 1.1% plus 20p per card-machine or Tap-to-Pay transaction, a £199 one-off card-machine cost and 2.5% for online prepayments, excluding VAT.Read 15 Oct 2026 · treatwell.co.uk
Payments and POS
Treatwell supports in-salon and online payments, Tap to Pay, vouchers, packages and transaction reporting through its POS.Read 15 Oct 2026 · treatwell.co.uk
Praise: booking experience
Trustpilot’s review summary says customers commonly praise smooth booking, intuitive app use and professional salon service.Read 15 Oct 2026 · trustpilot.com
Praise: ease and acquisition
Capterra reviewers repeatedly describe Treatwell as easy to use, useful for online booking and helpful for attracting new customers.Read 15 Oct 2026 · capterra.com
Praise: simplicity
The sole G2 reviewer praised Treatwell as simple, fast and intuitive for searching and booking.Read 15 Oct 2026 · g2.com
Praise: workflow
GetApp’s review analysis says users value intuitive booking, mobile access, schedule organisation, client records and time savings.Read 15 Oct 2026 · getapp.com
Rating on Apple App Store
3.5 out of 5 from 70 ratings for Treatwell Pro for Business in the UK store.Read 15 Oct 2026 · apps.apple.com
Rating on Capterra
4.4 out of 5 from 286 reviews.Read 15 Oct 2026 · capterra.com
Rating on G2
5.0 out of 5 from 1 review.Read 15 Oct 2026 · g2.com
Rating on GetApp
4.4 out of 5 from 286 reviews.Read 15 Oct 2026 · getapp.com
Rating on Trustpilot
4.7 out of 5 from 18,821 reviews.Read 15 Oct 2026 · trustpilot.com
Reminders
Unlimited automatic SMS and email confirmations and reminders are included to reduce no-shows.Read 15 Oct 2026 · treatwell.co.uk
Reporting
Dashboards cover revenue, staff performance, fill rate, repeat visits and most-booked treatments.Read 15 Oct 2026 · treatwell.co.uk
Reviews
The system automatically requests reviews after appointments, restricts reviews to attended clients and lets salons reply.Read 15 Oct 2026 · treatwell.co.uk
Scheduling
The software supports online bookings, appointment changes, breaks and time off, multiple salon locations, and unlimited client reminders.Read 30 Sep 2026 · treatwell.co.uk
Security and compliance
Treatwell’s privacy policy says processing is governed by GDPR and the UK Data Protection Act 2018, with technical and organisational security measures and standard contractual safeguards for some international transfers.Read 15 Oct 2026 · treatwell.co.uk
Support and documentation
Treatwell links to a Partner Help Centre and Treatwell Pro Help Centre; official information says support includes in-app chat, training resources, onboarding and best-practice guides.Read 15 Oct 2026 · treatwell.co.uk
Supported devices
Treatwell says its software can be used on Android and iOS smartphones and tablets, and Windows and Mac computers.Read 30 Sep 2026 · treatwell.co.uk
Team tools
Team features include flexible staff pricing, staff portfolios, performance tracking, rotas and configurable calendar access.Read 30 Sep 2026 · treatwell.co.uk

Plans and prices

Advanced Free Start for free; new-client commission and 2.5% online-prepayment fee apply, plus VAT Everything in Freelancer · unlimited staff members · unlimited scheduling · POS · reports · promotions · daily payouts Read 15 Oct 2026 · treatwell.co.uk
Freelancer Free Start for free; new-client commission and 2.5% online-prepayment fee apply, plus VAT Digital calendar · marketplace customer acquisition · mobile interface · 0% repeat-booking commission Read 15 Oct 2026 · treatwell.co.uk
Treatwell starting price (directory listing) £9.99 a month Flat rate per month Free trial unavailable · free version unavailable Read 15 Oct 2026 · capterra.com

Every Treatwell Pro plan and price →

Strong points and limits

Strong points

  • Online bookings and appointment changes
  • Unlimited client reminders
  • Supports multiple salon locations
  • Cloud access through a browser
  • Salon data remains theirs after cancellation

Limits

  • New-client marketplace commission may apply by location
  • Online prepayments carry a 2.5% processing fee
  • Fees are subject to VAT
  • Does not sync with other existing management systems

Who it suits

Treatwell Pro suits salons and related businesses, including hair, nail, massage, wellness, skincare and aesthetics services. It offers appointment, staff and client tools across multiple locations.

Treatwell Pro in depth

Read the full write-up

Overview

Treatwell Pro is salon software that connects appointment and business management with Treatwell’s booking platform. It suits salons and personal-care businesses seeking one system for bookings, clients and staff, especially those that want marketplace exposure. Its free plans are appealing, but marketplace commissions and prepayment fees affect the real cost.

Key features

Booking and scheduling

Customers can book online, and staff can manage appointment changes, cancellations, breaks and time off across multiple locations. Booking widgets accept appointments from Google, social media, a salon’s website and the Treatwell app. Unlimited client reminders and staff calendars support day-to-day coordination. Configurable calendar access is useful for businesses that need to control what team members can see.

Client relationships and operations

Client histories, consultation forms, a waiting list and automated rebooking reminders cover both customer records and repeat visits. Acquisition and retention tracking helps businesses follow those efforts. Point of sale, stock management, and sales and accounting data make Pro broader than a booking calendar, while rotas, staff portfolios, flexible staff pricing and performance tracking address team management.

Integrations and data

Integrated social media and Google My Business solutions support booking discovery, but Pro does not sync with other existing management systems. That limitation matters to salons already committed to a separate system for operations. Treatwell says its customer service team can import basic data and technical notes from a previous system, which may ease a switch without providing ongoing synchronization.

The cloud-based service runs in a browser on multiple devices without computer installation, and Treatwell also supports Android and iOS phones and tablets, as well as Windows and Mac computers. Salon data remains the establishment’s property after cancellation and is processed under GDPR 679/2016. Treatwell says its team responds within 48 hours to requests for a free demo.

Pricing

Both plans cost nothing, but free does not mean every booking is cost-free. New clients acquired through the marketplace may incur commission depending on location; repeat bookings carry 0% commission. Online prepayments carry a 2.5% processing fee, and fees are subject to VAT.

Freelancer

Freelancer is the free option for an independent practitioner. It includes the core booking and management offer, but does not include the unlimited staff members specified for Advanced. The marketplace commission and prepayment fee still apply, so practitioners should account for those charges when deciding whether to use marketplace bookings or collect deposits online.

Advanced

Advanced includes Freelancer features and unlimited staff members at no plan price. It is the better fit for a team that needs room to grow without a per-seat plan charge, though transaction fees and location-dependent commission remain relevant. Neither free plan removes those costs.

Platforms

Treatwell Pro supports Android, iOS, macOS, web and Windows. Browser access across multiple devices is a practical fit for salons that use a computer at reception and mobile devices on the floor, without installing software on a computer.

Who it's for

Treatwell identifies hairdressing, men’s grooming, nail services, massage, hair removal, wellness and spa, skincare, and advanced aesthetics businesses as its audience. Freelancer fits solo operators; Advanced is more suitable when a business needs unlimited staff. The booking-platform connection is most relevant to businesses seeking bookings through Treatwell and external widgets. Salons that depend on synchronization with another management system should look elsewhere.

Pros and cons

Pros: Two free plans, with Advanced including unlimited staff, lower the barrier for solo practitioners and growing teams.

Pros: Booking, client records, reminders, POS, stock and team tools bring a wide range of salon operations together.

Pros: Salon data remains the business’s property after cancellation, and basic data import can help with a transition.

Cons: Marketplace bookings for new clients may carry commission, while online prepayments incur a 2.5% processing fee; VAT also applies to fees.

Cons: It does not sync with other existing management systems, a drawback for salons that need connected workflows across tools.

Alternatives

For a broader comparison, browse Salon Appointment Scheduling Software.

Salonist is worth considering if a monthly paid tier is acceptable: its free Market Place Listing caps usage at 50 appointments per month, while Essential costs $59 a month. Pronto may suit businesses that value explicit free-plan caps and wider deployment options: its Free plan allows 1 staff, 100 clients, 50 bookings per month and 100 products, and it supports Linux and self-hosting. Salonized is a paid option with a free trial and support across mobile, desktop and Linux; its Appointments plan costs €21 a month.

TimeTailor offers a free service plan with unlimited manual bookings and staff, reporting and email reminders, making it a relevant comparison for businesses that can work without online booking in that tier. GlossGenius is a paid alternative with a free trial; its Standard plan costs $28 a month. Kitomba and Meevo are paid alternatives with custom pricing. Bookido is another freemium option with a free trial.

Verdict

Treatwell Pro is a strong fit for solo practitioners and salon teams that want bookings, client management and business tools without a subscription charge. Advanced’s unlimited staff makes it particularly appealing for larger teams. Choose it when its booking channels and integrated operations outweigh the cost of marketplace commissions and prepayment processing; look elsewhere if synchronization with an existing management system is essential.

Verdict

Treatwell Pro combines booking, client, team and business-management tools, with free Freelancer and Advanced plans. Before choosing it, note that marketplace bookings may incur commission and online prepayments have a processing fee.

Where Specifiction places it

Alternatives to Treatwell ProAll alternatives →