Reelo From ₹2,000/mo · Free plan 8.9 Visit Welcome Back
welcomeback.io
What it is
Welcome Back is a platform for restaurants and cafés that combines sales, loyalty and marketing, and is designed to work alongside an existing POS. Customers can save a points card to Apple Wallet or Google Pay from a QR code without installing an app. Marketing tools include wallet notifications, email campaigns, guest-history segments and automated welcome, win-back and birthday campaigns. Guests can scan a QR code to view a digital menu and send orders to the team. Its conversational AI POS supports taking payments, managing menus and checking sales from a phone or tablet, without special hardware. Team tools include roles, permissions, per-person sales visibility and management of multiple locations in one account. The company lists availability in Chile, Mexico, Colombia, Argentina, Peru and Spain, and says onboarding takes less than 48 hours. Start is $59 a month, Grow is $89 a month and Pro is $129 a month; each adds 19 USD per month for each additional location. Essential is 99,990 CLP a month, billed plus VAT.
Spec sheet
- Product
- Welcome Back describes itself as an AI-native POS platform bringing sales, loyalty and marketing together for restaurants and cafés in Latin America.Read 3 Oct 2026 · welcomeback.io
- Integrations
- The site names Apple Wallet and Google Pay for loyalty cards; its delivery module says orders from delivery apps can land in the same POS.Read 3 Oct 2026 · welcomeback.io
- Support
- The company says support is available 24/7 on WhatsApp in Spanish, English or Portuguese.Read 3 Oct 2026 · welcomeback.io
- Company
- Welcome Back says it was founded in Santiago, Chile, in 2024 by Sebastian Hirsch and Cristian Rodriguez.Read 3 Oct 2026 · welcomeback.io
- Availability
- The homepage lists availability in Chile, Mexico, Colombia, Argentina, Peru and Spain; the About page says businesses use it in 10 countries across Latin America and Spain.Read 3 Oct 2026 · welcomeback.io
- Billing
- The About page says subscriptions are billed month to month and can be cancelled at any time, with no hidden costs.Read 3 Oct 2026 · welcomeback.io
- Conversational POS
- The conversational AI POS lets users take payments, manage menus and check sales by talking to the AI from a phone or tablet, with no special hardware required.Read 3 Oct 2026 · welcomeback.io
- Intended customers
- The company lists specialty coffee shops, quick-service cafés and restaurants, ice cream, açaí and frozen-yogurt shops, bars, event venues and multi-location restaurant groups as its target businesses.Read 3 Oct 2026 · welcomeback.io
- Loyalty
- Customers can save a points card to Apple Wallet or Google Pay using a QR code, without downloading an app.Read 3 Oct 2026 · welcomeback.io
- Marketing
- The platform supports wallet push notifications, email campaigns, guest-history segmentation and automated flows such as welcome, win-back and birthday campaigns.Read 3 Oct 2026 · welcomeback.io
- Onboarding
- Welcome Back says onboarding takes less than 48 hours and includes menu setup, data migration and team training.Read 3 Oct 2026 · welcomeback.io
- Ordering
- Guests can scan a QR code to view a digital menu and order from their phone, with orders sent to the team.Read 3 Oct 2026 · welcomeback.io
- POS compatibility
- The company says Welcome Back works alongside a restaurant's existing POS, and its Start plan is described as loyalty alongside the POS already in use.Read 3 Oct 2026 · welcomeback.io
- Reviews
- Welcome Back says it helps businesses turn happy guests into Google reviews.Read 3 Oct 2026 · welcomeback.io
- Team tools
- Team management includes roles and permissions, per-person sales visibility and management of every location from one account.Read 3 Oct 2026 · welcomeback.io
Plans and prices
Socials add-on $9 a month +$9 USD/mo Social media management and publishing Read 3 Oct 2026 · welcomeback.io
Google Reviews add-on $49 a month +$49 USD/mo Automates collection of positive reviews Read 3 Oct 2026 · welcomeback.io
Start $59 a month $59 USD/mo; +$19/additional location Unlimited loyalty customers, cards and points · CRM and customer database · real-time metrics dashboard · unlimited push notifications · post-visit automations · staff app Read 3 Oct 2026 · welcomeback.io
Grow $89 a month $89 USD/mo; +$19/additional location Everything in Start · digital menu with QR · email marketing (5,000 sends/month) · own website · advanced customer analytics Read 3 Oct 2026 · welcomeback.io
Pro $129 a month $129 USD/mo; +$19/additional location Everything in Grow · complete POS with AI · online orders with zero commissions · demand and inventory forecasting · integrated electronic invoicing · dedicated account manager Read 3 Oct 2026 · welcomeback.io
Delivery module 19,990 CLP a month + VAT; adds to Essential Orders from delivery apps land in the same POS Read 3 Oct 2026 · welcomeback.io
Inventory module 19,990 CLP a month + VAT; adds to Essential Costs · suppliers · waste · purchase invoices from the SII Read 3 Oct 2026 · welcomeback.io
Marketing module 19,990 CLP a month + VAT; adds to Essential Digital menu · landing page · email marketing · Google Reviews Read 3 Oct 2026 · welcomeback.io
Self-service module 19,990 CLP a month + VAT; adds to Essential Self-service kiosk · click & collect Read 3 Oct 2026 · welcomeback.io
Essential 99,990 CLP a month + VAT; $99.990 CLP/mo + VAT. Pay annually and it drops to $84.990/mo, 15% less. Per brand; all locations included · counter, channel and table service sales · multiple registers and shifts · table management and kitchen tickets · kitchen display system · electronic receipts and invoices (SII) · loyalty, CRM and push notifications · offline mode · 24/7 support Read 3 Oct 2026 · welcomeback.io
Strong points and limits
Strong points
- Loyalty cards work with Apple Wallet and Google Pay.
- QR menus let guests order from their phones.
- AI POS works from a phone or tablet.
- Manage every location from one account.
- Onboarding includes menu setup and team training.
Limits
- There is no free plan.
- Each additional location adds 19 USD per month on Start, Grow and Pro.
- Essential is billed plus VAT.
- Some modules are priced in CLP, while core plans use USD.
Who it suits
Welcome Back suits restaurants, cafés and other listed food and hospitality businesses, including multi-location groups. Businesses seeking loyalty, guest marketing or a conversational POS can choose among its plans and modules.
Verdict
Welcome Back combines loyalty, marketing and POS functions, with plans that range from loyalty alongside an existing POS to a complete AI POS. Check the additional-location charges and applicable currency and VAT before choosing a plan.
Where Specifiction places it
- Restaurant Marketing Software#26 of 347.2
