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Zappix Visual IVR

zappix.com

WebAPI
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Spec score 6.7 #19 of 20 in Interactive Voice Response Software

What it is

Zappix Visual IVR replaces spoken phone menus with a tap-through visual interface while the call remains active. A personalized SMS link opens a branded mobile-web experience without an app download or account. LLM-powered conversational AI interprets the caller’s request and routes to a matching screen. Self-service flows can handle card activation, password resets, appointment booking, intake forms, payments, claims, document uploads, and FAQs. Live connections to CRM, CCaaS, and backend systems support real-time data and transactions. The cloud service includes a visual flow builder, speech recognition, self-service data lookup, and API access. Zappix says it can work across platforms including Amazon Connect, Genesys Cloud, Twilio Flex, Avaya, Cisco, Five9, and NICE. Listed security measures include TLS encryption in transit, encryption at rest, multifactor authentication, role controls, vulnerability monitoring, and penetration testing. Zappix reports containment above 75% and handle-time reductions of 40% to 60%. Pricing is on request.

Spec sheet

What it does
Visual IVR replaces spoken phone menus with a tap-through visual interface on the caller’s phone while the call remains active.Read 3 Oct 2026 · zappix.com
Security
The Trust Center says data is encrypted in transit using TLS and at rest, and lists multifactor authentication, role-based access controls, vulnerability monitoring, and penetration testing.Read 3 Oct 2026 · zappix.com
Compliance
The Trust Center states GDPR and CCPA compliance and HIPAA compliance when processing healthcare data; it says Zappix undergoes third-party audits and aims to meet or exceed industry certifications and adhere to SOC 2 standards.Read 3 Oct 2026 · zappix.com
Support
The Trust Center lists a general support email address for customer support inquiries.Read 3 Oct 2026 · zappix.com
Headquarters
Burlington, Massachusetts, United StatesRead 28 Sep 2026 · zappix.com
Access
A personalized SMS link opens the branded interface over mobile web without requiring an app download or account creation.Read 3 Oct 2026 · zappix.com
AI routing
LLM-powered conversational AI interprets a caller’s request and directs them to a matching visual screen.Read 3 Oct 2026 · zappix.com
Availability
The Trust Center says Zappix strives for 99.9% uptime and uses redundant infrastructure, failover systems, and continuous monitoring.Read 3 Oct 2026 · zappix.com
Backend integration
Zappix describes live connections to CRM, CCaaS, and backend systems for real-time data and transactions.Read 3 Oct 2026 · zappix.com
Company location
Zappix lists its address as 25 Burlington Mall Road, Burlington, Massachusetts 01803.Read 3 Oct 2026 · zappix.com
Intended customers
The page describes use by healthcare, health plans, insurance, financial services, public sector, retail, and BPO organizations with high volumes of routine calls.Read 3 Oct 2026 · zappix.com
Platform compatibility
Zappix says it is CCaaS agnostic and can sit on platforms including Amazon Connect, Genesys Cloud, Twilio Flex, Avaya, Cisco, Five9, and NICE.Read 3 Oct 2026 · zappix.com
Reported containment
The Visual IVR page says deployments typically achieve containment rates above 75%.Read 3 Oct 2026 · zappix.com
Reported handle-time reduction
The Visual IVR page reports a 40% to 60% reduction in average handle time.Read 3 Oct 2026 · zappix.com
Self-service tasks
The interface can support card activation, password resets, appointment booking, intake forms, payments, claims, document uploads, and FAQs.Read 3 Oct 2026 · zappix.com

Plans and prices

Zappix Visual IVR Priced on request Pricing not listed; demo by request Read 3 Oct 2026 · zappix.com

Every Zappix Visual IVR plan and price →

Strong points and limits

Strong points

  • No app download or account required
  • LLM request routing
  • Real-time backend connections
  • Works across listed CCaaS platforms
  • Self-service workflow builder

Limits

  • Pricing requires a demo request
  • Reported results are typical rates
  • HIPAA compliance applies when processing healthcare data

Who it suits

Zappix Visual IVR suits organizations with high routine-call volumes, including healthcare, insurance, financial services, public-sector, retail, and BPO operations. It is aimed at teams using supported CCaaS or backend integrations.

Verdict

Zappix Visual IVR adds mobile-web self-service to active calls, with conversational routing and backend transactions. Its platform compatibility and security controls are specified, while pricing is available only by request.

Where Specifiction places it

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