Best Customer Journey Analytics Software in 2026
Updated
34ranked
0free plans on this page
$999/molowest paid tier
9 Oct 2026last checked
Input list Customer Journey Analytics Software 9 channels on this page · 17 of 72 spec lines stated by the makers
Ch Tool Free planPaid fromChannel coverageJourney mappingIdentity resolutionCohort analysisRetention analysisData import sources Spec sheet Score
26 cxomni Free planNoPaid fromnot statedChannel coveragenot statedJourney mappingnot statedIdentity resolutionnot statedCohort analysisnot statedRetention analysisnot statedData import sourcesnot stated 1/8spec lines stated 5.9
27 Engage Hub Journey Analytics & Insights Free plannot statedPaid fromnot statedChannel coverageomnichannelJourney mappingYesIdentity resolutionYesCohort analysisnot statedRetention analysisnot statedData import sourcesnot stated 3/8spec lines stated 5.8
28 Woopra Free planNoPaid from$999/moChannel coveragenot statedJourney mappingnot statedIdentity resolutionnot statedCohort analysisnot statedRetention analysisnot statedData import sourcesnot stated 2/8spec lines stated 5.8
29 Adobe Customer Journey Analytics Free planNoPaid fromnot statedChannel coveragenot statedJourney mappingnot statedIdentity resolutionnot statedCohort analysisnot statedRetention analysisnot statedData import sourcesnot stated 1/8spec lines stated 5.6
30 Clayfin Channel Analytics Free plannot statedPaid fromnot statedChannel coverageomnichannelJourney mappingYesIdentity resolutionYesCohort analysisnot statedRetention analysisnot statedData import sourcesnot stated 3/8spec lines stated 5.5
31 CSG Xponent Free plannot statedPaid fromnot statedChannel coverageomnichannelJourney mappingYesIdentity resolutionYesCohort analysisnot statedRetention analysisnot statedData import sourcesnot stated 3/8spec lines stated 5.4
32 NiCE Customer Journey Analytics Free planNoPaid fromnot statedChannel coverageomnichannelJourney mappingYesIdentity resolutionnot statedCohort analysisnot statedRetention analysisnot statedData import sourcesnot stated 3/8spec lines stated 5.4
33 Sprinklr Service Free planNoPaid fromnot statedChannel coveragenot statedJourney mappingnot statedIdentity resolutionnot statedCohort analysisnot statedRetention analysisnot statedData import sourcesnot stated 1/8spec lines stated 5.3
34 Medallia Free plannot statedPaid fromnot statedChannel coveragenot statedJourney mappingnot statedIdentity resolutionnot statedCohort analysisnot statedRetention analysisnot statedData import sourcesnot stated 0/8spec lines stated 5.2
Compare all 9 in a table
| # | Tool | Score | Free plan | From | Free plan | Paid from | Channel coverage | Journey mapping |
|---|---|---|---|---|---|---|---|---|
| 26 | cxomni | 5.9 | No | €2,000/mo | No | — | — | — |
| 27 | Engage Hub Journey Analytics & Insights | 5.8 | No | — | — | — | omnichannel | Yes |
| 28 | Woopra | 5.8 | No | $999/mo | No | 999 /mo | — | — |
| 29 | Adobe Customer Journey Analytics | 5.6 | No | — | No | — | — | — |
| 30 | Clayfin Channel Analytics | 5.5 | No | — | — | — | omnichannel | Yes |
| 31 | CSG Xponent | 5.4 | No | — | — | — | omnichannel | Yes |
| 32 | NiCE Customer Journey Analytics | 5.4 | No | — | No | — | omnichannel | Yes |
| 33 | Sprinklr Service | 5.3 | No | — | No | — | — | — |
| 34 | Medallia | 5.2 | No | — | — | — | — | — |
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