Best IT Knowledge Base Software in 2026
Updated
61 IT knowledge base software ranked on what their makers publish — plans and prices, free tiers, platforms and the facts on their own pages.
61ranked
0free plans on this page
$25/molowest paid tier
4 Oct 2026last checked
Input list IT Knowledge Base Software 11 channels on this page · 14 of 88 spec lines stated by the makers
Ch Tool Free planPaid fromInternal employee portalRunbook supportAI-powered searchSlack accessMicrosoft Teams accessSingle sign-on Spec sheet Score
51 Matrix42 Enterprise Service Management Free planNoPaid fromnot statedInternal employee portalnot statedRunbook supportnot statedAI-powered searchnot statedSlack accessnot statedMicrosoft Teams accessnot statedSingle sign-onnot stated 1/8spec lines stated 5.7
52 osTicket Free planYesPaid fromnot statedInternal employee portalnot statedRunbook supportnot statedAI-powered searchnot statedSlack accessnot statedMicrosoft Teams accessnot statedSingle sign-onnot stated 1/8spec lines stated 5.7
53 Znuny Free planYesPaid fromnot statedInternal employee portalnot statedRunbook supportnot statedAI-powered searchnot statedSlack accessnot statedMicrosoft Teams accessnot statedSingle sign-onYes 2/8spec lines stated 5.7
54 NinjaOne Free planNoPaid fromnot statedInternal employee portalnot statedRunbook supportnot statedAI-powered searchnot statedSlack accessnot statedMicrosoft Teams accessnot statedSingle sign-onnot stated 1/8spec lines stated 5.6
55 Tessio Free planYesPaid fromnot statedInternal employee portalYesRunbook supportnot statedAI-powered searchYesSlack accessnot statedMicrosoft Teams accessnot statedSingle sign-onYes 4/8spec lines stated 5.6
56 Hornbill Service Manager Free planYesPaid fromnot statedInternal employee portalnot statedRunbook supportnot statedAI-powered searchnot statedSlack accessnot statedMicrosoft Teams accessnot statedSingle sign-onnot stated 1/8spec lines stated 5.5
57 OTRS Free planNoPaid fromnot statedInternal employee portalnot statedRunbook supportnot statedAI-powered searchnot statedSlack accessnot statedMicrosoft Teams accessnot statedSingle sign-onnot stated 1/8spec lines stated 5.5
58 Alemba Service Manager Free plannot statedPaid fromnot statedInternal employee portalnot statedRunbook supportnot statedAI-powered searchnot statedSlack accessnot statedMicrosoft Teams accessnot statedSingle sign-onnot stated 0/8spec lines stated 5.4
59 ConnectWise Documentation Free plannot statedPaid fromnot statedInternal employee portalnot statedRunbook supportYesAI-powered searchnot statedSlack accessnot statedMicrosoft Teams accessnot statedSingle sign-onnot stated 1/8spec lines stated 5.2
60 Gfacility Free planNoPaid fromnot statedInternal employee portalnot statedRunbook supportnot statedAI-powered searchnot statedSlack accessnot statedMicrosoft Teams accessnot statedSingle sign-onnot stated 1/8spec lines stated 5.0
61 Runbooks Free planNoPaid fromnot statedInternal employee portalnot statedRunbook supportnot statedAI-powered searchnot statedSlack accessnot statedMicrosoft Teams accessnot statedSingle sign-onnot stated 1/8spec lines stated 5.0
Compare all 11 in a table
| # | Tool | Score | Free plan | From | Free plan | Paid from | Internal employee portal | Runbook support |
|---|---|---|---|---|---|---|---|---|
| 51 | Matrix42 Enterprise Service Management | 5.7 | No | — | No | — | — | — |
| 52 | osTicket | 5.7 | No | — | Yes | — | — | — |
| 53 | Znuny | 5.7 | No | — | Yes | — | — | — |
| 54 | NinjaOne | 5.6 | No | — | No | — | — | — |
| 55 | Tessio | 5.6 | No | — | Yes | — | Yes | — |
| 56 | Hornbill Service Manager | 5.5 | No | — | Yes | — | — | — |
| 57 | OTRS | 5.5 | No | — | No | — | — | — |
| 58 | Alemba Service Manager | 5.4 | No | — | — | — | — | — |
| 59 | ConnectWise Documentation | 5.2 | No | — | — | — | — | Yes |
| 60 | Gfacility | 5.0 | No | — | No | — | — | — |
| 61 | Runbooks | 5.0 | No | $25/mo | No | — | — | — |
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