Best IT Knowledge Base Software in 2026
Updated
61 IT knowledge base software ranked on what their makers publish — plans and prices, free tiers, platforms and the facts on their own pages.
61ranked
2free plans on this page
$7.20/molowest paid tier
5 Oct 2026last checked
Input list IT Knowledge Base Software 25 channels on this page · 52 of 200 spec lines stated by the makers
Ch Tool Free planPaid fromInternal employee portalRunbook supportAI-powered searchSlack accessMicrosoft Teams accessSingle sign-on Spec sheet Score
26 HESK Free planYesPaid fromnot statedInternal employee portalnot statedRunbook supportnot statedAI-powered searchnot statedSlack accessnot statedMicrosoft Teams accessnot statedSingle sign-onnot stated 1/8spec lines stated 6.7
27 IT Portal Free planNoPaid from9/user/moInternal employee portalYesRunbook supportYesAI-powered searchYesSlack accessnot statedMicrosoft Teams accessYesSingle sign-onYes 7/8spec lines stated 6.7
28 ConnectWise Documentation Free plannot statedPaid fromnot statedInternal employee portalnot statedRunbook supportYesAI-powered searchnot statedSlack accessnot statedMicrosoft Teams accessnot statedSingle sign-onnot stated 1/8spec lines stated 6.6
29 Gfacility Free planNoPaid fromnot statedInternal employee portalnot statedRunbook supportnot statedAI-powered searchnot statedSlack accessnot statedMicrosoft Teams accessnot statedSingle sign-onnot stated 1/8spec lines stated 6.6
30 Mojo Helpdesk Free planNoPaid fromnot statedInternal employee portalnot statedRunbook supportnot statedAI-powered searchnot statedSlack accessnot statedMicrosoft Teams accessnot statedSingle sign-onYes 2/8spec lines stated 6.6
31 Runbook Free planNoPaid fromnot statedInternal employee portalYesRunbook supportYesAI-powered searchYesSlack accessYesMicrosoft Teams accessnot statedSingle sign-onYes 6/8spec lines stated 6.6
32 Zoho Desk Free planYesPaid fromnot statedInternal employee portalnot statedRunbook supportnot statedAI-powered searchnot statedSlack accessnot statedMicrosoft Teams accessnot statedSingle sign-onnot stated 1/8spec lines stated 6.6
33 DemandFlow ITSM Free plannot statedPaid fromnot statedInternal employee portalnot statedRunbook supportnot statedAI-powered searchnot statedSlack accessnot statedMicrosoft Teams accessnot statedSingle sign-onnot stated 0/8spec lines stated 6.5
34 ITarian Remote Desktop Free planYesPaid fromnot statedInternal employee portalnot statedRunbook supportnot statedAI-powered searchnot statedSlack accessnot statedMicrosoft Teams accessnot statedSingle sign-onnot stated 1/8spec lines stated 6.4
35 Process Street Free planNoPaid fromnot statedInternal employee portalnot statedRunbook supportnot statedAI-powered searchnot statedSlack accessnot statedMicrosoft Teams accessnot statedSingle sign-onnot stated 1/8spec lines stated 6.4
36 ServiceNow Workflow Data Fabric Free plannot statedPaid fromnot statedInternal employee portalYesRunbook supportYesAI-powered searchYesSlack accessnot statedMicrosoft Teams accessnot statedSingle sign-onYes 4/8spec lines stated 6.4
37 Xurrent ITSM Free planNoPaid fromnot statedInternal employee portalYesRunbook supportYesAI-powered searchYesSlack accessYesMicrosoft Teams accessYesSingle sign-onYes 7/8spec lines stated 6.4
38 ConnectWise CPQ Free plannot statedPaid fromnot statedInternal employee portalnot statedRunbook supportYesAI-powered searchnot statedSlack accessnot statedMicrosoft Teams accessnot statedSingle sign-onnot stated 1/8spec lines stated 6.3
39 SupportPal Free planNoPaid fromnot statedInternal employee portalnot statedRunbook supportnot statedAI-powered searchnot statedSlack accessnot statedMicrosoft Teams accessnot statedSingle sign-onYes 2/8spec lines stated 6.3
40 Faveo Helpdesk Free planYesPaid fromnot statedInternal employee portalnot statedRunbook supportnot statedAI-powered searchnot statedSlack accessnot statedMicrosoft Teams accessnot statedSingle sign-onnot stated 1/8spec lines stated 6.2
41 Helpy Free plannot statedPaid fromnot statedInternal employee portalnot statedRunbook supportnot statedAI-powered searchnot statedSlack accessnot statedMicrosoft Teams accessnot statedSingle sign-onnot stated 0/8spec lines stated 6.2
42 KnowledgeOwl Free planNoPaid fromnot statedInternal employee portalnot statedRunbook supportnot statedAI-powered searchnot statedSlack accessnot statedMicrosoft Teams accessnot statedSingle sign-onYes 2/8spec lines stated 6.2
43 Runbooks Free planNoPaid fromnot statedInternal employee portalnot statedRunbook supportnot statedAI-powered searchnot statedSlack accessnot statedMicrosoft Teams accessnot statedSingle sign-onnot stated 1/8spec lines stated 6.1
44 Tettra Free planNoPaid from8/user/moInternal employee portalnot statedRunbook supportnot statedAI-powered searchnot statedSlack accessnot statedMicrosoft Teams accessnot statedSingle sign-onYes 3/8spec lines stated 6.1
45 Zendesk Guide Free planNoPaid fromnot statedInternal employee portalnot statedRunbook supportnot statedAI-powered searchnot statedSlack accessnot statedMicrosoft Teams accessnot statedSingle sign-onYes 2/8spec lines stated 6.1
46 Bloomfire Free planNoPaid fromnot statedInternal employee portalnot statedRunbook supportnot statedAI-powered searchnot statedSlack accessnot statedMicrosoft Teams accessnot statedSingle sign-onYes 2/8spec lines stated 6.0
47 Helpjuice Free planNoPaid fromnot statedInternal employee portalnot statedRunbook supportnot statedAI-powered searchnot statedSlack accessnot statedMicrosoft Teams accessnot statedSingle sign-onYes 2/8spec lines stated 6.0
48 Guru Free plannot statedPaid fromnot statedInternal employee portalnot statedRunbook supportnot statedAI-powered searchnot statedSlack accessnot statedMicrosoft Teams accessnot statedSingle sign-onYes 1/8spec lines stated 5.9
49 Deskpro Free planNoPaid fromnot statedInternal employee portalnot statedRunbook supportnot statedAI-powered searchnot statedSlack accessnot statedMicrosoft Teams accessnot statedSingle sign-onnot stated 1/8spec lines stated 5.8
50 Document360 Free planNoPaid fromnot statedInternal employee portalnot statedRunbook supportnot statedAI-powered searchnot statedSlack accessnot statedMicrosoft Teams accessnot statedSingle sign-onYes 2/8spec lines stated 5.8
Compare all 25 in a table
| # | Tool | Score | Free plan | From | Free plan | Paid from | Internal employee portal | Runbook support |
|---|---|---|---|---|---|---|---|---|
| 26 | HESK | 6.7 | Free plan | — | Yes | — | — | — |
| 27 | IT Portal | 6.7 | No | $14/mo | No | 9 /user/mo | Yes | Yes |
| 28 | ConnectWise Documentation | 6.6 | No | — | — | — | — | Yes |
| 29 | Gfacility | 6.6 | No | — | No | — | — | — |
| 30 | Mojo Helpdesk | 6.6 | No | $14/mo | No | — | — | — |
| 31 | Runbook | 6.6 | No | $40/mo | No | — | Yes | Yes |
| 32 | Zoho Desk | 6.6 | Free plan | ₹420/mo | Yes | — | — | — |
| 33 | DemandFlow ITSM | 6.5 | No | — | — | — | — | — |
| 34 | ITarian Remote Desktop | 6.4 | No | — | Yes | — | — | — |
| 35 | Process Street | 6.4 | No | — | No | — | — | — |
| 36 | ServiceNow Workflow Data Fabric | 6.4 | No | — | — | — | Yes | Yes |
| 37 | Xurrent ITSM | 6.4 | No | — | No | — | Yes | Yes |
| 38 | ConnectWise CPQ | 6.3 | No | — | — | — | — | Yes |
| 39 | SupportPal | 6.3 | No | — | No | — | — | — |
| 40 | Faveo Helpdesk | 6.2 | No | $7.20/mo | Yes | — | — | — |
| 41 | Helpy | 6.2 | No | — | — | — | — | — |
| 42 | KnowledgeOwl | 6.2 | No | $100/mo | No | — | — | — |
| 43 | Runbooks | 6.1 | No | $25/mo | No | — | — | — |
| 44 | Tettra | 6.1 | No | $8/mo | No | 8 /user/mo | — | — |
| 45 | Zendesk Guide | 6.1 | No | $55/mo | No | — | — | — |
| 46 | Bloomfire | 6.0 | No | — | No | — | — | — |
| 47 | Helpjuice | 6.0 | No | — | No | — | — | — |
| 48 | Guru | 5.9 | No | — | — | — | — | — |
| 49 | Deskpro | 5.8 | No | $39/mo | No | — | — | — |
| 50 | Document360 | 5.8 | No | — | No | — | — | — |
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