Document360
document360.com
Spec sheet
- Product
- Document360 provides software for creating and managing knowledge bases and documentation for customers and employees.Read 7 Oct 2026 · document360.com
- Publishing audience
- bothRead 20 Sep 2026 · document360.com
- Free plan
- NoRead 20 Sep 2026 · document360.com
- API
- The platform offers a REST API to read and write knowledge base content.Read 7 Oct 2026 · document360.com
- Integrations
- Listed integrations include Zendesk, Freshdesk, Intercom, Slack, Microsoft Teams, Crowdin, Zapier, Salesforce, GitHub, and Google Analytics.Read 7 Oct 2026 · document360.com
- Security
- The Trust Center describes AES-256 encryption at rest, TLS encryption in transit, SSO support, role-based permissions, and activity and audit logging.Read 7 Oct 2026 · document360.com
- Compliance
- The Trust Center lists SOC 2 Type II and ISO 27001:2022 among its attestations and certifications.Read 7 Oct 2026 · document360.com
- Headquarters
- LondonRead 28 Sep 2026 · document360.com
- Founded
- 2017Read 28 Sep 2026 · document360.com
- AI data use
- The Trust Center says customer content is not used by Document360 to train AI models and that AI-generated content may need human review.Read 7 Oct 2026 · document360.com
- AI tools
- Eddy AI features include writing assistance, content and FAQ creation, AI search and answers, an MCP server, glossary generation, and duplicate content detection.Read 7 Oct 2026 · document360.com
- Authoring
- Its knowledge base portal includes an editor, category management, and analytics for content producers.Read 7 Oct 2026 · document360.com
- Content analytics
- YesRead 20 Sep 2026 · document360.com
- Custom domain
- YesRead 20 Sep 2026 · document360.com
- Data hosting
- Document360 says customer content and personal data are processed within Microsoft Azure cloud environments.Read 7 Oct 2026 · document360.com
- Migration
- The company says it migrates existing content from sources such as Google Docs, Confluence, SharePoint, and PDFs, with standard migration included in most quotes.Read 7 Oct 2026 · document360.com
- Pricing factors
- The company says its quote depends on team accounts, workspaces, languages, SSO and security needs, privacy model, and AI Premium Suite usage.Read 7 Oct 2026 · document360.com
- Public and private sites
- Teams can create a branded public or private knowledge base with a custom home page and domain.Read 7 Oct 2026 · document360.com
- SSO support
- YesRead 20 Sep 2026 · document360.com
- Support and onboarding
- The pricing page says each customer gets a dedicated success manager, onboarding sessions, and best-practice training.Read 7 Oct 2026 · document360.com
- Version history
- YesRead 20 Sep 2026 · document360.com
Plans and prices
Customized pricing Priced on request Price depends on team accounts, workspaces, languages, SSO and security needs, privacy model, and AI Premium Suite usage Read 7 Oct 2026 · document360.com
Where Specifiction places it
- Document Version Control Software#5 of 157.9
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- Knowledge base software#63 of 1388.1
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- IT Knowledge Base Software#34 of 608.0
- Self Service Software#15 of 268.1
- AI Knowledge Base Software#22 of 367.8
- Technical Writing Platforms#17 of 278.0
- Knowledge Management Software#25 of 377.9
- Content Collaboration Software#19 of 287.9
- Internal Knowledge Base Software#17 of 258.0
- AI Documentation Generators#21 of 287.9
