Donorfy

Overview

Donorfy is a cloud-based fundraising CRM for charities, best suited to teams that want supporter records and fundraising work managed together. Its breadth is a strength; the key trade-off is that paid-plan costs rise with peak constituent count, including archived records.

Key features

Donorfy brings contact details, donation history, event attendance and communications into one supporter record. That shared view can help a fundraising team follow a constituent’s relationship with the charity without treating gifts, events and communications as separate workflows. Campaign and event management, pledges, recurring giving, donation processing and Gift Aid claiming extend the system across fundraising activity.

Online donation forms, automated receipts and donor segmentation support routine fundraising, while advanced reporting is a better fit for teams that need more than basic totals. Donorfy charges no fee for online donations, though the payment gateway may still charge processing fees. Communication preference management is useful for handling supporter contact choices; Donorfy describes its contact management tools as GDPR-compliant. It also says it is certified to ISO 27001 and ISO 9001.

Integrations include JustGiving, Enthuse, Stripe, GoCardless, Mailchimp, Dotdigital and Eventbrite, covering fundraising, payments, communications and events. The REST API, for developers building integrations, is included only with Professional. Teams that need custom connections should account for that plan threshold.

Pricing

Donorfy offers a free plan and a free trial of up to 30 days, with access to Donorfy features and no payment information required to start the trial. The free plan, Donorfy Essentials, costs nothing and supports up to 250 constituents; a charity or work email is required. It is a sensible starting point for a small charity, but the cap makes it a limited long-term option as the supporter database grows.

Paid plans are billed monthly, plus VAT, and their prices depend on constituent count. Billing uses the peak monthly count and includes archived constituents, not just active supporters; unlimited users therefore do not mean unlimited database growth at a fixed cost.

Starter: Up to 1,000 constituents, unlimited users, three web forms, three triggers and one dashboard. It suits smaller teams moving beyond the free cap, but the restricted forms, triggers and dashboard may constrain more involved workflows.

Professional: Up to 200,000 constituents, unlimited users, unlimited web forms and triggers, the REST API and 10 dashboards. This is the more suitable tier for teams with integration needs or broader automation and reporting requirements.

Enterprise: Up to 1 million constituents, unlimited users, private cloud, direct SQL access, priority support and one sandbox. Its capacity and infrastructure options suit larger charities with more demanding operational needs.

Donorfy does not charge an online-donation fee, but payment gateway processing charges remain possible. Subscription support ranges from online resources and webinars to live chat, check-ins and a named Customer Success Manager.

Platforms

Donorfy runs on the web and offers an API. The REST API is included with Professional, so access to developer-built integrations depends on plan as well as platform. The product is cloud-based, making it a web-first choice rather than a desktop or mobile app.

Who it's for

Donorfy is aimed at charities of different sizes, particularly those that want donor records, fundraising tools and reporting in one system. Essentials gives smaller organizations a low-cost way to begin, while the paid tiers scale constituent capacity and capabilities. It is less compelling for a charity whose database includes many archived constituents or whose budget depends on knowing a fixed subscription price in advance.

Pros and cons

Pros: Supporter records combine gifts, events and communications, reducing the need to treat those interactions as disconnected activities.

Pros: Campaigns, recurring giving, pledges, Gift Aid, donation forms and automated receipts cover a substantial range of fundraising tasks.

Pros: Unlimited users on paid plans avoid per-seat limits as a team expands.

Cons: Billing counts peak monthly constituents, including archived records, so retaining old records can affect the subscription cost.

Cons: Paid-plan prices depend on constituent count, making the eventual monthly cost harder to assess without knowing the database size.

Cons: Starter limits web forms, triggers and dashboards, while the REST API is reserved for Professional.

Alternatives

Explore Donor Management Software to compare the wider category. Funraise is another freemium option, with a free plan for organizations raising under $1 million annually and Android and iOS apps alongside web and API access. GiveSmart is a paid alternative offering unlimited events and campaigns on both its Annual Fee Subscription and Pay-As-You-Go plans.

Keela is worth considering if annual pricing for a defined contact band is a better fit: its 1001–2500 contacts plan is $243 a month, and its 2501–5000 contacts plan is $316 a month. Salesforce Nonprofit Cloud may suit eligible nonprofits that can use the Power of Us Program, which provides 10 free Salesforce Nonprofit Cloud or Sales/Service Cloud licenses.

Trail Blazer offers a small-database plan at $50 a month for fewer than 500 contacts, with setup fees of $295 to $495 and unlimited mass email included. DonorForge has free plans with different user and campaign caps, making it an alternative for organizations whose needs fit those limits. Beacon starts at £37 a month for 500–2,000 contacts, with three users, 10 read-only users and 0% platform fees on payments. FundRaiser Family is another paid alternative.

Verdict

Choose Donorfy if your charity needs a broad fundraising CRM that connects supporter records with campaigns, giving, Gift Aid and reporting, and you can manage constituent-count-based billing. Its free tier makes a small-scale start practical, while Professional adds the API and wider workflow capacity. Look elsewhere if archived records could push your bill upward or if you need a predictable paid price before settling on a constituent count.