Egencia

Spec sheet

What it does

Egencia is a corporate travel-management platform for booking, servicing, expense connectivity, policy compliance, analytics and traveler safety.Read 15 Oct 2026 · amexglobalbusinesstravel.com

Purpose

Egencia by Amex GBT provides a platform for managing business travel and related expenses.Read 7 Oct 2026 · amexglobalbusinesstravel.com

Integrations

Egencia advertises more than 50 partner integrations and synchronization with preferred expense providers.Read 15 Oct 2026 · amexglobalbusinesstravel.com

Support

Egencia says it provides global 24/7 help through chat, phone and in-app messaging, with optional premium service tiers.Read 15 Oct 2026 · amexglobalbusinesstravel.com

Founded

Built In lists Egencia as founded in 2002 and headquartered in Bellevue, Washington.Read 15 Oct 2026 · builtinseattle.com

Acquisition valuation

Amex GBT investor materials valued the Egencia transaction at $750 million and said it closed in November 2021.Read 15 Oct 2026 · s201.q4cdn.com

AI capabilities

Egencia describes proactive AI, conversational booking and automated reconciliation with Concur Expense.Read 15 Oct 2026 · amexglobalbusinesstravel.com

Air, hotel and rail inventory

The platform offers nearly 500,000 hotels, more than 475 airlines, and rail options through its marketplace.Read 15 Oct 2026 · egencia.com

Analytics

Analytics Studio provides dashboards and drill-down reporting for compliance, savings and travel-policy trends.Read 15 Oct 2026 · egencia.com

API documentation depth

Egencia describes starter guides, technical documentation, sample code and one-to-one implementation support in its developer center.Read 15 Oct 2026 · egencia.com

API scope

The published API collection uses OAuth 2.0 and includes token generation and booking-approval endpoints.Read 15 Oct 2026 · postman.com

APIs

Egencia offers an open API platform for connecting third-party systems and automating travel processes.Read 7 Oct 2026 · amexglobalbusinesstravel.com

Company headquarters and size

LinkedIn lists Egencia by Amex GBT in New York, with 1,001–5,000 employees.Read 15 Oct 2026 · pe.linkedin.com

Company ownership

American Express Global Business Travel completed its acquisition of Egencia from Expedia Group on November 2, 2021; Expedia became a GBT shareholder.Read 15 Oct 2026 · ir.expediagroup.com

Duty of care

Traveler Tracker locates travelers, while incident alerts and geographic risk indicators support disruption response.Read 15 Oct 2026 · egencia.com

Expense connection

Booking data can flow automatically into expense systems, and Egencia Open Sync links personal cards to reimbursement reporting.Read 15 Oct 2026 · egencia.com

Expense integration

Egencia integrates with expense platforms through real-time data feeds and supports connecting existing corporate cards for reconciliation.Read 7 Oct 2026 · amexglobalbusinesstravel.com

Intended customers

Egencia is for digitally forward companies ranging from startups and mid-sized businesses to global enterprises.Read 7 Oct 2026 · amexglobalbusinesstravel.com

Licence

The reviewed pages do not publish an open-source licence or self-hosting option; Egencia is presented as a hosted commercial service.Read 15 Oct 2026 · amexglobalbusinesstravel.com

Limit: booking flexibility

Gartner reviewers cite limited supplier choice, while TrustRadius includes complaints about inability to book some connecting flights.Read 15 Oct 2026 · gartner.com

Limit: customer service

Capterra reviews report cumbersome or disengaged support during delays, cancellations and group-booking requests.Read 15 Oct 2026 · capterra.com

Limit: mobile and hotel coverage

App reviewers report conflicting flight alerts and say some desirable hotels are missing or priced no better than direct booking.Read 15 Oct 2026 · apps.apple.com

Limit: reliability

Reviewers report slow searches, crashes and booking errors, including cases where bookings were not visible after approval.Read 15 Oct 2026 · trustradius.com

Mobile app

The Egencia app supports bookings, approvals, analytics, itinerary access, and trip changes.Read 7 Oct 2026 · egencia.com

Mobile data security

Google Play reports that the app encrypts data in transit and allows users to request deletion.Read 15 Oct 2026 · play.google.com

Mobile roles

The mobile app supports traveler booking, arranger changes, two-tap approvals and traveler-manager tracking.Read 15 Oct 2026 · play.google.com

Policy controls

Travel policies and approval workflows guide travelers toward compliant choices and can be changed centrally.Read 15 Oct 2026 · egencia.com

Praise: all-in-one workflow

TrustRadius reviewers value having flights, hotels, cars and itineraries centralized in one booking tool.Read 15 Oct 2026 · trustradius.com

Praise: inventory and comparison

Reviewers praise the broad travel inventory and easy price comparison across flights, hotels and cars.Read 15 Oct 2026 · trustradius.com

Praise: support

Trustpilot reviewers often describe support agents as helpful, friendly and responsive.Read 15 Oct 2026 · trustpilot.com

Praise: usability

Independent reviewers repeatedly describe the booking interface as intuitive, organized and easy to use.Read 15 Oct 2026 · capterra.com

Pricing

Egencia says its pricing model is customizable and invites businesses to request pricing.Read 7 Oct 2026 · egencia.com

Public API

Egencia offers an open API platform and developer center for third-party integrations and process automation.Read 15 Oct 2026 · amexglobalbusinesstravel.com

Rating on Apple App Store

4.7 out of 5 from 57K ratingsRead 15 Oct 2026 · apps.apple.com

Rating on Capterra

3.8 out of 5 from 56 reviewsRead 15 Oct 2026 · capterra.com

Rating on Gartner Peer Insights

4.0 out of 5 from 51 reviewsRead 15 Oct 2026 · gartner.com

Rating on Google Play

4.7 out of 5 from 8.28K reviewsRead 15 Oct 2026 · play.google.com

Rating on Trustpilot

4.5 out of 5 from 1,173 reviewsRead 15 Oct 2026 · trustpilot.com

Rating on TrustRadius

5.5 out of 10 from 35 reviewsRead 15 Oct 2026 · trustradius.com

Scale

Egencia says its platform serves nearly 2 million business travelers and more than 9,000 companies across over 60 countries.Read 15 Oct 2026 · gartner.com

Security governance

Amex GBT says product development uses compliance-by-design reviews, security testing and gated approval before launch.Read 15 Oct 2026 · amexglobalbusinesstravel.com

Security practices

Amex GBT says its product approval process includes compliance review, a gated launch approval, and security testing.Read 7 Oct 2026 · amexglobalbusinesstravel.com

Travel booking

The platform supports business travel bookings for air, rail, car, and hotels.Read 7 Oct 2026 · egencia.com

Traveler safety

The platform provides proactive alerts, traveler tracking, and dashboards, with integrations to risk providers.Read 7 Oct 2026 · amexglobalbusinesstravel.com

Plans and prices

Every Egencia plan and price →

Where Specifiction places it

• Travel and Expense Management Software#6 of 288.3