ESI Employee Assistance Group
- 1Runs onAndroid, iOS, Web
- 2Confidential counselingYes
- 3Financial and legal helpYes
- 4Work-life supportYes
- 5Crisis supportYes
- 6Employee access channelsphone, online request form, text, voice, video messaging, telehealth, local in-person counseling
Overview
ESI Employee Assistance Group is an employee benefit program covering emotional and mental health, personal development and professional development. It combines counseling and work-life benefits with one-to-one coaching, wellness benefits, training and self-help resources. Master’s- and PhD-level counselors answer employee calls, assess needs, provide in-the-moment counseling and make referrals when appropriate. Counseling options include in-person sessions across the United States and Canada, telehealth, and messaging by text, voice or video. Members receive 24/7 access to thousands of training courses, certificates, videos, webinars, microlearning and multipart courses, with new trainings added monthly. The member website provides private access to self-help articles, assessments, videos, webinars and information resources. Talkspace Go access includes more than 400 self-guided and interactive courses and anonymous weekly therapist-led classes. The ESI app provides online information resources around the clock on Android and iOS. Services are available 24/7 by phone and through a password-protected member site. Eligible users include employees, household family members and dependents up to age 26. Individual use is confidential subject to legal safety exceptions; employers may access participation reports for trainings. Pricing is available on request.
Who it is for
It suits employers seeking counseling, work-life support, training and self-help resources for employees and eligible household family members. The listed eligibility also includes dependents up to age 26.
What is good
- Counseling includes in-person, telehealth and messaging options.
- Services are available 24/7 by phone and online.
- Members receive thousands of on-demand training resources.
- Eligible dependents may participate up to age 26.
- Android and iOS apps are available.
What to know first
- Pricing is available on request.
- Employers may access training participation reports.
- Some services, including court-ordered evaluations, are excluded.
Verdict
ESI combines counseling access with training, self-help and work-life resources for eligible employees and family members. Before selecting it, employers should review the exclusions and distinguish confidential individual use from training participation reporting.
ESI Employee Assistance Group plans and pricing
All plansCompared on employee assistance program software
- Free plan
- Notheeap.com
- Confidential counseling
- Yestheeap.com
- Financial and legal help
- Yestheeap.com
- Work-life support
- Yestheeap.com
- Crisis support
- Yestheeap.com
- Employee access channels
- phone, online request form, text, voice, video messaging, telehealth, local in-person counselingtheeap.com
Facts
- What it does
- ESI EAP is a comprehensive employee benefit program addressing emotional and mental health, personal development, and professional development.theeap.com · 30 Sept 2026
- Core benefits
- The program combines counseling and work-life benefits with one-to-one coaching, thousands of training courses, wellness benefits, and self-help resources.theeap.com · 30 Sept 2026
- Counseling access
- Master’s- and PhD-level counselors answer employee calls directly, perform triage, provide in-the-moment counseling, and make referrals when appropriate.theeap.com · 30 Sept 2026
- Counseling modalities
- ESI maintains a counselor network across the United States and Canada offering in-person sessions, telehealth therapy, and messaging therapy by text, voice, and video.theeap.com · 30 Sept 2026
- Training library
- Members receive 24/7 on-demand access to thousands of training courses, certificates, videos, webinars, microlearning, and multipart courses, with new trainings added monthly.theeap.com · 30 Sept 2026
- Self-help resources
- The member website provides private access to thousands of self-help articles, assessments, videos, webinars, and information resources.theeap.com · 30 Sept 2026
- Talkspace integration
- Members have access to the Talkspace Go Therapy App with more than 400 self-guided and interactive courses and anonymous weekly therapist-led classes.theeap.com · 30 Sept 2026
- Mobile app
- The ESI mobile app gives members access to online information resources 24 hours a day, seven days a week, with links to Apple App Store and Google Play Store versions.theeap.com · 30 Sept 2026
- Confidentiality
- ESI says individual use is confidential and that personal information, including names, is not shared without written permission, subject to legal safety exceptions.theeap.com · 30 Sept 2026
- Privacy limitation
- Training is educational rather than private health information, and employers may access participation reports for trainings.theeap.com · 30 Sept 2026
- Eligibility
- Services are available to employees, family members residing in their homes, and dependents up to age 26.theeap.com · 30 Sept 2026
- Availability and support
- Services are available 24/7 by phone at 1-800-252-4555 and through a password-protected online member site; website issues can be submitted through the contact form.theeap.com · 30 Sept 2026
- Not covered
- Examples of exclusions include actions against an employer, court-ordered evaluations or cases, ADHD psychological evaluations, treatment programs, and fitness-for-duty evaluations.theeap.com · 30 Sept 2026
- Employer reporting
- Employers with 25 or more employees receive aggregate utilization reports showing overall usage and service types without individual identities.theeap.com · 30 Sept 2026
- Customer base
- ESI says it serves more than 3,000 employers and more than 1,500,000 members, spanning government, public safety, healthcare, education, and nonprofit sectors.theeap.com · 30 Sept 2026
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Sources
- theeap.com/faqs· checked 30 Sept 2026
- theeap.com/about-us/eap-clinical-counseling· checked 30 Sept 2026
- theeap.com/about-us/online-employee-trainings· checked 30 Sept 2026
- theeap.com/app· checked 30 Sept 2026
- theeap.com/privacy-security· checked 30 Sept 2026
- theeap.com/about-us· checked 30 Sept 2026
- theeap.com· checked 30 Sept 2026