Follett Work Orders

Spec sheet

Purpose

Work Orders centralizes facility maintenance work orders and includes a Facilities AI Assistant.Read 8 Oct 2026 · facilities.follettsoftware.com

Intended users

Follett describes the Facilities Suite as serving K–12 school districts and identifies facilities leaders as a role it supports.Read 8 Oct 2026 · facilities.follettsoftware.com

API

The product page says its API can automatically push or pull data from other software programs.Read 8 Oct 2026 · facilities.follettsoftware.com

Support

Facilities management support is available by phone at 800-323-3397, option 2, or by email.Read 8 Oct 2026 · facilities.follettsoftware.com

Headquarters

McHenry, Illinois, United StatesRead 28 Sep 2026 · facilities.follettsoftware.com

Access

Work Orders is described as accessible from any web-enabled device, and a customer testimonial says it works in a browser and on an Android tablet.Read 8 Oct 2026 · facilities.follettsoftware.com

AI assistant

The assistant can answer plain-language questions about work orders and operations and turn email requests into structured, prioritized work orders.Read 8 Oct 2026 · facilities.follettsoftware.com

Asset and inventory tools

Asset management includes a QR code generator, and inventory tracking can send automated low-stock updates.Read 8 Oct 2026 · facilities.follettsoftware.com

Central records

The system can store work order history, assets, preventive maintenance schedules, photos, O&M manuals, and knowledge base articles.Read 8 Oct 2026 · facilities.follettsoftware.com

Feedback

Work order submitters can provide feedback on completed work orders through satisfaction surveys.Read 8 Oct 2026 · facilities.follettsoftware.com

Optional modules

Preventative Maintenance is described as an optional module, and the Issues Module tracks issues and calculates replacement cost data including Facility Condition Index.Read 8 Oct 2026 · facilities.follettsoftware.com

Pricing

The Facilities Suite pricing page directs prospective customers to request a quote and gives no numeric price.Read 8 Oct 2026 · facilities.follettsoftware.com

Request routing

Users can customize approval paths by request type or facility for maintenance and custodial requests.Read 8 Oct 2026 · facilities.follettsoftware.com

Security certification

Follett lists Facilities Work Orders among products with 1EdTech Data Privacy Certification; its SOC-2 Type 2 certification statement names other products, not Work Orders.Read 8 Oct 2026 · follettsoftware.com

Work Orders integrations

Work Orders supports Google and Microsoft SSO, ClassLink, SAML authentication with Google, Microsoft Azure and Okta, and device syncing with Google Admin Console, Mosyle, Jamf Pro, Jamf School, and Microsoft Intune.Read 8 Oct 2026 · facilities.follettsoftware.com

Plans and prices

Every Follett Work Orders plan and price →

Where Specifiction places it

• Work Order Management Software#27 of 387.3