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Fiix

fiixsoftware.com

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Spec score 9.3 #1 of 38 in Work Order Management Software

What it is

Fiix is a computerized maintenance management system for organizing maintenance operations. It brings asset details, machine availability, costs, maintenance schedules and history together, with QR-code access to asset information. Teams can submit, complete and update work orders, and prioritize planned or unplanned tasks. Preventive maintenance can run on dates, meter readings, events or alarms, with automated task lists and notifications. Technicians can use the mobile app offline to view work orders and instructions and update completed tasks. Customizable dashboards and scheduled reports cover work orders, inventory and KPIs. Fiix also offers an app exchange, two-way connectors and developer resources including an open API and SDK. The service is available on Android, iOS, web and API. Its free plan includes limited users and 25 active preventive-maintenance tasks. Basic costs $45 a month per user, and Professional costs $75 a month per user. Fiix states that processed data is protected with 256-bit TLS encryption and that it averages 99.5% uptime.

Spec sheet

What it does
Fiix is a cloud computerized maintenance management system for scheduling, organizing, tracking, and optimizing equipment maintenance.Read 15 Oct 2026 · fiixsoftware.com
API
The public API uses HTTPS POST requests with JSON payloads, HMAC-SHA256 signatures, API keys, CRUD operations, RPC calls, and multipart file uploads.Read 15 Oct 2026 · fiixlabs.github.io
Integrations
Fiix connects with ERP, BI, productivity, OT, MES, SCADA, PLC, HMI, sensor, and other systems through its Integration Hub and partner connectors.Read 15 Oct 2026 · fiixsoftware.com
Compliance
Fiix is subject to independent third-party audits for SOC 2 Type 2 compliance.Read 1 Oct 2026 · fiixsoftware.com
Headquarters
Toronto, Ontario, CanadaRead 28 Sep 2026 · fiixsoftware.com
Founded
2008Read 28 Sep 2026 · fiixsoftware.com
Analytics
Dashboards and reports visualize maintenance data, while higher tiers add advanced analytics, work-order insights, asset insights, and parts forecasting.Read 15 Oct 2026 · fiixsoftware.com
API documentation depth
The reference identifies API version 2.48.1 and is linked under Apache License 2.0; the no-SDK guide documents authentication, requests, responses, errors, CRUD, RPC, and uploads.Read 15 Oct 2026 · fiixlabs.github.io
Asset management
Asset tools track equipment performance, hierarchy, history, costs, and maintenance activity.Read 15 Oct 2026 · fiixsoftware.com
Availability
Fiix states that it averages 99.5% uptime using automation across availability zones and replication technology.Read 1 Oct 2026 · fiixsoftware.com
Backups
Fiix backs up data daily in geographically diverse locations on a rolling 30-day basis and allows CMMS data export.Read 1 Oct 2026 · fiixsoftware.com
Company founding and headquarters
LinkedIn states that Fiix was incorporated in 2008 and is headquartered in Toronto, Ontario.Read 15 Oct 2026 · linkedin.com
Company legal identity
Fiix is a trademark of Rockwell Automation, Inc., and the Google Play developer is Rockwell Automation Canada Ltd.Read 15 Oct 2026 · fiixsoftware.com
Company size
LinkedIn lists Fiix by Rockwell Automation in the 201–500 employee size range.Read 15 Oct 2026 · linkedin.com
Documentation and support
The Help Center includes getting-started, assets, maintenance, mobile, parts, purchasing, reporting, analytics, administration, and release-note categories, plus community and learning resources.Read 15 Oct 2026 · helpdesk.fiixsoftware.com
Encryption
Fiix states that all processed data is protected with 256-bit TLS encryption over HTTPS.Read 1 Oct 2026 · fiixsoftware.com
Inventory
Inventory features manage parts and supplies, stock levels, purchasing, RFQs, and cycle counts by plan.Read 15 Oct 2026 · fiixsoftware.com
Limit: mobile functionality
Some reviewers say the mobile app lacks field features, has restricted access to past work orders, or does not fully match desktop behavior.Read 15 Oct 2026 · play.google.com
Limit: pricing and cancellation
Independent complaints describe Fiix as expensive at scale and cite dissatisfaction with annual contracts and advance cancellation requirements.Read 15 Oct 2026 · trustpilot.com
Limit: reporting and customization
Reviewers commonly report that custom reports are difficult to build, inaccurate in some cases, and less flexible than desired.Read 15 Oct 2026 · softwareadvice.com
MFA limitation
Fiix does not natively support multifactor authentication; MFA can be used indirectly through supported single sign-on identity providers.Read 1 Oct 2026 · helpdesk.fiixsoftware.com
Mobile and offline
The mobile app lets technicians manage work, assets, parts, photos, barcodes, signatures, and requests offline.Read 15 Oct 2026 · apps.apple.com
Mobile offline use
The Fiix mobile app lets technicians access work orders, update completed tasks, and view instructions while offline.Read 1 Oct 2026 · fiixsoftware.com
Mobile platforms
The mobile app supports Android 11 or later and iOS/iPadOS 17 or later; rooted or modded devices are unsupported.Read 1 Oct 2026 · helpdesk.fiixsoftware.com
Named integrations
Official integration pages name SAP, Oracle NetSuite, Sage, Microsoft Dynamics, Infor, Epicor, QuickBooks, Power BI, Tableau, Workday, Teams, Slack, and Outlook.Read 15 Oct 2026 · fiixsoftware.com
Notable news: SAP partnership
Fiix announced on March 19, 2026 that it became an official SAP Build Partner and went live on the SAP Store.Read 15 Oct 2026 · fiixsoftware.com
Ownership
Rockwell Automation completed its acquisition of Fiix in December 2020; transaction terms were not disclosed.Read 15 Oct 2026 · rockwellautomation.com
Praise: maintenance workflows
Independent reviews repeatedly praise work-order creation, preventive-maintenance scheduling, asset history, and inventory tracking.Read 15 Oct 2026 · capterra.com
Praise: support
Reviewers frequently praise Fiix customer support and implementation help, although some reviews report slow responses.Read 15 Oct 2026 · softwareadvice.com
Praise: usability
G2, Capterra, and Software Advice reviewers repeatedly describe Fiix as easy to learn, intuitive, and usable by technicians with limited computer experience.Read 15 Oct 2026 · g2.com
Preventive maintenance
Preventive-maintenance scheduling supports recurring tasks, nested PMs, triggers, and pass/fail inspections depending on plan.Read 15 Oct 2026 · fiixsoftware.com
Product type
Fiix is a computerized maintenance management system for organizing maintenance operations.Read 1 Oct 2026 · fiixsoftware.com
Rating on Apple App Store
2.8 out of 5 from 18 ratings.Read 15 Oct 2026 · apps.apple.com
Rating on Capterra
4.5 out of 5 from 628 reviews.Read 15 Oct 2026 · capterra.com
Rating on G2
4.6 out of 5 from 476 reviews.Read 15 Oct 2026 · g2.com
Rating on Gartner Peer Insights
4.7 out of 5 from 59 ratings.Read 15 Oct 2026 · gartner.com
Rating on GetApp
4.5 out of 5 from 629 reviews.Read 15 Oct 2026 · getapp.com
Rating on Google Play
3.2 out of 5 from 324 reviews.Read 15 Oct 2026 · play.google.com
Rating on Software Advice
4.5 out of 5 from 628 reviews.Read 15 Oct 2026 · softwareadvice.com
Rating on Trustpilot
2.0 out of 5 from 63 reviews.Read 15 Oct 2026 · trustpilot.com
Resilience and backups
Data is replicated across availability zones, backed up daily in geographically diverse locations on a rolling 30-day basis, and exportable by customers.Read 15 Oct 2026 · fiixsoftware.com
SDKs
Fiix publishes a developer guide, API reference, SDK resources, Postman collection, and examples for Java and C# integrations.Read 15 Oct 2026 · fiixlabs.github.io
Security compliance
Fiix states that it undergoes independent SOC 2 Type 2 audits and annual application penetration testing.Read 15 Oct 2026 · fiixsoftware.com
Security encryption
Fiix states that processed data is protected with 256-bit TLS encryption over HTTPS.Read 15 Oct 2026 · fiixsoftware.com
Self-hosting
Fiix is described as a cloud-based CMMS hosted on Amazon Web Services rather than a self-hosted product.Read 15 Oct 2026 · fiixsoftware.com
Single sign-on
Fiix supports SAML 2.0 and OpenID Connect for single sign-on.Read 1 Oct 2026 · fiixsoftware.com
System requirements
The current iOS app requires iOS 17 or later; the iPad app requires iPadOS 17 or later; Mac use requires macOS 14 and Apple silicon.Read 15 Oct 2026 · apps.apple.com
Uptime
Fiix advertises a 99.5% uptime guarantee and says it uses self-healing automation and replication.Read 15 Oct 2026 · fiixsoftware.com
Work orders
The platform creates, completes, prioritizes, assigns, and analyzes work orders and work requests.Read 15 Oct 2026 · fiixsoftware.com

Plans and prices

Free Free 25 active PMs · unlimited service requests · work orders · downtime tracking · asset management · mobile app · inventory · calendar Read 15 Oct 2026 · fiixsoftware.com
Basic $45 a month per user, per month unlimited PMs · reports · resource-based scheduling · certification tracking · email and phone support · pass/fail inspection Read 15 Oct 2026 · fiixsoftware.com
Professional $75 a month per user, per month multi-site management · Fiix Foresight · purchasing and RFQs · nested PMs · multi-asset work orders · cycle counts · advanced notifications · custom analytics Read 15 Oct 2026 · fiixsoftware.com
Enterprise Priced on request custom pricing failure codes · customizable interface · custom workflows · Integration Hub · custom API integrations · e-signatures · audit trail · SSO Read 15 Oct 2026 · fiixsoftware.com
Fiix MAX Priced on request contact for pricing AI maintenance assistant · questions about assets, history, work orders, and parts · requires Professional or Enterprise Read 15 Oct 2026 · fiixsoftware.com
Lite License (Operator Access) Priced on request contact for pricing limited operator and frontline access · requires Basic, Professional, or Enterprise Read 15 Oct 2026 · fiixsoftware.com

Every Fiix plan and price →

Strong points and limits

Strong points

  • Asset records include costs, availability and history.
  • Preventive tasks can trigger from dates or alarms.
  • Technicians can update tasks while offline.
  • Reports cover work orders, inventory and KPIs.
  • Open API and SDK are available.

Limits

  • Free plan limits users and includes 25 active PMs.
  • Native multifactor authentication is not supported.
  • Mobile apps require Android 11 or iOS/iPadOS 17.
  • Rooted or modded devices are unsupported.

Who it suits

Fiix suits maintenance teams that need asset records, work orders and preventive-maintenance scheduling together. Offline mobile access is useful for technicians who need task instructions away from a connection.

Fiix in depth

Read the full write-up

Overview

Fiix is a computerized maintenance management system for organizations coordinating equipment, technicians and recurring maintenance. It suits teams that need asset records and work orders to travel with technicians, including when they are offline. Its breadth is useful, but the Free plan’s limited-user and active-PM caps and the lack of native multifactor authentication warrant a close look.

Founded in 2008 and headquartered in Toronto, Fiix runs on the web and Android and iOS, with API access. Fiix states that it encrypts processed data with 256-bit TLS over HTTPS and is subject to independent third-party SOC 2 Type 2 audits. Daily backups are kept across geographically diverse locations on a rolling 30-day basis; CMMS data export is available. Fiix reports average uptime of 99.5%.

Key features

Asset management: Asset details, availability, costs, maintenance schedules and history stay together, with QR-code access. This gives maintenance teams a shared reference point for equipment and its upkeep.

Work orders: Users can submit, update and complete work orders and prioritize planned and unplanned tasks. That makes Fiix relevant to teams handling scheduled work and incoming repairs in the same system.

Preventive maintenance: Schedules can be triggered by dates, meter readings, events or alarms, with automated task lists and notifications. The range of triggers can suit equipment with usage-based or event-based service needs as well as calendar schedules.

Offline mobile work: Technicians can access work orders and instructions and update completed tasks without a connection. That is a practical advantage for work in areas with unreliable connectivity. The app supports Android 11 or later and iOS/iPadOS 17 or later; rooted or modified devices are unsupported.

Reporting and integrations: A customizable interactive dashboard and scheduled reports cover work orders, inventory and KPIs. An app exchange, two-way smart connectors, an open API and developer tools give organizations routes to connect maintenance operations with other systems.

Access security: Fiix supports SAML 2.0 and OpenID Connect single sign-on, but does not provide native MFA. Teams that require multifactor authentication must rely on a supported identity provider through SSO.

Pricing

Fiix uses a freemium model. The free tier can establish whether the core maintenance workflow fits, but its limited-user access and 25 active preventive-maintenance limit make it a constrained choice for larger teams or broader scheduled programs.

Free — free: Limited users, no credit card required, and 25 active PMs. It includes unlimited service requests, work orders and downtime tracking, plus asset management, the mobile app, inventory, parts and supplies, and a calendar. The active-PM cap is the key constraint for teams with many recurring schedules.

Basic — $45 a month: Billed per user, per month. It removes the PM limit and adds reports, resource-based scheduling, user certification tracking, success team access, email and phone support, and pass/fail inspections. It fits teams that need more maintenance planning and support without the multi-site features of Professional.

Professional — $75 a month: Billed per user, per month. It adds multi-site management, Fiix Foresight, purchasing and RFQs, nested PMs, multi-asset work orders, inventory cycle counts, advanced notifications, and custom analytics and reports. It is the more suitable tier for organizations coordinating maintenance across sites or requiring more detailed purchasing and reporting workflows.

Enterprise — custom pricing: Adds failure codes, a customizable interface, customized workflows, Integration Hub, custom API integrations, e-signatures, an audit trail and SSO. This is aimed at organizations needing tailored processes or integrations; the price is custom.

Fiix MAX — contact for pricing: Adds an AI maintenance assistant and must be combined with Professional or Enterprise. It is unavailable to Lite License users, so it is not a standalone upgrade for every license type.

Lite License (Operator Access) — contact for pricing: Provides limited CMMS access and must be combined with Basic, Professional or Enterprise. It is an add-on access option rather than a standalone plan.

Platforms

Fiix is available on web, Android and iOS, with API access. The native mobile app supports offline work, subject to its stated minimum operating-system versions and device restrictions.

Who it's for

Fiix is a strong fit for maintenance organizations that need asset records, work orders, scheduled maintenance, spare-parts inventory and mobile technician access in one system. The Free plan offers a low-commitment start for limited-user teams with no more than 25 active PMs; Basic and Professional suit teams that need expanded planning, support, reporting or multi-site operations. Organizations that require native MFA should look elsewhere or ensure their SSO provider supplies it.

Pros and cons

Pro: Offline mobile access lets technicians consult instructions and update work orders without connectivity.

Pro: Preventive maintenance can trigger from dates, readings, events or alarms, accommodating several scheduling patterns.

Pro: The free tier includes work orders, asset management, inventory and mobile access, rather than limiting the trial to a short period.

Con: Free access is limited to users and 25 active PMs, which can make it unsuitable once a team or schedule grows.

Con: Basic and Professional charge per user per month, so costs scale with the number of seats.

Con: MFA is not native; organizations must obtain it through a supported SSO identity provider.

Alternatives

MaintainX is worth comparing for teams seeking a freemium, multi-platform maintenance tool with a free tier that includes unlimited work orders, procedures and requester users, plus a free trial.

Planon is a paid alternative with a free trial and Android, iOS, web and API platforms.

EMS Academic Scheduling is a paid option for organizations seeking scheduling software across web, desktop and mobile platforms; it has no free plan.

Spacewell is a paid alternative with Android, iOS, web and API support, including plans for workplace, energy and asset use.

ADOX AI CAFM is a paid alternative with a free trial and a Professional plan structured around a single site, area, administrator and asset limits.

AkitaBox may suit building owners and operators who prefer pricing based on square footage and selected modules, with volume discounts for larger portfolios.

MPACT CMMS is another maintenance-software option, with a Professional plan priced at $29 a month per user when billed annually.

UpKeep is a paid alternative with a free trial; its Essential plan is $24 a month and includes unlimited work orders and locations.

For broader category comparisons, see CMMS Software, Work Order Management Software, Facilities Management Software and Church Facility Management Software.

Verdict

Choose Fiix if your maintenance team needs a capable system for assets, preventive maintenance and work orders, especially when technicians need to keep working offline. Its flexible scheduling and broad mobile workflow are compelling strengths. Look elsewhere if native MFA is mandatory, or if per-user pricing and the Free plan’s limited-user and 25-active-PM caps do not fit your team.

Verdict

Fiix covers asset management, work orders and scheduled maintenance, with offline mobile access and reporting. Check the user and active-PM limit on Free, and note that MFA depends on supported single sign-on providers.

Where Specifiction places it

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