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SPECIFICTION
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Gym Assistant

gymassistant.com

From $8.33/mo Free plan WebWindowsiOSAndroid
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Spec score 9.1 #4 of 37 in Gym Management Software

What it is

Gym Assistant is membership management software for small to medium-sized gyms, fitness centers, and health clubs. The installed Windows application supports member records, check-in, billing, payments, reports, measurements, notes, electronic documents, and waiver tracking. Barcode readers can automate check-in, and access-control add-ons support digital SmartKeys, barcode tags, and proximity cards or fobs. Billing includes invoices, integrated payment processing, monthly ACH and card payments through selected processors, and real-time swiped card transactions. MemberConnect adds online sign-up and payments, messaging, SMS, announcements, referrals, family accounts, and billing or visit history. Elite mobile credentials use changing QR codes or barcodes and can work without nearby Wi-Fi or cellular service. Gym Assistant is not cloud based, but network licenses let two to ten computers share data and DataSync can synchronize member data across facilities. A software purchase includes one year of phone and email support and free updates. MemberConnect Base is free; Plus is $10,015 a year, billed $100/year or $15/month; Elite is $25,030 a year, billed $250/year or $30/month.

Spec sheet

What it does
Gym Assistant is membership-management software for small and medium-sized gyms, health clubs and fitness centers.Read 15 Oct 2026 · gymassistant.com
Purpose
Gym Assistant is membership management software for small to medium size gyms, fitness centers and health clubs.Read 9 Oct 2026 · gymassistant.com
Deployment
The core application is installed locally on Windows and is explicitly described as non-cloud; cloud services are provided through MemberConnect.Read 15 Oct 2026 · gymassistant.com
Integrations
Official documentation covers payment processing with Authorize.net, Bambora/Worldline, IP Pay, Cayan/MerchantWare and other processor methods.Read 15 Oct 2026 · gymassistant.com
Headquarters
Alameda, California, United StatesRead 28 Sep 2026 · gymassistant.com
Founded
1989Read 28 Sep 2026 · gymassistant.com
Maker
Bio-Logic, Inc. publishes Gym Assistant and ProShop; Jon Harlan is founder and president.Read 15 Oct 2026 · gymassistant.com
Access control
Access-control systems can control multiple entrances by schedule, membership type and add-on services.Read 15 Oct 2026 · gymassistant.com
API and SDK position
The public materials document processor API credentials and hardware integrations, but do not present a Gym Assistant public developer API or SDK.Read 15 Oct 2026 · gymassistant.com
Automated check-in
Barcode, proximity-card, SmartKey and mobile methods can record visits in the background while staff use the computer for other work.Read 15 Oct 2026 · gymassistant.com
Backup
The FAQ says backups can be saved to writable CD or USB as a password-protected file, or to the Bio-Logic web server, where data is described as available only to the user.Read 9 Oct 2026 · gymassistant.com
Billing
The software supports recurring credit-card and ACH/EFT billing, batch card charges, payment authorization and billing freezes.Read 15 Oct 2026 · gymassistant.com
Capacity and networking
The database supports up to 32,000 member records and networking for up to 10 workstations.Read 15 Oct 2026 · gymassistant.com
Check-in and access
Barcode readers enable automated check-in, while access control add-ons support credentials including digital SmartKeys, barcode tags and proximity cards or fobs.Read 9 Oct 2026 · gymassistant.com
Company facts
Bio-Logic is privately held, began in 1989 and lists offices at 1134 Ballena Boulevard, Suite 18, Alameda, California.Read 15 Oct 2026 · gymassistant.com
Core features
The software supports member records, check-in, billing, reports, payments, measurements, notes, electronic documents and waiver tracking.Read 9 Oct 2026 · gymassistant.com
Data control and security
The product FAQ says users own and control their data, can export it without fees, and can restrict access to sensitive information using password options.Read 9 Oct 2026 · gymassistant.com
Data ownership
The maker says customers own their data and can export it at any time without an export fee.Read 15 Oct 2026 · gymassistant.com
Documentation
The maker provides an online user guide, knowledge base, technical documents, installers and remote-assistance support.Read 15 Oct 2026 · gymassistant.com
Guarantee
Software can be returned within 30 days for a refund excluding original shipping and handling; equipment has a 60-day performance guarantee.Read 15 Oct 2026 · gymassistant.com
Installation
The documented installer is GymAsst260_Setup.exe, downloaded from a password-protected installer page.Read 15 Oct 2026 · gymassistant.com
Integration requirements
MemberConnect requires a merchant services account for portal sign-ups and payments, an active paid support plan and Gym Assistant software version 2.6.0; online portal payments are supported only in the U.S. and Canada.Read 9 Oct 2026 · gymassistant.com
Limit: hardware cost
GetApp reviewers report that hardware expansions and some merchant options can become costly or limited.Read 15 Oct 2026 · getapp.com
Limit: learning curve
Capterra reviewers report a learning curve for new owners inheriting an existing Gym Assistant installation.Read 15 Oct 2026 · capterra.com
Limit: mobile administration
A Software Advice reviewer says they could not find a way to access the system remotely from a phone.Read 15 Oct 2026 · softwareadvice.com
Limit: paid support
After the included first year, paid support costs $190 or $370 annually, with individual tickets priced at $125 or $180 per half hour.Read 15 Oct 2026 · gymassistant.com
Limit: synchronization
Capterra review material reports GateKeeper synchronization problems that can leave new or renewed members' swipe cards unusable.Read 15 Oct 2026 · capterra.com
Limit: update bugs
A Capterra reviewer reports frustrating bugs after updates, although support resolved the issues quickly.Read 15 Oct 2026 · capterra.com
Limit: Windows-only core
The maker says the core software does not run on Macintosh or Chromebook computers and is not cloud based.Read 15 Oct 2026 · gymassistant.com
Marketing communications
Features include email templates, batch email, SMS notifications and announcements.Read 15 Oct 2026 · gymassistant.com
Member records
The member screen supports adding members, payments, measurements, notes, photos, membership plans, visit history, electronic documents and waiver tracking.Read 15 Oct 2026 · gymassistant.com
MemberConnect
MemberConnect adds online enrollment, payments, messaging, SMS, family accounts, referrals, billing history and visit history.Read 15 Oct 2026 · gymassistant.com
Mobile access
MemberConnect Elite mobile credentials use a changing QR code or barcode, disable screen captures, and can work without nearby Wi-Fi or cellular service.Read 9 Oct 2026 · gymassistant.com
Mobile access security
Elite mobile credentials generate a new QR or barcode each time and disable screenshots; the app can work without nearby Wi-Fi or cellular service.Read 15 Oct 2026 · gymassistant.com
Mobile app update
The iOS MemberConnect app version 1.3.1 was released April 24, 2026 with bug fixes.Read 15 Oct 2026 · apps.apple.com
Multi-location
DataSync lets multiple facilities share and synchronize member data, and the maker says communications with its private server database are secure.Read 9 Oct 2026 · gymassistant.com
Network license
A network license lets 2 to 10 computers share Gym Assistant and ProShop data, with changes appearing on the other computers.Read 9 Oct 2026 · gymassistant.com
Notable limits
Gym Assistant is an installed Windows-only application and is not cloud based; the maker says it can run on a Mac using Parallels Desktop.Read 9 Oct 2026 · gymassistant.com
Praise: ease of use
Software Advice reviewers praise quick staff training, simple navigation and rapid member entry.Read 15 Oct 2026 · softwareadvice.com
Praise: support
Independent reviewers repeatedly describe support as fast, knowledgeable, responsive and helpful.Read 15 Oct 2026 · getapp.com
Praise: value
GetApp reviewers commonly praise the one-time purchase for avoiding recurring subscription fees and describe the product as good value.Read 15 Oct 2026 · getapp.com
Rating on Apple App Store
4.2 out of 5 from 5 ratingsRead 15 Oct 2026 · apps.apple.com
Rating on Capterra
4.6 out of 5 from 206 reviewsRead 15 Oct 2026 · capterra.com
Rating on G2
3.7 out of 5 from 3 reviewsRead 15 Oct 2026 · g2.com
Rating on GetApp
4.6 out of 5 from 206 reviewsRead 15 Oct 2026 · getapp.com
Rating on Software Advice
4.6 out of 5 from 206 reviewsRead 15 Oct 2026 · softwareadvice.com
Reporting
Reports cover membership, journal, attendance, revenue, occupancy, birthdays, insurance and visits.Read 15 Oct 2026 · gymassistant.com
Retail POS
The product suite includes ProShop point-of-sale software for physical merchandise sales.Read 15 Oct 2026 · gymassistant.com
Security statement
Bio-Logic says it uses SSL encryption for credit-card transactions and does not sell or rent email addresses for solicitation.Read 15 Oct 2026 · gymassistant.com
Support and updates
A software purchase includes one year of phone and email technical support and free updates; an optional maintenance plan can continue automatic updates after the first year.Read 9 Oct 2026 · gymassistant.com
System requirements
The listed requirements are Windows 11, 40 MB free disk space, 8 GB minimum RAM for software-only use and 16 GB minimum for access-control or network-license use.Read 15 Oct 2026 · gymassistant.com
VIZpin integration
An independent integration announcement describes Gym Assistant support for VIZpin access control; VIZpin supplies SDKs and APIs for access and remote data management.Read 15 Oct 2026 · entegritysmart.com

Plans and prices

MemberConnect Base Free online sign-up · online payments · family members · referrals · billing history Read 15 Oct 2026 · gymassistant.com
MemberConnect Plus $100 a year $100/year or $15/month all Base features · portal messaging · SMS messaging Read 15 Oct 2026 · gymassistant.com
Silver Support Level $190 a year annual Gym Assistant, ProShop and TimeClock support · check-in · card processing · PhotoCapture · receipt printer and cash drawer Read 15 Oct 2026 · gymassistant.com
MemberConnect Elite $250 a year $250/year or $30/month all Plus features · member mobile app · mobile access and check-in Read 15 Oct 2026 · gymassistant.com
Gold Support Level $370 a year annual all Silver support items · networking · access control Read 15 Oct 2026 · gymassistant.com
Gym Assistant Software Price not published one-time purchase eight capacity editions · one year support, upgrades and automated backup Read 15 Oct 2026 · gymassistant.com

Every Gym Assistant plan and price →

Strong points and limits

Strong points

  • Includes member records, billing, and waiver tracking
  • Supports barcode check-in and access-control add-ons
  • MemberConnect includes online sign-up and payments
  • DataSync can synchronize member data between facilities
  • Includes one year of support and updates

Limits

  • Runs on Windows and is not cloud based
  • Online portal payments are supported only in the U.S. and Canada
  • MemberConnect requires version 2.6.0 and paid support

Who it suits

Gym Assistant suits small and medium-sized gyms, fitness centers, and health clubs that want installed membership management and check-in tools. MemberConnect is relevant to facilities that also need online sign-up, payments, messaging, or mobile access.

Verdict

Gym Assistant pairs installed membership management with optional portal and access-control capabilities. Its Windows-only, non-cloud setup and MemberConnect requirements are important considerations before selecting it.

Where Specifiction places it

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