Ignition

Spec sheet

What it does

Ignition is a revenue and billing platform for service businesses that automates proposals, invoicing, payments and workflows.Read 15 Oct 2026 · ignitionapp.com

Free plan

NoRead 22 Sep 2026 · ignitionapp.com

Integrations

Official integration material lists Xero, QuickBooks, Xero Practice Manager, Karbon, Zapier, MYOB Business, ProConnect and other connected apps.Read 15 Oct 2026 · ignitionapp.com

Headquarters

Surry Hills, New South Wales, AustraliaRead 28 Sep 2026 · ignitionapp.com

Founded

2013Read 28 Sep 2026 · ignitionapp.com

AI price insights

Price Insights benchmarks service pricing against similar businesses and suggests prices with explanatory reasoning.Read 15 Oct 2026 · support.ignitionapp.com

Analytics and reporting

YesRead 22 Sep 2026 · ignitionapp.com

API availability

Core API access is available on every subscription plan during early access and is enabled by an administrator through Labs.Read 15 Oct 2026 · support.ignitionapp.com

API limitations

The Core API cannot access payment records, billing items, deals, forms, message templates or document files and is limited to 1,000 requests per app per hour during early access.Read 15 Oct 2026 · support.ignitionapp.com

Billing modes

Services can be billed as recurring charges, one-off charges, deposits or milestone stages.Read 15 Oct 2026 · support.ignitionapp.com

Built-in e-signatures

YesRead 22 Sep 2026 · ignitionapp.com

Client activity tracking

YesRead 22 Sep 2026 · ignitionapp.com

Company founded and scale

Ignition says it was founded in 2013 and has more than 8,500 customers, 2.4 million clients engaged and over $13 billion in customer revenue processed through the platform.Read 15 Oct 2026 · ignitionapp.com

Company legal identity

The legal entity named in the terms is Practice Ignition Pty Ltd, a proprietary limited company headquartered in Australia.Read 15 Oct 2026 · ignitionapp.com

Company profile

LinkedIn lists Ignition as privately held, headquartered in Sydney CBD, founded in 2013 and employing 51–200 people.Read 15 Oct 2026 · linkedin.com

Contracts and signatures

Proposal workflows support engagement terms, electronic signatures and additional documents with required or optional signatories.Read 15 Oct 2026 · ignitionapp.com

Core API

The Core API can read and write clients, contacts, proposals, proposal content, invoices, services and payment links.Read 15 Oct 2026 · support.ignitionapp.com

CRM integrations

YesRead 22 Sep 2026 · ignitionapp.com

Crunchbase ownership data

Crunchbase lists Practice Ignition Pty Ltd as the legal name, founders Guy Pearson and Dane Thomas, and 15 investors including CIBC Innovation Banking and JMI Equity.Read 15 Oct 2026 · crunchbase.com

Custom branding

YesRead 22 Sep 2026 · ignitionapp.com

Deals pipeline

The deals add-on provides lead tracking, customizable stages, funnel visualization, automated progression, proposal linking and notes.Read 15 Oct 2026 · ignitionapp.com

Documentation and support

The help center provides collections for proposals, payments, integrations, reporting and many setup articles, with support offered through chat and email.Read 15 Oct 2026 · support.ignitionapp.com

Encryption and backups

The security page states that traffic uses SSL with 256-bit encryption, stored data uses AES-256, and daily offsite backups are retained for seven days.Read 15 Oct 2026 · ignitionapp.com

Funding news

Ignition announced a Series A capital raise of A$5 million in a post dated May 29, 2017.Read 15 Oct 2026 · ignitionapp.com

Invoicing

The service can create invoices and automatically mark connected Xero or QuickBooks invoices as paid when payments clear.Read 15 Oct 2026 · support.ignitionapp.com

Licence and hosting

Terms describe subscription software accessed through Ignition's website, while the security page says production systems run on Amazon Web Services.Read 15 Oct 2026 · ignitionapp.com

Limit: integrations and customization

Reviewers report gaps or friction in QuickBooks and Karbon integrations, limited pricing or form customization and missing connections to some project-management tools.Read 15 Oct 2026 · g2.com

Limit: payment and support incidents

Trustpilot reviewers report delayed collections, slow responses to payment problems and disputed duplicate or continued subscription charges.Read 15 Oct 2026 · uk.trustpilot.com

Limit: pricing

Reviewers on G2, Capterra and Software Advice repeatedly describe the subscription or payment-processing costs as expensive, especially for smaller firms or small engagements.Read 15 Oct 2026 · softwareadvice.com

Online forms

Forms collect client and lead information through branded links or email, with export, deletion and resend controls.Read 15 Oct 2026 · ignitionapp.com

Online payment collection

YesRead 22 Sep 2026 · ignitionapp.com

Payment-data handling

Card and direct-debit details are sent to PCI-DSS Level 1 payment providers and are not stored in Ignition systems.Read 15 Oct 2026 · support.ignitionapp.com

Payments

Ignition Payments accepts card, direct debit, ACH in the United States and other region-specific methods, with payment details collected in proposals.Read 15 Oct 2026 · support.ignitionapp.com

Praise: customer support

GetApp reviewers commonly describe onboarding and support staff as knowledgeable, patient, proactive and quick to respond through email or video calls.Read 15 Oct 2026 · getapp.com

Praise: usability and automation

G2 and Capterra reviewers repeatedly praise easy proposal creation, centralized onboarding, automated billing or collections and reduced administrative follow-up.Read 15 Oct 2026 · g2.com

Product update March 2026

On March 18, 2026, Ignition added one-off invoices and additional-service billing for out-of-scope work without creating a full proposal.Read 15 Oct 2026 · ignitionapp.com

Proposals

Users can create branded online proposals from templates, send them for acceptance and trigger billing workflows after signing.Read 15 Oct 2026 · support.ignitionapp.com

Rating on Capterra

4.7 out of 5 from 153 reviewsRead 15 Oct 2026 · capterra.com

Rating on G2

4.7 out of 5 from 123 reviewsRead 15 Oct 2026 · g2.com

Rating on GetApp

4.7 out of 5 from 153 reviewsRead 15 Oct 2026 · getapp.com

Rating on Software Advice

4.7 out of 5 from 153 reviewsRead 15 Oct 2026 · softwareadvice.com

Rating on Trustpilot

3.9 out of 5 from 39 reviewsRead 15 Oct 2026 · uk.trustpilot.com

Security certification

Ignition states that it is SOC 2 Type 2 certified.Read 15 Oct 2026 · ignitionapp.com

Security operations

Ignition says it performs annual penetration testing, maintains a bug-bounty program and normally applies security patches within 24 hours of public release.Read 15 Oct 2026 · ignitionapp.com

System requirements

Payment verification recommends a modern Chrome, Firefox or Safari browser and requires pop-ups for identity-document upload.Read 15 Oct 2026 · support.ignitionapp.com

Plans and prices

Every Ignition plan and price →

Where Specifiction places it

• Proposal Software#7 of 1348.9
• Quote Management Software#3 of 348.7
• Proposal Management Software#3 of 338.8
• Document Automation Software#7 of 338.5
• Pipeline Management#8 of 288.7