CiC Employee Assistance Programme 8.0 Visit MCL Medics EAP
mcl-medics.com
What it is
MCL Medics EAP is an employer-funded employee assistance programme for organisations in policing, local government, higher education and the private sector. It supports employees with personal or work-related problems that may affect attendance or performance. Confidential help is available 24 hours a day, every day, through a phone helpline, app, video chat and onsite crisis response. Structured counselling addresses anxiety, depression, stress, bereavement and relationship difficulties. Clinical triage is offered within two working days, with therapy typically beginning within seven days. The programme also provides legal information, financial and debt-management guidance, budgeting help and creditor-negotiation guidance. Managers receive a separate round-the-clock line for difficult conversations, team conflicts and return-to-work planning. Workplace incident response and trauma counselling include EMDR and trauma-focused CBT. The EAP shares clinical governance and referral pathways with MCL Medics’ occupational health services. Individual use is not disclosed to employers; reporting is anonymised and aggregated. Pricing is on request, billed per employee per annum, and scaled to workforce size. Android, iOS and web access are listed.
Spec sheet
- Purpose
- The employer-funded programme supports employees with personal and work-related issues that could affect attendance or performance.Read 4 Oct 2026 · mcl-medics.com
- Security
- MCL Medics lists ISO/IEC 27001 certification among its certifications and accreditations.Read 4 Oct 2026 · mcl-medics.com
- Headquarters
- Southport, United KingdomRead 28 Sep 2026 · mcl-medics.com
- Founded
- 1999Read 28 Sep 2026 · mcl-medics.com
- Accreditation
- The EAP is EAPA-accredited, and the company describes its occupational health services as SEQOHS-certified.Read 4 Oct 2026 · mcl-medics.com
- App
- MCL Medics says its bespoke EAP app comes as standard; the official site links to an EAP app download but does not state its supported operating systems on the opened pages.Read 4 Oct 2026 · mcl-medics.com
- Availability
- Confidential employee support is available 24 hours a day, 365 days a year.Read 4 Oct 2026 · mcl-medics.com
- Company background
- MCL Medics says it has delivered occupational health and employee assistance services across the UK since 1999.Read 4 Oct 2026 · mcl-medics.com
- Confidentiality and reporting
- Individual use is not disclosed to employers; employers receive anonymised, aggregated utilisation data and management information reports.Read 4 Oct 2026 · mcl-medics.com
- Counselling
- Structured counselling covers anxiety, depression, stress, bereavement and relationship difficulties, with clinical triage within two working days and therapy typically starting within seven days.Read 4 Oct 2026 · mcl-medics.com
- Crisis and trauma response
- The service provides workplace incident response and trauma counselling, including EMDR and trauma-focused CBT.Read 4 Oct 2026 · mcl-medics.com
- Legal and financial support
- The programme offers legal information and financial and debt management guidance, including budgeting support and creditor negotiation guidance.Read 4 Oct 2026 · mcl-medics.com
- Manager support
- Managers can use a dedicated 24/7 support line for difficult conversations, team conflicts and return-to-work planning.Read 4 Oct 2026 · mcl-medics.com
- Occupational health integration
- MCL Medics says its EAP and occupational health services share a clinical governance framework and direct referral pathways.Read 4 Oct 2026 · mcl-medics.com
- Who it serves
- The EAP supports organisations across policing, local government, higher education and the private sector.Read 4 Oct 2026 · mcl-medics.com
Plans and prices
MCL Medics EAP Priced on request Per employee per annum; tailored quote within 24 hours, with no obligation. Price scales to workforce size Read 4 Oct 2026 · mcl-medics.com
Strong points and limits
Strong points
- 24/7 confidential support every day
- Counselling with defined triage and therapy times
- Legal, financial and debt guidance
- Dedicated manager support line
- Phone, app, video and onsite channels
Limits
- No free plan
- Pricing requires a tailored quote
- Employer reporting is aggregated rather than individual
Who it suits
It suits organisations seeking confidential employee and manager support across workplace, personal, financial and crisis situations. It is available to employers in several public, education, policing and private-sector settings.
Verdict
MCL Medics EAP combines round-the-clock counselling, practical guidance, manager assistance and crisis response. Organisations must request a workforce-based quote rather than select a published price.
Where Specifiction places it
- Employee Assistance Program Software#15 of 217.2
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