Momence

Momence is an all-in-one operating platform for fitness and wellness studios that need scheduling, payments, customer communication, and marketing in one place. It suits yoga, Pilates, dance, cycling, gym, and boutique operators with varied experiences and follow-up needs. Its strongest case is operational breadth; its clearest limitation is the lack of HIPAA-compliant handling for medical information.

Overview

Momence brings bookings, payments, customer activity, messaging, and business operations into one system for experience-based businesses. The unified approach is useful when a studio would otherwise join separate calendars, payment tools, inboxes, and marketing services. It is less suitable when medical records or protected health information are central to the workflow.

The free customer app lets clients book with a business, but it does not let them search for other businesses. Momence says a business appears when it is the only business that customer has visited in the app, so the app is primarily a retention and booking channel rather than a discovery marketplace.

Key features

Scheduling and bookings

Operators can schedule recurring classes, appointments, workshops, events, and other experiences. Availability, booking rules, capacity, pricing, and staff assignments are configurable, with instructor scheduling, waitlists, and capacity management for fuller timetable control. That range fits studios combining group classes with appointments better than a calendar built only for one repeating class type. Web and mobile booking give customers two direct booking channels.

Messaging and automation

The Inbox brings two-way SMS, in-app messages, email, Instagram direct messages, and Facebook direct messages together. Sequences can trigger customer journeys after activity such as a purchase, a missed class, or a period of inactivity, making follow-up more systematic than one-off outreach. The AI Inbox Agent can answer routine questions and assist with eligible bookings and membership requests, escalating cases that require a person. Studios should still expect staff involvement for exceptions and non-routine requests.

Payments and integrations

Momence supports online and in-person payments, saved payment methods, and payment plans. Ready-made connections include Zoom, Stripe, Wellhub, QuickBooks, and Kisi. The Zoom connection can create up to 100 meetings at once; additional meetings queue for the following day, and a paid Zoom plan is required. That limit matters for operators scheduling large batches of online sessions.

Security and health-data limits

Momence says data is encrypted in transit with TLS and encrypted at rest with algorithms such as AES-256 where technically feasible. The full platform is not HIPAA compliant. SOAP notes and customer diagnoses are identified as features subject to HIPAA requirements, and intake forms are not HIPAA compliant and should not store medical protected health information. Healthcare-oriented studios should choose a platform with an appropriate compliant workflow instead.

Pricing

Momence uses custom pricing: businesses must contact sales for a quote tailored to their operation. That may accommodate different studio sizes, but it prevents a quick cost comparison before a sales conversation. A 14-day free trial can be activated from Settings by switching to a Studio Account, giving prospective customers a short evaluation window before committing.

There are no published seat, usage, renewal, or free-plan terms to weigh. Prospective buyers should confirm those commercial conditions, along with the cost of any required supporting services such as a paid Zoom plan, during the quote process.

Platforms

Momence runs on the web and has Android and iOS apps. Customers can use the free mobile app to book, while operators can use the broader platform across supported web and mobile environments.

Who it's for

Momence is aimed at fitness and wellness businesses, including yoga, Pilates, dance, indoor cycling, gyms, and boutique studios. It is a good fit for teams managing several experience types, payment methods, communication channels, and automated follow-up in one operation. Studios that need public marketplace discovery, or that handle medical information requiring HIPAA-compliant storage, should look elsewhere.

Pros and cons

Pro: Classes, appointments, workshops, events, staffing, capacity, pricing, and waitlists can be coordinated in one scheduling system.

Pro: Multichannel Inbox messaging, activity-based Sequences, and an AI agent support both routine service and repeatable marketing follow-up.

Pro: Online and in-person payments, saved payment methods, payment plans, and integrations with tools such as Stripe and QuickBooks reduce operational fragmentation.

Con: Pricing is custom, so buyers cannot assess the subscription against their budget without contacting sales.

Con: The customer app supports booking but not searching across businesses, limiting its value for discovery-led acquisition.

Con: The platform is not HIPAA compliant, and intake forms should not hold medical PHI.

Con: Zoom batch creation stops at 100 meetings and requires a paid Zoom plan, with excess meetings deferred to the next day.

Alternatives

Choose Waine Appointments if you need a freemium option, including a free plan with one location and unlimited appointments, rather than custom-priced software.

YogaCRM is the more focused alternative for a yoga teacher seeking a free tier and a solo plan with unlimited bookings and a 0% platform fee on online bookings.

Pick Arketa if you prefer published pricing, including an Individual plan at $49 a month when billed annually, with scheduling and one team-member login.

MyDojang is worth considering for a paid studio plan with stated student and SMS allowances, such as its $49 a month Starter plan.

Choose Pike13 when a 12-month contract and a published 159.00 USD monthly Essential plan with unlimited staff seats and client profiles suit your studio.

DANZ is an alternative for businesses wanting a desktop-capable product and a 49.00 EUR monthly solo plan with no commitment.

Pick Gymcatch for a lower published entry price: £10 a month with unlimited bookings, customers, and team members.

MotionHub is another studio-management alternative with Android, iOS, and web support, plus free-plan and trial availability.

For broader category comparisons, see Fitness Class Scheduling Software, Fitness Studio Scheduling Software, Pilates Studio Software, Yoga Studio Software, Gym Marketing Software, and Personal Trainer Scheduling Software.

Verdict

Choose Momence if your fitness or wellness business wants scheduling, payments, communication, and automated customer journeys managed together, especially across classes and appointments. Look elsewhere if you need HIPAA-compliant medical workflows, marketplace-style customer discovery, or a clearly published price before speaking with sales.