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SPECIFICTION
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Muni-Link

muni-link.com

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Spec score 7.0 #20 of 26 in Utility Billing Software

What it is

Muni-Link is a cloud-based utility billing platform and customer information system for municipalities and utility providers. It combines account management, billing, payments, service orders, and customer communications. A guided single-page billing workflow handles readings, estimates, reports, calculations, and printing, while flagging irregular usage before bills are finalized. Customers can view bills and usage, pay, enroll in autopay or e-billing, and manage multiple accounts through the portal. Payment choices include Venmo, Google Pay, PayPal, credit cards, autopay, and text-to-pay through Invoice Cloud. Muni-Link connects with GIS, accounting, meter reading, and asset management systems, including QuickBooks, Sage Intacct, and NetSuite. It is hosted on Amazon Web Services with backups, updates, multi-factor authentication, and role-based permissions. Pricing is on request, and unlimited support is included during Eastern Time business hours.

Spec sheet

Purpose
Muni-Link is a cloud-based utility billing platform and customer information system for municipalities and utility providers.Read 4 Oct 2026 · muni-link.com
Security
The platform is hosted on Amazon Web Services and uses automatic backups, software updates, multi-factor authentication, and role-based permissions; the page does not name specific certifications.Read 4 Oct 2026 · muni-link.com
Support
Unlimited support is included with the subscription at no extra cost and is available by phone, chat, or email during Eastern Time business hours.Read 4 Oct 2026 · muni-link.com
Headquarters
Central Pennsylvania, United StatesRead 28 Sep 2026 · muni-link.com
Billing workflow
A guided, single-page workflow covers readings, estimates, reports, calculations, and printing, and flags irregular usage for review before bills are finalized.Read 4 Oct 2026 · muni-link.com
Business system integrations
Muni-Link connects with GIS, accounting, meter reading, and asset management systems; QuickBooks, Sage Intacct, and NetSuite are named accounting integrations.Read 4 Oct 2026 · muni-link.com
Company ownership and headquarters
Muni-Link says it is owned by Neptune Technology Group and headquartered in central Pennsylvania.Read 4 Oct 2026 · muni-link.com
Core functions
The platform brings account management, billing, payments, service orders, and customer communications into one system.Read 4 Oct 2026 · muni-link.com
Customer portal
Customers can use the online portal to view bills, make payments, review usage, enroll in autopay and e-billing, and manage multiple accounts.Read 4 Oct 2026 · muni-link.com
Integration list limit
The maker says to contact its team or request a demo for a complete current list of integration partners and capabilities.Read 4 Oct 2026 · muni-link.com
Payment integrations
The maker lists Invoice Cloud, Paystar, Global Payments, and Autoagent as payment providers; utilities using a different provider need to transition to an integrated partner.Read 4 Oct 2026 · muni-link.com
Payment options
Payment methods include Venmo, Google Pay, PayPal, credit cards, autopay, and text-to-pay through Invoice Cloud integration.Read 4 Oct 2026 · muni-link.com
Support hours
The support page lists availability as 9am–5pm EST and says an after-hours answering service handles urgent issues.Read 4 Oct 2026 · muni-link.com
Who it serves
Muni-Link identifies water, sewer, and stormwater utilities, trash and garbage authorities, municipal and regional governments, and flat-rate service providers as customers it serves.Read 4 Oct 2026 · muni-link.com

Plans and prices

Muni-Link utility billing subscription Priced on request Price not published; request a demo Read 4 Oct 2026 · muni-link.com

Every Muni-Link plan and price →

Strong points and limits

Strong points

  • Guided billing workflow flags irregular usage
  • Customer portal supports multiple accounts
  • Offers autopay and text-to-pay options
  • Connects with named accounting systems
  • Unlimited support is included

Limits

  • Pricing is not published
  • Different payment providers require transition
  • Support hours are listed as 9am–5pm EST
  • Specific security certifications are not named

Who it suits

It serves water, sewer, stormwater, refuse, municipal, regional, and flat-rate service providers. Utilities should note that another payment provider may require transition to an integrated partner.

Verdict

Muni-Link covers municipal utility billing, customer accounts, payments, and connected business systems in one web platform. Prospective users need a demo for pricing and a current integration list.

Where Specifiction places it

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