Tech riderRev. 4 Oct 2026
Muni-Link
- 1Runs onWeb
- 2CostsNot stated by the maker
- 3Utility typeswater, sewer, stormwater, refuse/trash, and other municipal services
- 4Billing modelmixed
- 5Rate managementYes
- 6Meter data importYes
- 7Payment processingYes
- 8AutopayYes
7 lines stated Written from the maker's own pages: muni-link.com
Overview
Muni-Link is ranked #10 of 28 in utility billing software on Specifiction. It runs on Web.
Muni-Link plans and pricing
All plansMuni-Link utility billing subscription Not published Price not published; request a demo muni-link.com · 4 Oct 2026
Compared on utility billing software
- Utility types
- water, sewer, stormwater, refuse/trash, and other municipal servicesmuni-link.com
- Billing model
- mixedmuni-link.com
- Rate management
- Yesmuni-link.com
- Meter data import
- Yesmuni-link.com
- Payment processing
- Yesmuni-link.com
- Autopay
- Yesmuni-link.com
- Customer account portal
- Yesmuni-link.com
Facts
- Purpose
- Muni-Link is a cloud-based utility billing platform and customer information system for municipalities and utility providers.muni-link.com · 4 Oct 2026
- Core functions
- The platform brings account management, billing, payments, service orders, and customer communications into one system.muni-link.com · 4 Oct 2026
- Billing workflow
- A guided, single-page workflow covers readings, estimates, reports, calculations, and printing, and flags irregular usage for review before bills are finalized.muni-link.com · 4 Oct 2026
- Customer portal
- Customers can use the online portal to view bills, make payments, review usage, enroll in autopay and e-billing, and manage multiple accounts.muni-link.com · 4 Oct 2026
- Payment options
- Payment methods include Venmo, Google Pay, PayPal, credit cards, autopay, and text-to-pay through Invoice Cloud integration.muni-link.com · 4 Oct 2026
- Payment integrations
- The maker lists Invoice Cloud, Paystar, Global Payments, and Autoagent as payment providers; utilities using a different provider need to transition to an integrated partner.muni-link.com · 4 Oct 2026
- Business system integrations
- Muni-Link connects with GIS, accounting, meter reading, and asset management systems; QuickBooks, Sage Intacct, and NetSuite are named accounting integrations.muni-link.com · 4 Oct 2026
- Integration list limit
- The maker says to contact its team or request a demo for a complete current list of integration partners and capabilities.muni-link.com · 4 Oct 2026
- Security
- The platform is hosted on Amazon Web Services and uses automatic backups, software updates, multi-factor authentication, and role-based permissions; the page does not name specific certifications.muni-link.com · 4 Oct 2026
- Support
- Unlimited support is included with the subscription at no extra cost and is available by phone, chat, or email during Eastern Time business hours.muni-link.com · 4 Oct 2026
- Support hours
- The support page lists availability as 9am–5pm EST and says an after-hours answering service handles urgent issues.muni-link.com · 4 Oct 2026
- Who it serves
- Muni-Link identifies water, sewer, and stormwater utilities, trash and garbage authorities, municipal and regional governments, and flat-rate service providers as customers it serves.muni-link.com · 4 Oct 2026
Company
- Company ownership and headquarters
- Muni-Link says it is owned by Neptune Technology Group and headquartered in central Pennsylvania.muni-link.com · 4 Oct 2026
- Headquarters
- Central Pennsylvania, United Statesmuni-link.com · 28 Sept 2026
Best Muni-Link alternatives
See all 12 All accessCh 01 SkyBill Utility Billing Free trialAndroidAPI 7.1 All accessCh 02 CUBIC Utility Billing WebWindows 6.8 All accessCh 03 MuniBilling AndroidiOS 6.8 All accessCh 04 CivicPlus Utility Billing AndroidiOS 6.7 All accessCh 05 CUSI Utility Billing WebWindows 6.6 All accessCh 06 OpenGov Accounts Payable APIWeb 6.6
Where it ranks on Specifiction
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Sources
- muni-link.com/utility/· checked 4 Oct 2026
- muni-link.com/product/· checked 4 Oct 2026
- muni-link.com/features/payments/· checked 4 Oct 2026
- muni-link.com/features/integrations/· checked 4 Oct 2026
- muni-link.com/forever-support/customer-support-team/· checked 4 Oct 2026
- muni-link.com/company/· checked 4 Oct 2026