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SPECIFICTION
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NorthStar CIS

northstarutilities.com

WebWindowsSelf-hosted

Spec sheet

Purpose
NorthStar CIS is a customer information and billing system designed for small to medium-sized utilities and municipalities.Read 7 Oct 2026 · northstarutilities.com
Deployment
The vendor says CIS can be hosted on the customer’s server or on NorthStar Cloud; the cloud service is fully hosted and managed.Read 7 Oct 2026 · northstarutilities.com
Integrations
NorthStar describes REST API integrations with meter data management, outage management, kiosks, payment portals, and electronic bill presentment and payment providers.Read 7 Oct 2026 · northstarutilities.com
Support
Standard support hours are 8:00 am to 8:00 pm ET Monday through Friday, excluding designated statutory holidays.Read 7 Oct 2026 · northstarutilities.com
Headquarters
Ottawa, Ontario, CanadaRead 28 Sep 2026 · northstarutilities.com
Founded
1976Read 28 Sep 2026 · northstarutilities.com
Add-ons
Named add-ons include SilverBlaze customer self-service portal, mCare mobile workforce management, BI ReportsAnywhere, BI Executive Information Systems, and eDOCS.Read 7 Oct 2026 · northstarutilities.com
AWS compliance
The vendor lists AWS data-center certifications and compliance including SOC 1/2/3, ISO 27001, FedRAMP, HIPAA, and ITAR.Read 7 Oct 2026 · northstarutilities.com
Billing
The software can be customized to bill multiple utilities on one statement, including complex, deregulated, or alternate energy billing.Read 7 Oct 2026 · northstarutilities.com
Cloud platform
NorthStar says its cloud service is delivered in partnership with Amazon Web Services and is accessible through a browser-based interface.Read 7 Oct 2026 · northstarutilities.com
Cloud security
For NorthStar Cloud, the vendor describes HTTPS encryption, VPN tunnels, automatic backups, encryption and data integrity controls, traffic protection, and authentication and authorization management.Read 7 Oct 2026 · northstarutilities.com
Company history
NorthStar Utilities Solutions says it was founded in 1976 and serves utility providers and municipalities across North America and the Caribbean.Read 7 Oct 2026 · northstarutilities.com
Customer service
It supports customer service workflows from move-in to move-out and billing in person, by mail, or online.Read 7 Oct 2026 · northstarutilities.com
Rates and meters
The vendor describes support for complex rate structures, distributed energy billing, and meter data from analog, AMR, and AMI meters.Read 7 Oct 2026 · northstarutilities.com
Reporting and automation
NorthStar describes configurable and scheduled reports and automated workflows for reducing repetitive tasks.Read 7 Oct 2026 · northstarutilities.com

Plans and prices

NorthStar CIS Priced on request Pricing available by request; demo offered Read 7 Oct 2026 · northstarutilities.com

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Where Specifiction places it

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