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SPECIFICTION
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Ombud

ombud.com

Web
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Spec score 7.8 #12 of 33 in Proposal Management Software

What it is

Ombud is a web-based response management platform for enterprise revenue operations teams. It helps teams prepare responses to RFPs, RFIs, DDQs, and security questionnaires using a searchable content library and OmMatch, which recommends material for answers and can automate questionnaire responses. Its Sales Engineering Ombuddy assists with solution mapping, technical assessments, demo scripts, and value-based selling; its Response Management Ombuddy supports proposal workflows, response drafting, InfoSec questionnaires, and client presentations. Teams can track presales content and requests across the sales cycle, use Salesforce access to connect opportunities with workflows, and import documents themselves. Responses can be shared as live web pages or exported to Excel, Word, or PDF. Analytics include customer viewing data and win rates. Ombud lists role-based access, SAML 2.0 SSO, encryption in transit, and ISO/IEC 27001:2013 certification. It runs on the web. Pricing is on request.

Spec sheet

Purpose
Ombud is an automated response management platform for completing RFPs, RFIs, DDQs, and security questionnaires.Read 9 Oct 2026 · ombud.com
Product
Ombud describes itself as an AI assistant and orchestrated RevOps platform for enterprise-level revenue operations teams.Read 9 Oct 2026 · ombud.com
Intended users
The site says Ombud serves enterprise-level RevOps teams, including sales engineering and response management roles.Read 9 Oct 2026 · ombud.com
Integrations
The product page identifies Salesforce access and integration as a way to connect sales opportunities with Ombud workflows.Read 9 Oct 2026 · ombud.com
Support
Ombud directs customers to [email protected] for support.Read 9 Oct 2026 · ombud.com
Founded
Ombud CEO Thad Eby returned to Colorado to start the company in 2011.Read 9 Oct 2026 · ombud.com
AI assistants
Ombud’s Sales Engineering and Response Management Ombuddies assist with tasks including solution mapping, proposal workflows, RFP responses, and InfoSec questionnaires.Read 9 Oct 2026 · ombud.com
Analytics and reporting
YesRead 20 Sep 2026 · ombud.com
Client activity tracking
YesRead 20 Sep 2026 · ombud.com
Collaboration
The platform tracks presales content, ad-hoc requests, and responses across the sales cycle, and supports access through Salesforce.Read 9 Oct 2026 · ombud.com
Contact support
Ombud directs customers seeking support to [email protected].Read 9 Oct 2026 · ombud.com
CRM integrations
YesRead 20 Sep 2026 · ombud.com
Custom branding
YesRead 20 Sep 2026 · ombud.com
Deliverables
Ombud supports live web sharing, exports to Excel, Word, and PDF, and self-service document import.Read 9 Oct 2026 · ombud.com
Knowledge and automation
Ombud offers a centralized searchable content repository and uses its OmMatch recommendation engine to help automate questionnaire answers.Read 9 Oct 2026 · ombud.com
Knowledge library
It provides a centralized, searchable repository of sales and revenue content, with its OmMatch natural language processing technology recommending relevant answers.Read 9 Oct 2026 · ombud.com
Publishing and analytics
The product supports sharing a rich-media live web view, exporting to Excel, Word, and PDF, and analytics for customer viewing data and win rates.Read 9 Oct 2026 · ombud.com
Response automation
Its engine learns from content as it is created, updated, and used, and can automatically answer questions in RFPs and other questionnaires.Read 9 Oct 2026 · ombud.com
Response management
The platform supports responses to RFPs, RFIs, DDQs, and security questionnaires.Read 9 Oct 2026 · ombud.com
Response Management Ombuddy
The Response Management Ombuddy supports RFP response generation and refinement, proposal workflows, InfoSec questionnaires, and bespoke client presentations.Read 9 Oct 2026 · ombud.com
Sales Engineering Ombuddy
The Sales Engineering Ombuddy supports solution mapping, pre-sales technical assessments, demo script creation, and value-based selling.Read 9 Oct 2026 · ombud.com
Security certification
The product page describes Ombud as ISO/IEC 27001:2013 certified and lists role-based access controls and encryption in transit.Read 9 Oct 2026 · ombud.com
Security controls
The product page lists ISO/IEC 27001:2013 certification, role-based access, SAML 2.0 SSO, encryption in transit, session timeouts, and configurable NIST password protections.Read 9 Oct 2026 · ombud.com
Security disclosure
Ombud accepts vulnerability reports at [email protected] under its responsible disclosure policy.Read 9 Oct 2026 · ombud.com
Security operations
Ombud says it uses third-party dynamic application scanning, penetration testing, and static code analysis; it says its servers are in PCI DSS and ISO 27001 certified facilities and customer data is separated and backed up frequently.Read 9 Oct 2026 · ombud.com
Security practices
Ombud says it uses third-party dynamic application scanning, penetration testing, and static code analysis, and that customer data is separated and backed up frequently.Read 9 Oct 2026 · ombud.com
Target customers
Ombud says it serves enterprise-level RevOps teams; a demo page describes its RFP response offering for sales teams handling 100 or more RFPs per year.Read 9 Oct 2026 · ombud.com

Plans and prices

Custom pricing Priced on request Request a demo for pricing; no public price or usage limits stated Read 9 Oct 2026 · ombud.com

Every Ombud plan and price →

Strong points and limits

Strong points

  • Automates answers to RFPs and other questionnaires
  • Searchable content repository with OmMatch recommendations
  • Exports to Excel, Word, and PDF
  • Salesforce access connects opportunities with workflows
  • Lists ISO/IEC 27001:2013 certification and SAML 2.0 SSO

Limits

  • Web platform only
  • Pricing available on request

Who it suits

Ombud suits enterprise-level RevOps teams, including sales engineering and response management groups handling RFPs and questionnaires. Its demo page specifically describes an offering for sales teams handling 100 or more RFPs per year.

Verdict

Ombud brings response workflows, content, and analytics together for enterprise revenue teams. Buyers will need to request pricing, and the listed platform is web-only.

Where Specifiction places it

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