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SPECIFICTION
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Optima Health EAP

optimahealth.co.uk

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Visit optimahealth.co.uk
Spec score 7.1 #18 of 21 in Employee Assistance Program Software

What it is

Optima Health EAP is an employee benefit providing confidential counselling, practical advice, information and guidance for personal or professional challenges. The service operates 24 hours a day, 365 days a year, and telephone support is available from anywhere in the world. Support topics include health and wellbeing, money worries, caring, consumer and legal matters, family and home, and work-life concerns. UK counselling can be delivered by video, telephone or in person when clinically required. Existing users can also use telephone and live chat support alongside a lifestyle platform. A Manager Support hub gives line managers tools and guidance for employee mental health or social wellbeing issues. The wider offering lists CBT, trauma-focused CBT, EMDR and psychology among advanced interventions. The EAP page describes the benefit as free for employees while directing organisations to enquire about the service. Optima Health says personal data is processed in the UK, with IT hosting and maintenance information stored on European Union servers.

Spec sheet

What it does
Optima Health EAP provides confidential counselling, practical advice, information and guidance for employees facing personal or professional challenges.Read 7 Oct 2026 · optimahealth.co.uk
Purpose
Optima Health EAP provides confidential counselling, practical advice, information and guidance to support employees’ mental wellbeing.Read 8 Oct 2026 · optimahealth.co.uk
Headquarters
Optima Health lists its registered office as Meadow Court, 2 Hayland Street, Sheffield, S9 1BY.Read 7 Oct 2026 · optimahealth.co.uk
Access options
The vendor says existing EAP users continue to access support by telephone and live chat, alongside a lifestyle platform.Read 7 Oct 2026 · optimahealth.co.uk
Availability
Telephone support is available 24/7, 365 days a year, from anywhere in the world.Read 8 Oct 2026 · optimahealth.co.uk
Clinical options
The vendor lists CBT, trauma-focused CBT, EMDR and psychology among advanced mental health interventions available under its wider offering.Read 7 Oct 2026 · optimahealth.co.uk
Company background
Optima Health says its heritage traces back to 1947, when it began providing counselling and wellbeing services to postal workers.Read 8 Oct 2026 · optimahealth.co.uk
Confidentiality
The EAP page describes the service as confidential and says it provides employees with a safe, confidential space to discuss personal or professional challenges.Read 7 Oct 2026 · optimahealth.co.uk
Counselling
Counselling is available across the UK by video or telephone, and in person when clinically required.Read 8 Oct 2026 · optimahealth.co.uk
Data protection
Its customer data protection policy says EAP data may be processed to provide the contracted service and that special category data is processed under applicable UK GDPR conditions.Read 8 Oct 2026 · optimahealth.co.uk
Head office
Optima Health UK Ltd’s registered office is Meadow Court, 2 Hayland Street, Sheffield, S9 1BY.Read 8 Oct 2026 · optimahealth.co.uk
Manager resources
A dedicated Manager Support hub gives line managers tools and guidance for supporting employees with mental health or social wellbeing issues.Read 8 Oct 2026 · optimahealth.co.uk
Pricing
The EAP page describes the service as a free benefit to employees and directs organisations to contact Optima Health for more information; it does not state a price.Read 8 Oct 2026 · optimahealth.co.uk
Pricing availability
The EAP page invites organisations to enquire about the service and does not display a price.Read 7 Oct 2026 · optimahealth.co.uk
Privacy and data location
The website privacy policy says staff process personal data in the UK and that IT hosting and maintenance information is stored on servers in the European Union.Read 7 Oct 2026 · optimahealth.co.uk
Privacy and security
Optima Health says it takes appropriate security measures to prevent unauthorised access, disclosure, modification or destruction of personal data.Read 8 Oct 2026 · optimahealth.co.uk
Service enhancements
Optima Health says it introduced proactive risk-management staff training, refined escalation protocols and a move toward a predominantly employed staffing model for the EAP.Read 7 Oct 2026 · optimahealth.co.uk
Service formats
The EAP page specifies telephone support and counselling by video, telephone or in-person when clinically required.Read 8 Oct 2026 · optimahealth.co.uk
Support topics
The service covers health and wellbeing, money worries, caring, consumer and legal matters, family and home, and work-life issues.Read 8 Oct 2026 · optimahealth.co.uk
Telephone support
The service offers 24/7 telephone support accessible from anywhere in the world.Read 7 Oct 2026 · optimahealth.co.uk
Topics covered
Support areas include health and wellbeing, money worries, caring, consumer and legal matters, family and home, and work-life issues.Read 7 Oct 2026 · optimahealth.co.uk
Who it is for
The EAP is presented as an employee benefit for organisations to make support available to their teams.Read 7 Oct 2026 · optimahealth.co.uk
Who it serves
The EAP is presented as an employee benefit for organisations and their teams.Read 8 Oct 2026 · optimahealth.co.uk

Strong points and limits

Strong points

  • Available 24 hours a day, 365 days a year
  • Telephone access from anywhere worldwide
  • Counselling by video, phone or in person
  • Covers financial, legal and work-life concerns
  • Dedicated manager support resources

Limits

  • Organisation pricing is available on request
  • In-person counselling requires clinical need
  • Service is primarily an employee benefit

Who it suits

Optima Health EAP is presented for organisations that want to provide their teams with confidential, round-the-clock wellbeing and practical support. It also offers resources for managers supporting employee mental or social wellbeing.

Verdict

Optima Health EAP provides broad, always-available employee support through several access channels and counselling formats. Organisations can offer it as a free employee benefit while contacting Optima Health for service details and pricing.

Where Specifiction places it

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