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ReviewSense

reviewsense.ai

From $11.25/mo Free trial WebAPI
Visit reviewsense.ai
Spec score 8.1 #60 of 164 in Review Management Software

What it is

ReviewSense is software for monitoring and managing customer reviews across platforms, with AI tools for analysis and replies. It analyzes sentiment, extracts topics, and flags toxic or spam content. Its contextual response drafts can be edited, approved, and published; users can also set automatic replies for positive reviews or route drafts to a manual approval queue. The product tracks sentiment trends, response rates, and review velocity, and alerts users to negative review spikes and potential crises. ReviewSense says it supports more than 50 languages and can detect and mirror a reviewer’s language and script. Its connections include Google, Yelp, Facebook, TripAdvisor, and more than 50 review platforms. Access is through web and API. Plans are billed annually: Starter is $11.25 a month, Pro is $33.75 a month, and Enterprise is $82.50 a month. A 7-day trial is available, but there is no free plan. Starter allows 50 AI responses monthly and two locations total; Enterprise includes unlimited AI responses and locations. The privacy policy lists encryption in transit and at rest, access controls, and other security measures.

Spec sheet

Purpose
ReviewSense describes itself as AI-powered software for monitoring, managing, analyzing, and responding to customer reviews across platforms.Read 30 Sep 2026 · reviewsense.ai
Free plan
NoRead 20 Sep 2026 · reviewsense.ai
Paid from
11.25Read 20 Sep 2026 · reviewsense.ai
Security
The privacy policy lists TLS/HTTPS encryption in transit, encryption at rest, access controls, regular security assessments, backups, and incident response procedures.Read 30 Sep 2026 · reviewsense.ai
Support
The contact page says the team typically responds within 24 hours; the pricing page lists email support on Starter and priority support on Pro.Read 30 Sep 2026 · reviewsense.ai
AI analysis
The product analyzes sentiment, extracts topics, and flags toxic or spam content.Read 30 Sep 2026 · reviewsense.ai
AI data use
The privacy policy says personal or customer data is not used to train third-party AI models; anonymized and aggregated data may be used to improve ReviewSense's AI.Read 30 Sep 2026 · reviewsense.ai
AI replies
The AI generates contextual, on-brand response drafts that users can edit, approve, and publish.Read 30 Sep 2026 · reviewsense.ai
Analytics and alerts
The product tracks sentiment trends, response rates, and review velocity, and alerts users to negative review spikes and potential crises.Read 30 Sep 2026 · reviewsense.ai
Broader platform integrations
The customer review management page says ReviewSense connects Google, Yelp, Facebook, TripAdvisor, and more than 50 review platforms.Read 30 Sep 2026 · reviewsense.ai
Intended customers
The pricing page describes Starter for small businesses, Pro for growing businesses, and Enterprise for agencies and multi-location businesses.Read 30 Sep 2026 · reviewsense.ai
Languages
The homepage states that ReviewSense supports more than 50 languages and can detect and mirror the reviewer's language and script.Read 30 Sep 2026 · reviewsense.ai
Location limit
2Read 20 Sep 2026 · reviewsense.ai
Privacy and registration
ReviewSense.ai Ltd says it is registered with the UK Information Commissioner's Office and processes personal data under UK GDPR, the Data Protection Act 2018, and PECR.Read 30 Sep 2026 · reviewsense.ai
Review sources
The homepage says reviews can be connected from Google Business Profile, Facebook, the App Store, and Google Play.Read 30 Sep 2026 · reviewsense.ai
Workflow
Users can set automatic replies for positive reviews or route AI drafts to a manual approval queue.Read 30 Sep 2026 · reviewsense.ai

Plans and prices

Starter $11.25 a month billed annually 50 AI responses/month · 1 location per platform · Maximum 2 locations total · Consolidated review dashboard · Basic analytics · Single user Read 20 Sep 2026 · reviewsense.ai
Pro $33.75 a month billed annually 300 AI responses/month · 3 locations per platform · Maximum 6 locations total · Team collaboration · Priority support Read 20 Sep 2026 · reviewsense.ai
Enterprise $82.50 a month billed annually Unlimited AI responses · Unlimited locations · Team collaboration · All platforms plus priority new platforms · Dedicated account manager Read 20 Sep 2026 · reviewsense.ai
Starter $135 a year $135.00 per year (= $11.25/month, billed annually) 50 AI responses/month · 1 location per platform · Max 2 locations total · Basic analytics · Email support · Single user only Read 30 Sep 2026 · reviewsense.ai
Pro $405 a year $405.00 per year (= $33.75/month, billed annually) 300 AI responses/month · 3 locations per platform · Max 6 locations total · Team collaboration · Priority support Read 30 Sep 2026 · reviewsense.ai
Enterprise $990 a year $990.00 per year (= $82.50/month, billed annually) Unlimited AI responses · Unlimited locations · Team collaboration · All platforms plus priority new platforms · 24-hour response guarantee · Dedicated account manager Read 30 Sep 2026 · reviewsense.ai

Every ReviewSense plan and price →

Strong points and limits

Strong points

  • Analyzes sentiment and extracts review topics.
  • Reply drafts can be edited and approved before publishing.
  • Supports more than 50 languages.
  • Connects to more than 50 review platforms.
  • Tracks review velocity and alerts on negative spikes.

Limits

  • No free plan is listed.
  • Starter allows 50 AI responses per month.
  • Starter has a maximum of two locations total.
  • Plans are priced with annual billing.

Who it suits

Starter is described for small businesses, Pro for growing businesses, and Enterprise for agencies and multi-location businesses. It suits organizations managing reviews across multiple platforms or locations.

Verdict

ReviewSense combines review analysis, reply workflows, analytics, and alerts across many platforms. It offers a 7-day trial but no free plan, and its listed paid plans are billed annually.

Where Specifiction places it

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